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Propósitos: 
• Hacer un plan de avalúo: 
– Determinar la meta general a la que aspiran 
las unidades de servicio o la competencia que 
quieren desarrollar en el estudiante. 
– Especificar competencias relacionadas con la 
meta. 
– Planificar las estrategias para lograrla y el 
avalúo/evaluación que se llevará a cabo.
Assessment of Student Learning at 
Frederick Community College 
Evaluating Institutional Learning 
Centeredness Conference 
San Diego, California · July 2007
Presenters 
• Dr. Richard Haney 
Vice President of Learning Support 
• Dr. Debralee McClellan 
Associate Vice President for Student Development
About Frederick Community College 
• Located in central Maryland 
– 45 miles west of Washington D.C. and Baltimore 
– Northern end of the I-270 high-tech corridor 
– County population of 220,000 
– Largest county by land mass in the State 
• Enrollments 
– 4,800 credit students per semester 
– 11,000 continuing education students annually
Did it work? 
• Middle States Commission on Education Accreditation Team 
Feedback – March 2006 
“The Division of Learning Support deserves enthusiastic 
commendation for their work with outcomes assessment. There are 
articulated assessment plans in place that include clear functional 
area mission statements, maintain realistic benchmarks, and 
demonstrate evidence of continuous quality improvement. The model 
created by this division should serve as a standard.”
Context for Assessment 
College focus 
• FCC’s re-organization as a “Learning College” 
– Vision – “Student Learning First” 
– Mission – “FCC, as a learning college prepares individuals to meet 
the challenges of a diverse, global society through quality, 
accessible, innovative, lifelong learning. We are a student-centered, 
community-focused college. FCC offers courses, 
degrees, certificates, and programs for workforce preparation, 
transfer, and personal enrichment. Through these offerings, FCC 
enhances the quality of life and economic vitality of our region.”
Context for Assessment 
College focus 
• Division of Student Development became Division of Learning 
Support 
• Learning Support mission statement – “To provide services in a 
changing, professional environment that encourages and supports lifelong 
learning.”
Learning Support 
Organizational Structure 
• Athletics 
• Enrollment Management 
• Financial Aid 
• Information Technology 
• Student Development 
• Student Life 
• Welcome & Registration Center
Overview of Assessment Process 
in Learning Support 
• College’s transition to a learning college shifted the focus of 
assessment to student learning 
– Shift from student satisfaction to student learning 
– Movement away from evaluating programs by the numbers to 
measuring the learning that has occurred as a result of the student’s 
involvement in the program and/or services 
– Forced departments to re-think their true purpose 
– Emphasis shifts from what we do to what we want students to be able 
to do
What we did 
• Used the statewide goal of a self-directed learner as a model for 
developing learning outcomes across functional areas 
– Managers charged to develop assessment objectives for their 
program areas to address the goal - “Student will become a self-directed 
learners”
Definition of Self-directed Learner 
The student will: 
• Define a need or problem and employ effective 
decision-making to resolve it 
• Plan ahead/set goals 
• Acquire knowledge 
• Use available resources 
• Seek assistance from appropriate people/experts 
• Apply critical analysis to consider options 
• Evaluate decisions
What we did 
• Division-wide retreats in 2003 – “The Student Learning Imperative” 
and “Outcomes Assessment in the Learning College” 
Key questions we asked of ourselves as we developed our 
assessment plan 
• What are we trying to do and why? 
• How does my program contribute to student learning? 
• How well are we doing? 
• How do we know? 
• How do we use the information to improve or celebrate successes? 
• Do the improvements we make work?
Preguntas clave 
• ¿Qué hacemos o queremos hacer para que logren aprender? 
• ¿Qué queremos que los estudiantes aprendan? 
• ¿Cómo sabemos si han aprendido? 
• ¿Cómo vamos a usar la información para mejorar o celebrar los éxitos? 
• ¿Funcionan las mejoras que hacemos?
Learning Support Assessment Plan FY 
AREA: 
GOAL/OBJECTIVE: 
EXPECTED OUTCOMES 
1.1 
1.2 
MEASUREMENT BENCHMARK ASSESSMENT TOOLS 
1.1 
1.2
Learning Support Assessment Plan FY - continued 
STRATEGIES ASSIGNED TO 
1.1 
1.2 
STATUS/FEEDBACK LOOP (How has data been used to enhance learning, services, processes?)
Examples of Learning Outcomes in 
Learning Support Areas 
• Athletics 
– Goal - Assist students in becoming self-directed learners by promoting 
development of sportsmanship and citizenship skills 
– Learning Outcome - Student-athletes exhibit good sportsmanship and 
citizenship skill 
•Welcome & Registration Center 
– Goal -Assist students in becoming self-directed learners by enhancing 
one-stop operations 
– Learning Outcome - Students demonstrate the ability to navigate 
registration processes in subsequent semesters
Examples of Learning Outcomes in 
Learning Support Areas 
• Financial Aid 
– Goal – Assist students in becoming self-directed learners by providing 
information, assistance, and directions to students regarding sources of 
financial aid and the application process. 
– Learning Outcome - students will more effectively negotiate the 
financial aid process. 
– Learning Outcome – Students will demonstrate increased awareness of 
financial aid opportunities 
– Learning Outcome – Students will receive an increased number of 
Maryland State Scholarship Awards
Incorporating Assessment into 
Student Affairs Programming 
Academic Advising
Steps in Assessment 
1. Develop Functional Area Goal(s) 
– What is the overall purpose of the area? 
2. Develop Outcomes that Operationalize the Goal 
– What do we want students to know or to be able to do? 
– Must be measurable – how will you know if student 
accomplished the outcome?
Steps in Assessment 
3. Develop Strategies to Ensure Outcomes will be Met 
– Services, resources, programs offered 
– Opportunities for students to accomplish what you want 
them to do or to learn what you want them to know 
4. Establish Benchmarks 
– The level of student accomplishment will you accept as 
evidence that students have met the outcome
Steps in Assessment 
5. Develop Assessment Instrument to Measure each 
Outcome 
– Survey, focus group, portfolio of student work, rubrics, 
pre and post measurement 
6. Use Findings to Make Improvements 
– Can include changing a program or a service, or 
developing a new service to address assessment findings
Sample Outcome/Survey Items 
Advising Outcome 
• Students will demonstrate 
knowledge of academic 
requirements 
– e.g., curriculum for intended 
major, how to select general 
education courses 
Survey Items 
• “I know how to select general 
education courses” 
• “I understand how to select courses 
for my major” 
• “I understand how placement test 
results determine which classes I 
can take”
Using Results to Improve Practice 
• Reviewed outcomes and individual survey items that 
received lowest scores from students in 2006 to revise First 
Year Advising Program for 2007 
– Focused on two lowest rated outcomes and the lowest rated 
survey item within a highly rated outcome
Using Results to Improve Practice 
Outcomes to be Addressed 
• Students will demonstrate 
knowledge of academic 
requirements (general education 
courses) 
• Students will demonstrate 
knowledge of educational policies 
and procedures (related to 
registration) 
• Students will be aware of how to 
access college resources and 
services (career goal setting) 
Strategy Implemented 
• Developed consistent delivery 
regarding how to select general 
education courses 
• Implemented Registration 
Services module 
• Implemented Career Development 
module
Recuerden…

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Assessmentof studentlearningoutcomesinstudentservices

  • 1. Propósitos: • Hacer un plan de avalúo: – Determinar la meta general a la que aspiran las unidades de servicio o la competencia que quieren desarrollar en el estudiante. – Especificar competencias relacionadas con la meta. – Planificar las estrategias para lograrla y el avalúo/evaluación que se llevará a cabo.
  • 2. Assessment of Student Learning at Frederick Community College Evaluating Institutional Learning Centeredness Conference San Diego, California · July 2007
  • 3. Presenters • Dr. Richard Haney Vice President of Learning Support • Dr. Debralee McClellan Associate Vice President for Student Development
  • 4. About Frederick Community College • Located in central Maryland – 45 miles west of Washington D.C. and Baltimore – Northern end of the I-270 high-tech corridor – County population of 220,000 – Largest county by land mass in the State • Enrollments – 4,800 credit students per semester – 11,000 continuing education students annually
  • 5. Did it work? • Middle States Commission on Education Accreditation Team Feedback – March 2006 “The Division of Learning Support deserves enthusiastic commendation for their work with outcomes assessment. There are articulated assessment plans in place that include clear functional area mission statements, maintain realistic benchmarks, and demonstrate evidence of continuous quality improvement. The model created by this division should serve as a standard.”
  • 6. Context for Assessment College focus • FCC’s re-organization as a “Learning College” – Vision – “Student Learning First” – Mission – “FCC, as a learning college prepares individuals to meet the challenges of a diverse, global society through quality, accessible, innovative, lifelong learning. We are a student-centered, community-focused college. FCC offers courses, degrees, certificates, and programs for workforce preparation, transfer, and personal enrichment. Through these offerings, FCC enhances the quality of life and economic vitality of our region.”
  • 7. Context for Assessment College focus • Division of Student Development became Division of Learning Support • Learning Support mission statement – “To provide services in a changing, professional environment that encourages and supports lifelong learning.”
  • 8. Learning Support Organizational Structure • Athletics • Enrollment Management • Financial Aid • Information Technology • Student Development • Student Life • Welcome & Registration Center
  • 9. Overview of Assessment Process in Learning Support • College’s transition to a learning college shifted the focus of assessment to student learning – Shift from student satisfaction to student learning – Movement away from evaluating programs by the numbers to measuring the learning that has occurred as a result of the student’s involvement in the program and/or services – Forced departments to re-think their true purpose – Emphasis shifts from what we do to what we want students to be able to do
  • 10. What we did • Used the statewide goal of a self-directed learner as a model for developing learning outcomes across functional areas – Managers charged to develop assessment objectives for their program areas to address the goal - “Student will become a self-directed learners”
  • 11. Definition of Self-directed Learner The student will: • Define a need or problem and employ effective decision-making to resolve it • Plan ahead/set goals • Acquire knowledge • Use available resources • Seek assistance from appropriate people/experts • Apply critical analysis to consider options • Evaluate decisions
  • 12. What we did • Division-wide retreats in 2003 – “The Student Learning Imperative” and “Outcomes Assessment in the Learning College” Key questions we asked of ourselves as we developed our assessment plan • What are we trying to do and why? • How does my program contribute to student learning? • How well are we doing? • How do we know? • How do we use the information to improve or celebrate successes? • Do the improvements we make work?
  • 13. Preguntas clave • ¿Qué hacemos o queremos hacer para que logren aprender? • ¿Qué queremos que los estudiantes aprendan? • ¿Cómo sabemos si han aprendido? • ¿Cómo vamos a usar la información para mejorar o celebrar los éxitos? • ¿Funcionan las mejoras que hacemos?
  • 14. Learning Support Assessment Plan FY AREA: GOAL/OBJECTIVE: EXPECTED OUTCOMES 1.1 1.2 MEASUREMENT BENCHMARK ASSESSMENT TOOLS 1.1 1.2
  • 15. Learning Support Assessment Plan FY - continued STRATEGIES ASSIGNED TO 1.1 1.2 STATUS/FEEDBACK LOOP (How has data been used to enhance learning, services, processes?)
  • 16. Examples of Learning Outcomes in Learning Support Areas • Athletics – Goal - Assist students in becoming self-directed learners by promoting development of sportsmanship and citizenship skills – Learning Outcome - Student-athletes exhibit good sportsmanship and citizenship skill •Welcome & Registration Center – Goal -Assist students in becoming self-directed learners by enhancing one-stop operations – Learning Outcome - Students demonstrate the ability to navigate registration processes in subsequent semesters
  • 17. Examples of Learning Outcomes in Learning Support Areas • Financial Aid – Goal – Assist students in becoming self-directed learners by providing information, assistance, and directions to students regarding sources of financial aid and the application process. – Learning Outcome - students will more effectively negotiate the financial aid process. – Learning Outcome – Students will demonstrate increased awareness of financial aid opportunities – Learning Outcome – Students will receive an increased number of Maryland State Scholarship Awards
  • 18. Incorporating Assessment into Student Affairs Programming Academic Advising
  • 19. Steps in Assessment 1. Develop Functional Area Goal(s) – What is the overall purpose of the area? 2. Develop Outcomes that Operationalize the Goal – What do we want students to know or to be able to do? – Must be measurable – how will you know if student accomplished the outcome?
  • 20. Steps in Assessment 3. Develop Strategies to Ensure Outcomes will be Met – Services, resources, programs offered – Opportunities for students to accomplish what you want them to do or to learn what you want them to know 4. Establish Benchmarks – The level of student accomplishment will you accept as evidence that students have met the outcome
  • 21. Steps in Assessment 5. Develop Assessment Instrument to Measure each Outcome – Survey, focus group, portfolio of student work, rubrics, pre and post measurement 6. Use Findings to Make Improvements – Can include changing a program or a service, or developing a new service to address assessment findings
  • 22. Sample Outcome/Survey Items Advising Outcome • Students will demonstrate knowledge of academic requirements – e.g., curriculum for intended major, how to select general education courses Survey Items • “I know how to select general education courses” • “I understand how to select courses for my major” • “I understand how placement test results determine which classes I can take”
  • 23. Using Results to Improve Practice • Reviewed outcomes and individual survey items that received lowest scores from students in 2006 to revise First Year Advising Program for 2007 – Focused on two lowest rated outcomes and the lowest rated survey item within a highly rated outcome
  • 24. Using Results to Improve Practice Outcomes to be Addressed • Students will demonstrate knowledge of academic requirements (general education courses) • Students will demonstrate knowledge of educational policies and procedures (related to registration) • Students will be aware of how to access college resources and services (career goal setting) Strategy Implemented • Developed consistent delivery regarding how to select general education courses • Implemented Registration Services module • Implemented Career Development module