The document discusses the interest-based approach (IBA) to problem solving and decision-making. IBA focuses on interests rather than positions, seeking to expand opportunities and satisfy multiple parties' interests with creative solutions. Key aspects of IBA include separating people from problems, unpacking interests, generating options, using objective criteria, and reaching consensus through behaviors that support collaborative decision-making. The document provides examples and an exercise to illustrate how IBA differs from and can be more effective than positional bargaining.

1. INTEREST-BASED APPROACH to Problem Solving & Decision-making CCSC Thursday, April 19, 2007

7. More About Interests vs. Positions Feelings, emotions: hurt, anger, sadness; Needs: respect, consideration (NVC bridge) Things you say you will/ will not do: I won’t call you until you call me to apologize Aspirations, future hopes, standards: professional quality, aesthetics, meaningful contribution Terms & Conditions I will not submit this report until I think it is ready Needs, values, concerns: health, safety, on time to school, responsibility Demands: Clean up your room right now! Underlying motivations: organic, locally grown, good wine, open late, ambiance Things you say you want: I want to go to Avanti for dinner tonight! Interests (why) Positions (what)

9. Interactive Exercise: Guess the Interests! Palestine: viable political state Israel: land & water No more settlements in the West Bank! International Mom/Dad: health Kids: fun! I want krispy kremes for dinner Family Buyer: Financial well being Seller: Financial well being I refuse to pay > 10 % commission Business Water District: water supply Fish advocates: sustainable fishery Put more water in this stream! Environment Employees: incentives Management: $ certainty We want bonuses of $1K each quarter Labor Interests Position Context