1. MALITAO, MARY JOY PONCE
Al Muteena Deira, Dubai U.A.E
Mobile No: 0568431997
e-mail: Maryjoymalitao@yahoo.com
OBJECTIVES:
To obtain a position in an office environment, where there is a need for a variety of office
management tasks including computer knowledge, organizational abilities, business
intelligence and hospitality management.
EDUCATIONAL BACKGROUND:
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
2011-2015
BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
ARELLANO UNIVERSITY
2007 – 2009
SKILLS:
Hard Working & Self Motivated.
Ready to work alone as well as with team
Proficient in MS Word, MS PowerPoint
Proficient in Oral Communication
WORK EXPERIENCE:
MAJOR SHOPPING MANAGEMENT CORPORATION
Mandaluyong, Metro Manila
Customer Relation Service Representative
SM Megamall Department Store
September 7, 2015 – December 11, 2015
Duties & Responsibilities:
Incident violation report to employee
Investigating security incidents or violation and preparing report
Mediating complaints raised by customers tenant and employee
Supervising and overseeing disposition and turnover of left items.
Responsible for assistingtheCRS Manager in the over-all supervision of personnel
assigned in his section.
Orients new employees on job duties and department/section procedures.
Trains employees on the job and recommends appropriatetrainingwhenever
necessary.
2. PEARL GARDEN HOTEL
1700 M. Adriatico Street, Malate Manila
OJT-Office Staff
December 27, 2014 - February 23, 2015
Duties & Responsibilities
Answer telephones, direct calls & take messages
Collect and mail bills, contracts, policies, invoice and checks
Operate office machines such as photocopies, printer & Computer
Communicate with customers, employees and others individuals
questions, disseminate, or explain information take orders and address
complaints
Collect, count and disburse money, do basic bookkeeping and complete
banking transaction.
Inventory and order materials, supplies and services
CHOI GARDEN
SEAFOOD & SHARKS’S FIN RESTAURANT
Annapolis Street Greenhill’s, San Juan City
Practicum-Fine Dining Restaurant
Receptionist
April 21, 2014 – June 22, 2014
Duties & Responsibilities
Greet visitors warmly and make surethey arecomfortable
Call persons waitingfor visitor and book them a room to meet in
Gather personal and insuranceinformation
Give visitors badges and direct them to wherethey can sign in
Arrangeappointments
Inventory and order materials,supplies and services
SEMINARS ATTENDED:
GLORIA JEAN’S
“Coffee Sessions with theAcademe”
World of Coffee & Barista Basics
September 14, 2008
ARELLANO UNIVERSITY
School of Hotel and Restaurant Institution Management
“LASAP” A Taste of Filipino Cuisine and Delicacies
February 26,2009
Association of administrators in hospitality,hotel and restaurant management educational
institutions (AAHRMEI)
“Reminiscingour Filipino Cultural Heritage” a national competition held at noble
gymnasium
August 25, 2007
HENYSISON
3. “Special International Cuisine”
September 24, 2008
STI COLLEGE CUBAO
“Student Cook fest”
March 9, 2007
POLYTECHNIC UNIVERSITY OF THE PHILLIPINES
Hospitality Convention and Events Management
“HOSPITALITY TO REALITY: THE JOURNEY BEGINS”
September 3, 2011
ARELLANO UNIVERSITY
“The Secret Ingredients of a Successful Caterer”
Mr. Sebastian “Steve”A. Tamayo(CEO, Tamayo’s Catering)
March 7, 2009
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
“SOAR HIGH, MARCH FAR. SAIL SMOOTH TO HOSPITALITY INDUSTRY”
October 6, 2012
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
“Testimonials Ceremony”
March 7, 2015
ORGANIZATION & ACTIVITIES:
Member
Hospitality Management Society (HMS): PUP San Juan, Metro Manila
Event Organizer
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Science in Hospitality Management
“MASQUERADE FESTIVAL”
Event Organizer
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Science in Hospitality Management
“Secret of the Secret the Marikina’s Llanera”
Event Organizer
Concepts, Strategies and Updates in Hospitality Industry
PERSONAL INFORMATION:
Gender: Female
Age: 25
Birthday:November 13, 1990
Civil Status: Married
Religion: Catholic
Languages: Tagalog and English
Height: 5’3
Visa: Tourist