This document summarizes Dale Carnegie's book "How to Win Friends and Influence People". It provides tips on how to positively handle people, make people like you, win people to your way of thinking, and be a leader without causing offense. Some key tips include avoiding criticism, giving sincere appreciation, showing genuine interest in others, being a good listener, praising improvements, and letting the other person feel important and that ideas are theirs. The overall message is about using positive techniques to influence others through friendship and understanding their perspectives.

1. How to Win Friends
and
Influence People
by
Dale Carnegie

2. Fundamental
Techniques in
Handling
People

3. • Don’t criticize,
condemn or
complain.

4. •Give honest
and sincere
appreciation.

5. •Arouse in the
other person an
eager want.

6. Six ways to
make people
like you

7. • Become genuinely
interested in the
other people.

8. •Smile.

9. • Remember that a
person’s name is
to that person
the sweetest and
most important
sound in any
language.

10. • Be a good listener.
Encourage others
to talk about
themselves.

11. • Talk in terms of
the other person’s
interests.

12. • Make the other
person feel
important – and
do it sincerely.

13. Win people to
your way of
thinking

14. • The only way to
get the best of
an argument is
to avoid it.

15. • Show respect for
the other person’s
opinions. Never
say, “You’re
wrong.”

16. • If you are
wrong, admit
it quickly and
emphatically.

17. • Begin in a
friendly way.

18. • Get the other
person saying
‘yes, yes”
immediately.

19. • Let the other
person do a
great deal of
the talking.

20. Let the other
person feel that
the idea is his or
hers.

21. • Try honestly to
see things
from the other
person’s point
of view.

22. • Be sympathetic
with the other
person’s point
of view.

23. • Appeal to other
nobler motives.

24. •Dramatize
your ideas.

25. •Throw down
a challenge.

26. Be a Leader: How
to Change People
Without Giving
Offense or
Arousing
Resentment.

27. • Begin with praise
and honest
appreciation.

28. • Call attention

29. • Talk about your
own mistakes
before
criticizing the
other person.

30. • Ask questions
instead of
giving direct
orders.

31. • Let the other
person save
face.

32. • Praise the slightest
improvement and
praise every
improvement. Be
“hearty in your
approbation and lavish
in your praise.”

33. THANK YOU
FOR
LISTENING…
Discussant:
Mr. Fernan Dela Cruz Ventura