1) Three European health libraries - from Norway, Belgium, and Finland - collaborated on an international benchmarking project from 2012-2016.
2) The project involved collecting data on library services, facilities, collections, and staffing through visits, interviews with users and staff, and a focus group with EAHIL colleagues.
3) Insights from the project highlighted the importance of connecting user needs with staff views to develop more user-oriented services across the three libraries.
How to work together on an international project Tuulevi Ovaska
Experiences from a benchmarking project of three European health libraries. Karen Buset – Ghislaine Declève – Tuulevi Ovaska. BMH, NTNU, Norway – BSS, UCL, Belgium – KUH medical library, UEF, Finland
Blueprint for Success: Building a Research Support StrategyClaire Sewell
Presentation given at the CPD25: The Role of the Library in Supporting Research event. Looks at how to build a successful library research support strategy.
Biodiversity Heritage Library in Australia during 2014-2015Elycia Wallis
This presentation was given at the 6th Global Biodiversity Heritage Library meeting in Sao Paulo, Brazil in May 2015. It describes the highlights of the past year for the Biodiversity Heritage Library project in Australia, funded by the Atlas of Living Australia and coordinated through Museum Victoria.
As an organization grows, it begins to develop a unique culture based on how its employees work together within small teams. And a huge part of how a team functions relies on its workflow, a repeatable process which allows people to work together at scale.
How to work together on an international project Tuulevi Ovaska
Experiences from a benchmarking project of three European health libraries. Karen Buset – Ghislaine Declève – Tuulevi Ovaska. BMH, NTNU, Norway – BSS, UCL, Belgium – KUH medical library, UEF, Finland
Blueprint for Success: Building a Research Support StrategyClaire Sewell
Presentation given at the CPD25: The Role of the Library in Supporting Research event. Looks at how to build a successful library research support strategy.
Biodiversity Heritage Library in Australia during 2014-2015Elycia Wallis
This presentation was given at the 6th Global Biodiversity Heritage Library meeting in Sao Paulo, Brazil in May 2015. It describes the highlights of the past year for the Biodiversity Heritage Library project in Australia, funded by the Atlas of Living Australia and coordinated through Museum Victoria.
As an organization grows, it begins to develop a unique culture based on how its employees work together within small teams. And a huge part of how a team functions relies on its workflow, a repeatable process which allows people to work together at scale.
This is a one day program for organizing, leading and facilitating effective teams. Participants will take part in a range of discussions, activities and exercises to learn the key elements needed for an effective and efficient team.
Team Building PowerPoint PPT Content Modern SampleAndrew Schwartz
130 slides include: why teams work, building a team, reasons to create teams, structuring your team, developing effective teams, five intrinsic elements of teams, four stages of team development, team behaviors, team roles, 18 group building behaviors, overcoming common obstacles, responsibilities for team leadership, evaluating team performance, viewing the top teams, how to's and more.
Presented at the 2nd BioVeL Workshop on taxonomic and phylogenetic workflows (http://www.biovel.eu/index.php?option=com_content&view=article&id=43:ms6-workshop&catid=22:biovel-meetings&Itemid=122)
Presentation 27-28 November 2014 on 7th UNICA Scholarly Communication Seminar: Visibility, Visibility, Visibility.
The associated abstract: http://www.unica-network.eu/sites/default/files/FINAL%20bios%20and%20abstracts%2002122014.pdf
Evidence-based Research in Library and Information PracticeFe Angela Verzosa
Lecture presented at the Lecture Series sponsored by the University of the Assumption and PLAI Central Luzon Regional Librarians Council, held at the UA Libraries Auditorium, San Fernando City, Pampanga, on 12 January 2018
Also see the article, International Perspectives on the New Librarian Experience http://www.scribd.com/doc/6576087/International-Perspectives-on-the-New-Librarian
Marie O' Neill explores the expansion of DBS Library's research support services. She discusses key developments during this process including the production of a research development plan, the establishment of a research librarian post, the setting up of an institutional repository and the recent acquisition of Ebsco's Plumx software. The presentation also discusses the impetus, challenges and benefits of this expansion.
Lecture presented by Fe Angela M. Verzosa at PLAI National Congress 2014 on the theme “Philippine Libraries: Future Possibilities”, held at Century Park Hotel, Manila on November 27, 2014
Describe the concept of embedded librarianship, its advantages and its implementation in IIUM Library. This paper was presented in the International Conference of Libraries (iCOL2015) in Penang on 25-26 August 2015.
Training staff for RDM support- Case Helsinki University Library Mari Elisa Kuusniemi
Presentation 2 Jylu 2014 on "Libraries and Research Data Management – What Works?" at LIBER 43rd Annual Conference, Scholarly Communication and Research Infrastructures Steering Committee Workshop.
This is a one day program for organizing, leading and facilitating effective teams. Participants will take part in a range of discussions, activities and exercises to learn the key elements needed for an effective and efficient team.
Team Building PowerPoint PPT Content Modern SampleAndrew Schwartz
130 slides include: why teams work, building a team, reasons to create teams, structuring your team, developing effective teams, five intrinsic elements of teams, four stages of team development, team behaviors, team roles, 18 group building behaviors, overcoming common obstacles, responsibilities for team leadership, evaluating team performance, viewing the top teams, how to's and more.
Presented at the 2nd BioVeL Workshop on taxonomic and phylogenetic workflows (http://www.biovel.eu/index.php?option=com_content&view=article&id=43:ms6-workshop&catid=22:biovel-meetings&Itemid=122)
Presentation 27-28 November 2014 on 7th UNICA Scholarly Communication Seminar: Visibility, Visibility, Visibility.
The associated abstract: http://www.unica-network.eu/sites/default/files/FINAL%20bios%20and%20abstracts%2002122014.pdf
Evidence-based Research in Library and Information PracticeFe Angela Verzosa
Lecture presented at the Lecture Series sponsored by the University of the Assumption and PLAI Central Luzon Regional Librarians Council, held at the UA Libraries Auditorium, San Fernando City, Pampanga, on 12 January 2018
Also see the article, International Perspectives on the New Librarian Experience http://www.scribd.com/doc/6576087/International-Perspectives-on-the-New-Librarian
Marie O' Neill explores the expansion of DBS Library's research support services. She discusses key developments during this process including the production of a research development plan, the establishment of a research librarian post, the setting up of an institutional repository and the recent acquisition of Ebsco's Plumx software. The presentation also discusses the impetus, challenges and benefits of this expansion.
Lecture presented by Fe Angela M. Verzosa at PLAI National Congress 2014 on the theme “Philippine Libraries: Future Possibilities”, held at Century Park Hotel, Manila on November 27, 2014
Describe the concept of embedded librarianship, its advantages and its implementation in IIUM Library. This paper was presented in the International Conference of Libraries (iCOL2015) in Penang on 25-26 August 2015.
Training staff for RDM support- Case Helsinki University Library Mari Elisa Kuusniemi
Presentation 2 Jylu 2014 on "Libraries and Research Data Management – What Works?" at LIBER 43rd Annual Conference, Scholarly Communication and Research Infrastructures Steering Committee Workshop.
Evidence based commissioning - now and moving forwardAnne Gray
Presentation at Health Libraries Group conference, Scarborough September 2016, looking at the research behind evidence based commissioning - the evidence used, how it is found and how it is used - and a case study of a Commissioning Librarian.
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2. How to work together on an
international project
Experiences from a benchmarking project of three European health libraries
Karen Buset – Ghislaine Declève – Tuulevi Ovaska
BMH, NTNU, Norway – BSS, UCL, Belgium – KUH medical library, UEF, Finland
3. Benchmarking should been seen as the beginning of a
journey of discovery – not as an end it itself.
The aim should be to learn more about your service by
comparing its impact with that of the others – not to
secure a place in a table of merit.
Markless & Streatfield
Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain
4. Benchmarking project
of three European health libraries
• Proposal and plan 2012
• Project started 2013
• Mainly worked online
• Hardly no costs
• No project leader
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
5. What is benchmarking?
• First, shoemakers used the term benchmarking
• Now, used to measure performance using a specific indicator
• Our project is a best-practice benchmarking project
• Used in strategic management
• Organisations evaluate activities in relation to best or better practices
• To make improvements
• May be a one-time event, often a continuous process
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
6. Getting ideas, solutions and examples
• Planning library space
• Teaching IL
• Marketing and promoting
• Integrating services in users’ work
• Collaborating with other services
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
7. Methods of the project
•Collaborative collection of data
•Observation and shadowing
•User and staff interviews
•EAHIL colleagues focus group
•Collaborative blog writing
•Learning by doing
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
9. Collecting data
• Library areas, facilities and equipment
• Services for the public, including loan, ILL and user training
• Collection management, bibliographic records
• Institutional repository
• Library staff, both number and staff training
• Financial data
How to compare?
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
10. Library visits
• Discussing with library directors
• Interviewing library users about library space
• Interviewing library staff members
• Looking at the physical space and collection
organisation
• Learning about staff organisation
• And relationships with hospital and university
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
11. Interviewing users about library space
•What do you use this library for?
•Why do you (study/read/work/group work) right
here?
•Where would you study if the library did not exist?
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
12. Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain
Similar user activities in libraries
• Reading lecture notes and other study material
• Discussing, talking, working in groups
• Writing lab reports and research papers
• Searching for information
• Using library’s and their own books
• Working on their own laptops and library computers
13. If the library did not exist
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
Instead of it Users would choose to work
BMH (Norway) home
BSS (Belgium) campus
KUH (Finland) campus/home
14. Insights from user interviews
• Spaces for both individual and collaborative work
• Both silent and semi-silent work or study
• Access to computers and Wi-Fi
• Natural daylight
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
15. Interviewing staff about roles and value
• What is your role in this library?
• Why do you work here?
• What is the meaning/purpose of your work here?
• What value does the library (and your role in it) add to the university?
• What would it mean if the library did not exist/provide the services?
• In your opinion, is the library doing the right things/providing the
right services?
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
16. Reflections on library work
• Staff members were willing to invite us to take part in
processes where they reflect on the meaning of their work
and the value of library
• We found the value of the library together
• If libraries did not exist, they would have to be invented
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
17. Takeaways from the staff discussions
Connect
user needs with staff views
to develop
a more user-oriented service
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
18. Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain
Focus group with EAHIL colleagues
19. Advice from the focus group
•What could non-users tell us
•Main focus on marketing
•EAHIL Special Interest Group (SIG) on marketing
•How the project should proceed
• focus on fewer topics
• decide what to measure
• use indicators
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
20. International benchmarking
• Aims at providing good services
• Involves
• Working hours and personal interest
• Support of the supervisors and organisation
• Constant evaluation and continuing development
• Draws attention to different ways of managing a library
• Provides tools and suggestions
• Is challenging but rewarding
EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
Information
Skills
Opportunities
21. Thank you for your attention!
References and links can be found in the full text.
Take a look at our blog!
https://benchmarkingthreehealthlibraries.wordpress.com