Semira Rahemtulla gave a communication workshop where she discussed giving and receiving feedback effectively. She emphasized focusing feedback on specific, observable behaviors, describing the impact on your own feelings, and asking about the other person's intentions. When giving feedback, one should say "when you do [behavior], I feel [emotion] and my story is [explanation]." When receiving feedback, one should look for "grains of truth" while maintaining understanding, acknowledge one's feelings, and have a gift mentality in saying "thank you." The discussion ended with agreeing on changes going forward.
Feedback training visuals toolbox presentationPeter Zvirinsky
Feedback training visuals toolbox - communication concepts diagrams and illustrations: Feedback definition
Types of feedback, written and verbal feedback, 360 degree feedback. Giving and receiving feedback
Feedback guidelines, good and bad feedback messages.
Facilitator notes for a 90min feedback workshop for teams that includes role playing with cards. See cards here: https://www.slideshare.net/JorgeBalden/continuous-feedback-cards
Read article: https://www.linkedin.com/pulse/building-continuous-feedback-culture-your-team-jorge-balde%C3%B3n/?published=t
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
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The single biggest reason a difficult conversation fails is because we don’t clearly tell the other person what the problem is. In this webinar Sonia Gill will be sharing how you can get clear on the issue and say it so that you can create the positive change that is needed.
Difficult Conversations in Creative Environments ~ IA Summit 2009Dan Brown
Information Architects work in environments that demand close collaboration with other people, primarily clients and colleagues. Design teams of any size need to manage the logistics of the design process, collaborate with each other to solve complex problems, and communicate those ideas effectively. Clients also exert pressure on the design team, presenting the design problem and vetting potential solutions. Successful senior designers and team managers must know how to navigate these waters delicately. Every one of these activities–from clarifying requirements to presenting design ideas to walking through revisions–requires working with other people. Every task on a design project has some element of communication and collaboration. And these infinite touchpoints within the team (designers, managers, stakeholders, and clients alike) represent risks to the project: one misstep and the project can come to a screeching halt.
This workshop is for information architects to help them understand and improve the core communications skills for working with teams and clients. Junior information architects seeking advancement will benefit from this opportunity to explore the crucial skills that separate them from senior designers.
What's Next Technology Presentation - Innovator's Studio Chicago - National H...Douglas Pollei
What's Next Technology Presentation on Cloud Computing, Mobile / Mobile Commerce for Enterprise and Geo Location Services. Presented at the Innovator's Studio Chicago for National Health Care CMOs at the Catalyst Ranch.
Feedback training visuals toolbox presentationPeter Zvirinsky
Feedback training visuals toolbox - communication concepts diagrams and illustrations: Feedback definition
Types of feedback, written and verbal feedback, 360 degree feedback. Giving and receiving feedback
Feedback guidelines, good and bad feedback messages.
Facilitator notes for a 90min feedback workshop for teams that includes role playing with cards. See cards here: https://www.slideshare.net/JorgeBalden/continuous-feedback-cards
Read article: https://www.linkedin.com/pulse/building-continuous-feedback-culture-your-team-jorge-balde%C3%B3n/?published=t
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
Know and avoid the biggest mistake in difficult conversations 181114Sonia Gill
The single biggest reason a difficult conversation fails is because we don’t clearly tell the other person what the problem is. In this webinar Sonia Gill will be sharing how you can get clear on the issue and say it so that you can create the positive change that is needed.
Difficult Conversations in Creative Environments ~ IA Summit 2009Dan Brown
Information Architects work in environments that demand close collaboration with other people, primarily clients and colleagues. Design teams of any size need to manage the logistics of the design process, collaborate with each other to solve complex problems, and communicate those ideas effectively. Clients also exert pressure on the design team, presenting the design problem and vetting potential solutions. Successful senior designers and team managers must know how to navigate these waters delicately. Every one of these activities–from clarifying requirements to presenting design ideas to walking through revisions–requires working with other people. Every task on a design project has some element of communication and collaboration. And these infinite touchpoints within the team (designers, managers, stakeholders, and clients alike) represent risks to the project: one misstep and the project can come to a screeching halt.
This workshop is for information architects to help them understand and improve the core communications skills for working with teams and clients. Junior information architects seeking advancement will benefit from this opportunity to explore the crucial skills that separate them from senior designers.
What's Next Technology Presentation - Innovator's Studio Chicago - National H...Douglas Pollei
What's Next Technology Presentation on Cloud Computing, Mobile / Mobile Commerce for Enterprise and Geo Location Services. Presented at the Innovator's Studio Chicago for National Health Care CMOs at the Catalyst Ranch.
This highly interactive workshop will feature 3 separate exercises, each focused on how to apply design thinking to building your team and culture.
Michael Dearing spent 6.5 years as an executive at eBay, became a professor at Stanford, and now is one of the most highly-respected and successful early-stage investors via his firm Harrison Metal.
We've all been there when communication breaks down. Frustration, irritation, even anger ensues as we ask: How can I get her to see things my way? How can I get him to focus on the real issue? Why is she being so difficult? What if the questions we asked ourselves instead were: What is she really saying? What is the central feeling? What is his implicit hope, intent, or fear? In this workshop, we'll play with these new questions and practice the kind of listening that will help your relationships flourish.
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An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
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The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
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7. Self-Disclosure
Will I be less
liked,
respected,
influential
(leader-like)?
Is it relevant?
Will it further the
discussion – the
relationship?
Will others
use this
information
against me?
How will
others
see/assess/
judge me?
“What in
my ‘bubble’
should I
share?”
Self-Disclosure
14. Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback
• Focus on specific, observable behavior
When you do [x]…
• Describe the impact of that behavior on you
I feel [y]…
• Ask about the other person’s motives or
intentions
Can you tell me what’s going on for you?
Stay on your side of the net!
15. Benefits of Self-Disclosure / VulnerabilityLet’s try some examples…
1. Sam, you clearly don’t care about this presentation.
2. Sam, I noticed that you are looking at your phone. You are
clearly bored with this presentation.
3. Sam, I noticed that you are looking at your phone. I am
feeling anxious about what message that might send to
others in the room.
16. Benefits of Self-Disclosure / VulnerabilityLet’s try another example…
1. You’re not very approachable.
2. When I asked you for time off last week, you didn’t respond
very well. You’re not very approachable.
3. When I asked you for time off last week and you said “oh
man, the team really needs you right now,” I felt guilty for
asking, even though that time off is important to me. And I’ve
noticed I’m more hesitant now to approach you with
questions or requests.
17. Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback
When you do [x]…
I feel [y == emotion] that / like
And my story is [z].
Can you tell me what’s going on for you?
19. Benefits of Self-Disclosure / VulnerabilityThe Setup
1. Check in
– “Is now a good time?”
2. Soft Start
– Do not use praise to buffer criticism (“The Sandwich”)
– Do emphasize mutual goals & positive intent:
“My intention is…… / This matters to me because…”
20. Benefits of Self-Disclosure / VulnerabilityReceiving Feedback
• Look for “Grains of Truth”
– Goal is understanding, not winning
• Help the other person feel heard
– Ask clarifying questions
• Acknowledge your feelings
– Manage your own defensiveness: “Affect Labeling”
– Disclose your reactions
• Gift mentality: Say “Thank you!”
21. Benefits of Self-Disclosure / VulnerabilityEnd with Agreements
• Make requests
– What are we going to try / do differently going forward?
• Be specific
• Discuss the error case
– What can we do if someone doesn’t do their part of the
agreement?
22. Benefits of Self-Disclosure / VulnerabilityLast Reminder
Stay on your side of the net:
When you do [x]…
I feel [y]…
And my story is [z].
Can you tell me what’s going on for you?
Use the Vocabulary of Emotions.
23. Benefits of Self-Disclosure / VulnerabilitySuggested Topics For Feedback
Work Product
– Timeliness, quality, quantity,
focus area
Communication & Management
– Too much/little
– Choice of format
– Email etiquette
– Language choices,
communication style with others
– Transparency of project status,
hiring/firing/promotions
Role Modeling & Presence
– What energy do you feel from
this person?
– How do they impact others?
– What do they model well?
– Anything you worry about?
– Arrival/departure times
– How they speak/listen/act/dress
who are we
lucky to be part of a team that took this stuff seriously (communication & culture)
fortunate to be involved in the early part of a company that was well run and had a successful exit
and was the founder of a company that may or may not have been well run, but didn't have a successful exit
***feelings & emotions
music has treble and clef
1. if you only have cognition and words without feelings, you don't have the full score, the full story
2. most of the time, people are "leaky" -- however they are feeling, they are emoting non-verbally. incongruence btwn words v behavior comes at the expense of credibility. therefore want congruence (so you dont want *only* thoughts or *only* feelings -- you want to communicate both)
3. "there's no room for feelings in business" -- is inspiring pple important in business? how do you inspire people without making them feel something?
important for motivation
Suppressing leads to lack of congruence – we are leaky.
1:21- 1:21
Why is feedback scary?
Might hurt person’s feelings if they knew how I feel?
If I tell them how I really feel, they might tell me how they really feel?
Feedback is scary, we’re sharing new information with someone that might change their understanding of their behavoural landscape, of our relationship, of themselves.
So we need to talk a bi about threat response. In our next workshop, which doesn’t exist yet, we’re going to go more deeply into how it turns out these brains of ours actually work and what that implies for interpersonal relationships in general and startup life. But for now, the quick thing to know is that most higher order reasoning, executive function, empathy and social relationship, all exists in a thin layer on top of what is basically a reptilian brain. And that reptilian brain basically sits there asking the question over and over again – am I safe? Am I safe? And if the answer is yes, it sort of allows higher order things to happen. But if it detects a threat, it seizes control and we experience a threat response:
We often call this the body gets ready for fight or flight. powerful cascade of physical cognitive and emotional responses to perceived danger.
Blood flow to the core, adrenaline rush, sweaty palms, tight chest, cognitive capacity goes down, creativity goes down.
Monitoring my level of fear is basically the top thing I do as a person to try to be my best self.
Setting the Context for Feedback
Groundrules Discussion (What groundrules would help me be an effective participant in giving and receiving feedback)
Organize folks so that each person has two people they work with/know well
Give them time to plan feedback with each
Bring them back and do “speed dating” format feedback– two rounds so that every person has done it twice
Facilitator calls out time for switching
"Second conversation" about feedback
If an objective 3rd party jury was able to tell you that 50% of the feedback was correct and 50% was not, you have a choice about where to focus.
Our suggestion is to spend 90% of your attention on the part that’s correct.
The only opportunity in the part that’s not correct is in the possiblity of delicately correction an incorrect assumption.
In the part that is true is a double benefit – improve the relationship, make the person feel heard
In the part that isn’t true there’s a lot of risk: person doesn’t feel heard (risk to the relationship), miss an opportunity to learn, defensiveness, a fight, etc (75% risk)