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Emma Lou V. Lanuria
Crowne Plaza Accommodation Al Farwaniya, Kuwait
Contact No: 60771712
E-mail Add: empressliezhme11@yahoo.com
Objective:
To obtain a position that will enable me to use my strong organizational skills, educational
background, and ability to work well with people.
Educational Background
College: 2011
LyceumOf The Philippines University
Intramuros, Manila Philippines
High School: 2007
Tagudin National High School
Tagudin,Ilocos Sur
Elementary: 2003
Saint Augustins School
Tagudin,Ilocos Sur
Employment History:
Fauchon Paris Restaurant
Crowne Plaza Hotel
June 2012- Present
 Captain Waitress
 In-charge of staff delegation
 Trained in Micros Fidelios
 Work with other servers and as a team leader.
 Assigned to monitor stocks, and ordering as well.
 Greets guests and make them feel comfortable
 Full menu knowledge
Stefano Footwear Corporation
JUNE 23, 2011- April 4, 2012
 Receptionist
 Highly skilled in greeting visitors and directing them to the right person or section
 In-depth knowledge of managing the guests book and issuing security passes
 Hands-on experience in giving information and queries
 Proven record of answering calls and taking messages
 Demonstrated ability to deal with phone and email enquiries
 Able to keep an organized reception area
 Comprehensive knowledge of organizing reading material in the waiting area
Hearts and Arrows Shoe Mart Megamall
Branch,
Mandaluyong
June 05, 2008 – November 05, 2008
 Sales Associate
 Ensure high levels of customer satisfaction through excellent sales service
 Remain knowledgeable on products offered and discuss available options
 Cross sell products
 Build productive trust relationships with customers
 Team up with co-workers to ensure proper customer service
Seminars and Training:
Best TeamFauchon Avenues
December 2013
Fauchon Paris "Sales Techniques"
Fauchon Paris
June 02,2013
Fauchon Brand
Fauchon Middle East
June 2012
Sofitel Philippine Plaza
November 08, 2010 - January 1, 2011
Amadeus Corporation University
A Day in the Life of a Travel Agent(AeL)
October 06, 2008
SKILLS:
 Knowledge in Hospitality Industry
 Computer Literature
 Excellent Guest Relation Skills
 Sales Oriented
 Able to handle guest especially VIP
 Basic Barista Skills
 Able to handle pressured situations.
 Knows how to speak Basic Japanese and Spanish
REFERENCES:
Mr. IrshadAhamed
Fauchon Paris
Supervisor
+91 99 43 786272
+91 431 245 8842
Ms. Raquel Navarro
Training Coordinator
Crowne Plaza Hotel Kuwait
00965-96-96-13-46
Personal Information:
Birth Date: April 15, 1990
Sex: Female
Civil Status: Single
Nationality: Filipino
Religion: Roman Catholic
Language: English, Tagalog, Ilocano, Basic Spanish, Basic Japanese, Basic Arabic
Visa Expired: 26/05/2016
I hereby certify that the above informations are true and correct in the best of my knowledge and
belief.
Emma Lou V. Lanuria

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ems

  • 1. Emma Lou V. Lanuria Crowne Plaza Accommodation Al Farwaniya, Kuwait Contact No: 60771712 E-mail Add: empressliezhme11@yahoo.com Objective: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Educational Background College: 2011 LyceumOf The Philippines University Intramuros, Manila Philippines High School: 2007 Tagudin National High School Tagudin,Ilocos Sur Elementary: 2003 Saint Augustins School Tagudin,Ilocos Sur Employment History: Fauchon Paris Restaurant Crowne Plaza Hotel June 2012- Present  Captain Waitress  In-charge of staff delegation  Trained in Micros Fidelios  Work with other servers and as a team leader.  Assigned to monitor stocks, and ordering as well.  Greets guests and make them feel comfortable  Full menu knowledge
  • 2. Stefano Footwear Corporation JUNE 23, 2011- April 4, 2012  Receptionist  Highly skilled in greeting visitors and directing them to the right person or section  In-depth knowledge of managing the guests book and issuing security passes  Hands-on experience in giving information and queries  Proven record of answering calls and taking messages  Demonstrated ability to deal with phone and email enquiries  Able to keep an organized reception area  Comprehensive knowledge of organizing reading material in the waiting area Hearts and Arrows Shoe Mart Megamall Branch, Mandaluyong June 05, 2008 – November 05, 2008  Sales Associate  Ensure high levels of customer satisfaction through excellent sales service  Remain knowledgeable on products offered and discuss available options  Cross sell products  Build productive trust relationships with customers  Team up with co-workers to ensure proper customer service Seminars and Training: Best TeamFauchon Avenues December 2013 Fauchon Paris "Sales Techniques" Fauchon Paris June 02,2013 Fauchon Brand Fauchon Middle East June 2012 Sofitel Philippine Plaza November 08, 2010 - January 1, 2011 Amadeus Corporation University A Day in the Life of a Travel Agent(AeL) October 06, 2008
  • 3. SKILLS:  Knowledge in Hospitality Industry  Computer Literature  Excellent Guest Relation Skills  Sales Oriented  Able to handle guest especially VIP  Basic Barista Skills  Able to handle pressured situations.  Knows how to speak Basic Japanese and Spanish REFERENCES: Mr. IrshadAhamed Fauchon Paris Supervisor +91 99 43 786272 +91 431 245 8842 Ms. Raquel Navarro Training Coordinator Crowne Plaza Hotel Kuwait 00965-96-96-13-46 Personal Information: Birth Date: April 15, 1990 Sex: Female Civil Status: Single Nationality: Filipino Religion: Roman Catholic Language: English, Tagalog, Ilocano, Basic Spanish, Basic Japanese, Basic Arabic Visa Expired: 26/05/2016
  • 4. I hereby certify that the above informations are true and correct in the best of my knowledge and belief. Emma Lou V. Lanuria