Daniel Luckinta is seeking a challenging position in hotel management. He has a Bachelor's Degree in Business Administration with a focus on hotel and tourism management from Swiss German University. His work experience includes positions at InterContinental Bali Resort and BVLGARI Hotel & Resort Bali in food and beverage and front office roles. He is proficient in English and Microsoft Office applications with intermediate skills in hotel operating systems.

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PERSONAL DETAILS
Residential Address: Melati Mas Residence Blok SR 5 No. 6, Sepong, Banten 15323
Mobile: +628888922958
Date of Birth: 09 November 1989
Nationality: Indonesia
CAREER OBJECTIVE
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as
successful achievements.
EDUCATION HISTORY
2011 – 2015 SWISS GERMAN UNIVERSITY, Edutown – BSDCity, Indonesia
www.sgu.ac.id
Bachelor Degree in Business Administration majoring in Hotel and Tourism
Management
Expected graduation: August 2015
2007 – 2010 Paramita 2 Tourism High School, Jakarta
High School Certificate equivalent
WORK EXPERIENCE
August 2015- January 2016 InterContinental Bali Resort
Front Office Department – Doorman
January 2014−July 2014 BVLGARI Hotel & Resort Bali
F&B Department – Occupational Status (Trainee)
Duty at : Pastry Cook
July 2012–January 2013 InterContinental Bali Resort
Front Office Department – Occupational status (Trainee)
Rotational duty at : Bellman, FO Admin, GRO, FDA, Resort Concierge, RAM
Responsibilities of Resort Assistant Manager :
 To review all VIP Expected Arrival & Expected Departures list.
 To welcome all arriving VIP guests.
 To coordinate with Security Department with regards to Emergency,
Safety and Fire alarms on a 24 hour basis.
 To ensure courtesy calls to guests are conducted and all requests are
followed up punctually and accurately as per the set standards.
 To conduct thorough rounds of the property and report to respective

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departments for anything requiring action. Follow up must be provided.
 Full awareness of lobby activities, traffic patterns and at all times.
 To maintain an up dated daily RAM (Resort Assistant Manager) report
containing detailed information of the shifts’ happenings including all
corresponding follow up accurately and without emotion.
 To maintain a close coordination with the Departmental Manager in
charge with regards to handling complaints, emergency, safety and fire
alarms 24 hours a day.
 To coordinate with Front Office Supervisors with regards to Day Use,
Late Check Out and Sleep Out guests.
 To ensure all Doctor calls are recorded and notified to management for
any serious injuries or illness.
 To coordinate with Security Department with regards to the Resort’s
Security, Lost & Found, Accident and Incident.
 To participate in hosting the guests in the Guest Resort Cocktail party.
 To coordinate with Security in assisting guests with regards to Elsafe
(Safe Deposit Box) problems.
 To provide courteous and personal services to all guests requiring
assistance, at all times.
 To handle complaints or problems of all guests and to contact
Departmental Manager in charge whenever required. Should it be
necessary, the Executive Assistant Manager should be contacted.
 To pass on comments, suggestions and recommendations of guests to
the corresponding departmental managers.
 To provide assistance for all guests with regards to any inquiries they
may have.
 To handle room inspection for all arriving VIP’s or show rooms to walk-
in or visiting agents without appointments.
 To be fully aware of all the Resort facilities, layout and special events or
programs offered, and ensure that all Guest Services team is well
informed.
July 2012–January 2013

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COMMUNITY INVOLVEMENT & RECOGNISED ACHIEVEMENTS
2011 General Affair in “Gravity”, class project for event management
2013 General Affair and Pastry Chef in Gala Dinner project “Cosa Nostra”, last project for F&B Service
and Production
2014 YCCI Bali Chapter Member, committee in Bali Salon Culinaire 2014 at FHT Bali 2014
OTHER SKILLS AND CERTIFICATES
Computer Skills:
 Microsoft XP applications (Word, Excel, Office, PowerPoint,Access) – Intermediate
 Fidelio Front Office Systems 5.01 – Intermediate
 Opera- Intermediate
Language Skills:
Mother Tongue : Indonesia
Other language(s) : English – Fluent speaking, Intermediate writing and reading
PERSONAL COMPETENCIES
 Has a discipline attitude for my daily life, such as come to work 1 hour before start working
 Has willingness to help others when people need assistant, for example when new year 2013 I help my
manager to unlock 417 rooms which is locked by the system and at that time I was on vacation, I always
ready when the hotel need me and sometimes if my Balinese friend must attend their ceremony I’m ready
to back up them
 Has a good and positive attitude, respect everyone during my daily life, never underestimate people and
keep motivated for others.
INTERESTSAND ACTIVITIES
 Like to do Martial Arts as a weekly sport during weekend
 Listening to music, such as rock, jazz, classic, house music, pop, and RnB
 Reading some Chinese literature books, Chinese proverbs, Sun Tzu The Art of War
REFEREES
Mr. Anak Agung Gde Joni
Front Office Manager
InterContinental Bali Resort
Jl. Uluwatu 1 No. 45, Jimbaran, Bali 80361 Indonesia
Tel. +62 361 701 888
Fax +62 361 701 777
agung.joni@ihg.com
Mr. Oqke Prawira, S.S.T., M.Si.Par
Department of BA for Hotel & Tourism Management
Swiss German University
EduTown – BSD City, Tangerang 15339 Indonesia
Tel. +62 21 3045 0045
Fax +62 21 3045 0001
oqke.prawira@sgu.ac.id