The document discusses the interest-based approach (IBA) to problem solving and decision-making. Some key points: 1) IBA focuses on interests rather than positions, seeking to expand opportunities rather than divide a limited set of resources. 2) It is important to uncover the underlying interests or motivations behind positions. Generating multiple options allows interests of different parties to be satisfied. 3) The process involves separating people from the problem, developing objective criteria to evaluate solutions, and reaching consensus decisions through behaviors that build understanding.

1. INTEREST-BASED APPROACH to Problem Solving & Decision-making CCSC Thursday, April 19, 2007

7. More About Interests vs. Positions Feelings, emotions: hurt, anger, sadness; Needs: respect, consideration (NVC bridge) Things you say you will/ will not do: I won’t call you until you call me to apologize Aspirations, future hopes, standards: professional quality, aesthetics, meaningful contribution Terms & Conditions I will not submit this report until I think it is ready Needs, values, concerns: health, safety, on time to school, responsibility Demands: Clean up your room right now! Underlying motivations: organic, locally grown, good wine, open late, ambiance Things you say you want: I want to go to Avanti for dinner tonight! Interests (why) Positions (what)

9. Interactive Exercise: Guess the Interests! Palestine: viable political state Israel: land & water No more settlements in the West Bank! International Mom/Dad: health Kids: fun! I want krispy kremes for dinner Family Buyer: Financial well being Seller: Financial well being I refuse to pay > 10 % commission Business Water District: water supply Fish advocates: sustainable fishery Put more water in this stream! Environment Employees: incentives Management: $ certainty We want bonuses of $1K each quarter Labor Interests Position Context