This document discusses human capital management (HCM). HCM focuses on managing an organization's human resources through practices related to workforce acquisition, management, and optimization. It aims to provide specific competencies that increase employee productivity and benefit the organization. The key components of HCM include clarity in direction, goals, strategies, implementation, and accountability. Factors influencing HCM are leadership practices, employee engagement, knowledge accessibility, workforce optimization, and learning capacity. Effective HCM is important for organizations as it can increase revenue, improve customer satisfaction, quality, productivity while reducing costs.