This document outlines the course schedule for a human resources management course. It discusses chapters on organizational structure and communication, leadership and motivation, and corporate culture. For chapter 2, it covers organizational structure, including formal structure, levels of hierarchy, centralization vs decentralization, and theorists like Mintzberg. It also discusses outsourcing, offshoring, and migrating HR functions. Finally, it outlines features of communication and barriers to effective communication.

1. HUMAN RESOURCES

2. COURSE SCHEDULE
 CHAPTER 1: HUMAN RESOURCES MANAGEMENT AND
PLANNING
 CHAPTER 2: ORGANIZATIONAL STRUCTURE AND
COMMUNICATION
 CHAPTER 3: LEADERSHIP, MANAGEMENT AND MOTIVATION
 CHAPTER 4: CORPORATE CULTURE AND EMPLOYER –
EMPLOYEE RELATIONS

3. Chapter 2
Organizational Structure and
Communication

4. Communication

5. Organizational Structure
 Formal organization is a fixed set of rules of
organizational procedures and structures.
 It refers to the formal relationships of
authority.

6. For example:
 In some schools there are some organizations
such as t-MBA Student Councils, students
unions, and senior managers, all of which have
certain roles and responsibilities within its
respective organization.

7. PRESIDENT
t-MBA Student Council
International Relations
t-MBA Student Council
President
Media and
Communication
t-MBA Student Council
President
Social Responsibility and
Educational Activities
t-MBA Student Council
President
Financial Resource
Development
t-MBA Student Council
President
Club Unions
t-MBA Student Council
President
Levels of Hierarchy
 When the formal organizations grow, the levels
of hierarchy become clear.
 This hierarchy is a system created by people.

8. Centralization & Decentralization
 Centralized organizational structures rely on
one individual or a group of people to make
decisions and provide direction for the
company.
 Small businesses often use this structure since
the owner is responsible for the company’s
business operations.

9.  Decentralized organizational structures often
have several individuals responsible for making
business decisions and running the business.
Decentralized organisations rely on a team-
based environment at different levels in the
business.
Centralization & Decentralization

10. Advantages
 Centralized organizations can be extremely
efficient regarding business decisions.
 Decentralized organizations utilize individuals
with a variety of expertise and knowledge for
running various business operations. A
management team helps to ensure the
company has knowledgeable directors or
managers to handle various types of business
situations.

11. Disadvantages
 Centralized organizations can suffer from the
negative effects of several layers of
bureaucracy.
 Decentralized organizations can struggle with
multiple individuals having different opinions
on a particular business decision.

12. Henry Mintzberg
 Mintzberg is an academic and author on
business and management.

13. Mintzberg describes six parts of
organization:
 DOSPAN
-Direct supervision
-Output standardization
-Skills standardization
-Process standardization
-Adjustment
-Norms standardization

14. The six parts of organizations:
 MOSTIS
-Middle management
-Operating core
-Strategic management
-Techno structure
-Ideology
-Support staff

15. Outsourcing, offshoring and
migration of HR functions
 Outsourcing: if an organization gets a sub-
contractor to undertake part of its
production, it means it is outsourcing.
 It enables to cut costs and focus on what it
believes it does best.

16.  Offshoring: The migration of an organization’s
activities from one country to another.

17. HR Functions:
 Payroll = Employees receive their pay
 Work time = Recording hours
 Benefits administration= Travel & accomodation
 The HR management information system= recording
qualifications and training
 Recruiting = Anticipating employees and recruiting
staff
 Dismissal and redundancy = ensuring the procedures
are followed
 PR = managing internal & external communication

18. Communication

19. Communication has the
following features:
 Content
 Source
 Form
 Channel
 Destination
 Purpose

20. Formal & Informal
Communication
 Formal communication is communication
through a formal organization structure.
 Informal communication emerges through
unofficial channels.

21. Barriers of effective
communication
 Language: a message needs to use correct
vocabulary to be coherent
 Overload: the receiver may experience problems
with the sheer volume of information
 Noise: any noise can hinder the clarity of the
message
 Emotion: an individual’s feelings
 Sensitivity to receiver: recognise receiver’s needs
 Specialist knowledge: select or ignore
 Gap: distance between sender and reciever