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![Photo by Woodleywonderworks [link]
Team & Culture](https://image.slidesharecdn.com/founderleadershipworkshopycs18july2018contentonly-180726201706/85/YC-Founder-Communication-Workshop-July-23-2018-12-320.jpg)
![Photo by jm3 [link]
Our Norms](https://image.slidesharecdn.com/founderleadershipworkshopycs18july2018contentonly-180726201706/85/YC-Founder-Communication-Workshop-July-23-2018-13-320.jpg)
![Benefits of Self-Disclosure / VulnerabilityHow to stay on your side of the net
1. Focus on *specific, observable behavior*
“When you do [x]…”
2. Share the impact of that behavior on you (disclosure)
"I feel [y]…”
3. Ask about the other person’s intentions and perspective
“Can you tell me what’s going on for you?”](https://image.slidesharecdn.com/founderleadershipworkshopycs18july2018contentonly-180726201706/85/YC-Founder-Communication-Workshop-July-23-2018-19-320.jpg)
![Photo by Ana Karenina [link]
1:1 Feedback](https://image.slidesharecdn.com/founderleadershipworkshopycs18july2018contentonly-180726201706/85/YC-Founder-Communication-Workshop-July-23-2018-20-320.jpg)
![Benefits of Self-Disclosure / VulnerabilityLast Reminder
Stay on your side of the net:
When you do [x]…
I feel [y]…
And my story is [z].
Can you tell me what’s going on for you?
Use the Vocabulary of Emotions.](https://image.slidesharecdn.com/founderleadershipworkshopycs18july2018contentonly-180726201706/85/YC-Founder-Communication-Workshop-July-23-2018-25-320.jpg)
Uploaded byHannah Knapp
YC Founder Communication Workshop July 23, 2018
This document discusses techniques for effective communication and feedback within teams. It emphasizes focusing feedback on specific, observable behaviors rather than general criticisms. When giving feedback, one should share how the other person's behavior impacted them, and ask for the other perspective to foster understanding rather than defensiveness. Receiving feedback effectively involves managing one's own reactions and focusing on problem-solving rather than winning. Regular feedback discussions and training teams in these techniques can help create a feedback-rich culture where people feel psychologically safe and appreciated.
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YC Founder Communication Workshop July 23, 2018
- 1. Co-founder Communication Workshop (YCS18) Innerspace Joe Greenstein & Semira Rahemtulla July 23, 2018
- 2. Why are wedoing this? (Part 1)
- 3. Why are wedoing this? (Part 2)
- 4.
- 5. INTENT Needs Motivation Beliefs My Reality IMPACT Assumptions Feelings Reactions Your Reality 3Realities (The “Net” Model) “The Net" BEHAVIOR Verbal Non-Verbal Shared Reality
- 6. Feelings & Emotions– Why??Feelings & Emotions – Why??
- 7. Self-Disclosure Will I beless liked, respected, influential (leader-like)? Is it relevant? Will it further the discussion – the relationship? Will others use this information against me? How will others see/assess/ judge me? “What in my ‘bubble’ should I share?” Self-Disclosure
- 8. “ VULNERABILITY IS THEBIRTHPLACE OF CONNECTION. ” BRENÉ BROWN
- 9.
- 10. Team norms thatfoster psychological safety Psychological safety is ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up,’’ ‘‘It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.’’ Working AgreementsEffective Teams
- 11. If You ReallyKnew Me…
- 12. Photo by Woodleywonderworks[link] Team & Culture
- 13. Photo by jm3[link] Our Norms
- 14.
- 15. Working AgreementsJohari Window OPEN/ PUBLIC PRIVATEUNKNOWN I know I don’t know You know You don’t know Reactions/Feedback D i s c l o s u r e BLIND
- 16. Photo:RobbieGrubbs Can I giveyou some feedback?
- 17. So… how dowe communicate feedback while minimizing defensiveness?
- 18. INTENT Needs Motives Stories My Reality IMPACT Assumptions Feelings Reactions Your Reality 3Realities (The “Net” Model) The Net BEHAVIOR Verbal Non-Verbal Shared Reality
- 19. Benefits of Self-Disclosure/ VulnerabilityHow to stay on your side of the net 1. Focus on *specific, observable behavior* “When you do [x]…” 2. Share the impact of that behavior on you (disclosure) "I feel [y]…” 3. Ask about the other person’s intentions and perspective “Can you tell me what’s going on for you?”
- 20. Photo by AnaKarenina [link] 1:1 Feedback
- 21. #1 Factor forHappiness on the Job: Feeling appreciated -- 2014 BCG/The Network survey of 200K employees
- 22. Benefits of Self-Disclosure/ VulnerabilityFostering a culture of appreciation 1. Create a space for it 2. Lead by example
- 23. Benefits of Self-Disclosure/ VulnerabilityTips for Constructive Feedback • Use a soft start – Emphasize mutual goals & positive intent: “My intention is… / This matters to me because…” • Goal is joint problem solving – “What’s going on for you? What could we each do differently here?”
- 24. Benefits of Self-Disclosure/ VulnerabilityReceiving Feedback • Manage your own defensiveness – Notice it – Name it: “Affect Labeling” • Goal is understanding, not winning – “Can you tell me more about that?" – Restate what you’ve heard to confirm understanding • Gift mentality: Say “Thank you!”
- 25. Benefits of Self-Disclosure/ VulnerabilityLast Reminder Stay on your side of the net: When you do [x]… I feel [y]… And my story is [z]. Can you tell me what’s going on for you? Use the Vocabulary of Emotions.
- 26. Benefits of Self-Disclosure/ VulnerabilitySuggested Topics For Feedback Work Product – Timeliness, quality, quantity, focus area Communication & Management – Too much/little – Choice of format – Email etiquette – Language choices, communication style with others – Transparency of project status, hiring/firing/promotions Role Modeling & Presence – What energy do you feel from this person? – How do they impact others? – What do they model well? – Anything you worry about? – Arrival/departure times – How they speak/listen/act/dress
- 27. Fostering a feedback-richculture • Train your team on giving/receiving feedback • Schedule feedback-focused 1:1s (or begin 1:1s with two-way feedback) – And set expectations of others to do the same
- 28. Thanks, good-bye, andstay on your side of the net
Editor's Notes
- #2 Introduce ourselves here “as founders of this non-profit we’ve been doing this workshop w/ 500ish founders in the past 15months; first time w/ investors”
- #3 “We believe these skills help founders build more successful companies”
- #4 Our leaders matter In addition to being financially successful, we think the way we run companies matters -- wiser, more compassionate leaders who are skilled in their relationships w/ themselves & others are important to the world, & SV needs to lead the way - not just in the tech we develop but in how we develop people In our founder groups this where I usually talk abut how important building a team that brought out the best in each other was for me personally. But I will tell you guys, the real reason we are doing this work is because we believe that leaders matter. We believe we have entered a period where our biggest challenge as a species will be our ability to interact with each other wisely and manage the incredible power we are about to have. And in our corner of the world, you guys are the mentors for that next generation of leaders. So if anything we do here today is useful for you in your capacity as a role model and influencer of future leaders – that will make our day worthwhile.
- #7 ***feelings & emotions music has treble and clef 1. if you only have cognition and words without feelings, you don't have the full score, the full story 2. most of the time, people are "leaky" -- however they are feeling, they are emoting non-verbally. incongruence btwn words v behavior comes at the expense of credibility. therefore want congruence (so you dont want *only* thoughts or *only* feelings -- you want to communicate both) 3. "there's no room for feelings in business" -- is inspiring pple important in business? how do you inspire people without making them feel something? important for motivation Suppressing leads to lack of congruence – we are leaky.
- #10 “…highest-performing managers show more warmth and fondness towards others than do the bottom 25%. They get closer to people, they’re significantly more open in sharing thoughts and feelings than their low-performing counterparts. Note that they also scored high on “thinking” and a need to have power and influence over others, but that didn’t distinguish them from the bottom quartile.
- #11 Individuals (A+ players, etc) Makeup of group (functional v x-functional, introverts v extroverts) How they organized their work (goals, waterfall/agile, meeting protocols, etc) They kept coming across research by psychologists and sociologists that focused on what are known as ‘‘group norms.’’ Norms are the traditions, behavioral standards and unwritten rules that govern how we function when we gather. So they started looking for and listening for group norms.
- #17 Awareness & Regulation Within the group and with other groups (in relationship to other groups)
- #19 -rest of the workshop is on feedback & influence in 2 parts
- #20 Johari window is a tool for thinking about how intimacy (knowledge of each other) is shared in a relationship. In the top left corner is stuff I know about myself or my behaviour and you know about me – open/ pubic. In the bottom left is stuff I know about myself but you don’t – private. In the top right is stuff you know but I don’t – my blind spot. A lot of the stuff here is how I am perceived by you, by others. Maybe you think I’m talking to fast and you can’t follow. And the bottom right corner is that which is unknown to both of us. If you think about it, this has a lot of parallels to the net model we showed at the beginning – a way of thinking clearly about what’s in your head, what’s in my head and how those might not always be as similar a point of view as we think. So we already talked about disclosure – a way of expanding our shared information by making more private info public. Now we are going to talk about feedback – a way of expanding our shared information by sharing our reactions to other people.
- #21 Why is feedback scary? [discussion] -can feel like an attack -other person can feel controlled -other person can get defensive, have feelings hurt It’s “scary” but doesn’t pose any physical threat to us (most of the time!), so there must be something going on our in brains that are making us scared of giving critical feedback
- #26 Inarguably true Disclosure -> empathy
- #27 Setting the Context for Feedback Groundrules Discussion (What groundrules would help me be an effective participant in giving and receiving feedback) Organize folks so that each person has two people they work with/know well Give them time to plan feedback with each Bring them back and do “speed dating” format feedback– two rounds so that every person has done it twice Facilitator calls out time for switching "Second conversation" about feedback
- #28 Complimentary feedback: -Single biggest missed opportunity is building stronger relationships We think positive things about our colleagues, peers, and loved ones all the time but don’t say them Why do it? -encourage the good stuff -there is a relationship “bank account”- Gottman - ideal ratio of positive to negative interactions (5:1) And you want that bank account to have something in it for when you do have critical feedback to give b/c the context of your relationship does matter for delivering tough feedback. So let’s talk about constructive feedback