The document discusses the evolving roles and responsibilities of HR professionals. It outlines key areas such as internal processes, employee engagement, supporting business needs, and customer satisfaction. It also notes the changing dynamics in companies and the need for HR to take on more strategic roles. Some emerging roles for HR professionals mentioned are human capital developer, functional expert, employee advocate, and strategic partner.

1. INTERNAL PROCESSES & SYSTEMS (Evolving HR Processes)‏ KEY METRICS REVIEW & PLANNING (Staffing, Attrition, Performance, EVA)‏ EMPLOYEE ENGAGEMENT (Satisfaction, Career Aspirations & Celebrations )‏ SUPPORTING BUSINESS NEEDS (HR Structure, Recruitment, & Allocation)‏ CUSTOMER SATISFACTION (Competent Workforce, delivering quality)‏ NEW HR MANDATE DEVELOPMENT OF HR WORKFORCE (Competency Planning, & Development )‏

2. Need for HR Value – Changing Dynamics Company focus Nature of work Employee profile Employee aspiration Change in internal environment Change in external environment Competition Technology Globalization Local & foreign regulations

3. Role of HR Professionals Operational Monitor Short term Administrative Reactive Activity focus The Past The Future Strategic Partner Long term Consultative Proactive Solution focus

4. Emerging Roles for HR Professionals Human Capital Developer Functional Expert Employee Advocate Strategic Partner HR Leader

5. Evolution of HR Roles Employee Champion Administrative Expert Change Agent Strategic Partner Now onwards…. Till now…. Employee Advocate (EA), Human Capital (HC) Developer Functional Expert Strategic Partner Strategic Partner Leader M.L.PANDIA