1) The museum is in need of a dedicated volunteer program manager to develop onboarding processes, recruit and retain volunteers, and provide consistency for volunteers. 2) The previous volunteer program had low retention, so a full-time manager is needed to build a sustainable legacy program. 3) The volunteer program grew quickly with a manager, utilizing various recruitment strategies like speaking at retirement clubs and developing a unified program with perks like uniforms and recognition.

1. I Need a Volunteer Program YESTERDAY…Help! Museum Association of Arizona Annual Meeting June 2010, Sedona AZ

2. Volunteer Program Management History at AMY AMY’s previous volunteer program retention rate was low…why? AmeriCorps VISTA Volunteer Program Manager grant Benefits: A volunteer manages volunteers Dedicated individual to build a legacy program Builds capacity of organization Helps to ease/navigate sea change in an organization

3. Why you need a dedicated Volunteer Program Manager Develops on-boarding and orientation processes, and ongoing training Develops forms: application, fingerprinting, database, reporting, reward and recognition processes Recruits, retains, and grows volunteer program Provides a consistency, a “familiar face” to volunteers

4. Finding Volunteers Today, volunteers are not necessarily found in traditional places. Since the “great recession”there are many new resources for volunteers.

5. How Quickly Did the Program Grow? In just 2 short months, the volunteer program at AMY was off and running. Elements that made it successful: Speaking at retirement clubs Meeting with other volunteer program managers, such as Desert Botanical Garden, Children’s Museum of Phoenix, Arizona Science Center, and Mesa Arts Center, etc. Developing a program that “stole with pride” Providing elements to unify the program: check-in area, uniforms, recognition system

6. Provide Perks! Recognizing your volunteers, on a consistent andregular basis, will keep them engaged with your institution. On-the-job training in a variety of positions sought after in today’s job market. Ability to itemize and describe their position on a resume to eliminate time gaps. Flexible schedules that allow time to job hunt. Fingerprinting at no cost to the participant. Assigned uniforms of polo shirts and aprons for those who work on the Gallery Floor. Special t-shirts for “AMY Ambassadors” for outreach events. Skill training classes Recognition incentives including museum passes, movie tickets and gifts Occasional special event tickets Invitations to VIP events such as Exhibition Pre-Openings. Ongoing opportunities to learn about art. Letters of recommendation Linkedin recommendations

7. AMY Multi-Level Resource ModelNon-Funded and Funded Volunteers and Temps Low Cost No Cost

8. AMY Multi-Level Resource Model Participants and Benefits Benefits On the job training Work experience for resumes Flexible Schedules Fingerprinting at no cost Assigned uniforms Art training Recognition incentives Special event tickets Attend VIP/other special events Seal on Diploma for HS students Hours towards degree for College Americorp, scholarship $’s College credit Valuable work experience in their degree field Pay from government agencies like AgeWorks or private firms like Re-Employability Pay for part-time on-call work as needed Participants Community Gloria Aidan Kim Gladys Karen Don Jeneanna Kim Barbara Suzanne Sharon Betsy Gizel Liz Heather Ginny Fred Jillian College/HS Service Learning Cindy Ashlyn Colette Sheri Shelley Sami Bailey Interns Sarah Karina Jessica Bridget Daibin Agencies and Business Margot Joan Myrna Karen Temps On-Call Volunteers and former Educators

9. AMY Multi-Level Resource ModelResults

10. Points of Light Use the Points of Light Volunteer Calculator to determine the donated value that your volunteers provide Communicate that value to your institution’s board, community stakeholders

11. AMY Multi-Level Resource Model Results

12. AMY VOLUNTEERS ARE Adults With or without Experience, Students. Or Members. Engaged ASU students volunteer at Boo at the Zoo Oct 24, 2009

13. AMY VOLUNTEERS ARE Adults With or without Experience, Students. Or Members. Engaged Barbara Van Hoy in her Volunteer Red Shirt

14. Regular Communication Monthly Newsletters Flyers Emails Phone Calls Bulletin Board VOLUNTEERS NEWS FLASH Red shirts and aprons are here!! If you work on the gallery floor, see Sandy to get yours today.

15. Volunteer Newsletter

16. Long-Term Sustainability Develop internal systems to help the program run itself: Whentohelp.com Volunteer team coordinators Lockers/check-in area for volunteers Consistent support/feedback from employees Ongoing recognition: tangible and intangible

17. Tangible Thank Yous on Volunteer Recognition Week

18. Thank You! Questions?