Hypothesis testing is a method used to test claims about parameters in a population using sample data. It involves 5 steps: 1) stating the null and alternative hypotheses, 2) setting the significance level, 3) selecting the test statistic, 4) formulating the decision rule, and 5) making a decision to reject or not reject the null hypothesis. An example tests if a pizza delivery service meets its 12 minute goal using a sample average, standard deviation, and z-test at a 0.05 significance level. The null hypothesis of an average less than or equal to 12 minutes is rejected.