This document summarizes Dale Carnegie's book "How to Win Friends & Influence People". It outlines eight things the book will help you achieve, such as making friends easily, increasing popularity and influence, and handling complaints smoothly. It also provides overviews of the book's four parts, which cover fundamental techniques for handling people, six ways to make people like you, how to win people to your way of thinking, and how to lead people without arousing resentment. The overall summary is of Dale Carnegie's influential self-help book that provides guidance on improving social skills and relationships.

1. HOW TO WIN FRIENDS & INFLUENCE PEOPLE
BY
DALE CARNEGIE

2. EIGHT THINGS THIS BOOK WILL HELP YOU ACHIEVE
 Get out of a mental rut, think new thoughts , acquire new
visions, discover new ambitions.
 Make friends quickly & easily.
 Increase your popularity.
 Win people to your way of thinking.
 Increase your influence, your prestige , your ability to get things
done.
 Handle complaints, avoid arguments, keep your human contacts
smooth & pleasant.
 Become a better speaker, a more entertaining conversationalist.
 Arouse enthusiasm among your associates.

3. PART1 – FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
 Don’t criticize , condemn or complain.
 Give honest & sincere appreciation.
 Arouse in the other person an eager want.

4. PART2- SIX WAYS TO MAKE PEOPLE LIKE YOU
 Being genuinely interested in other people.
 Smile
 Remember that a person’s name is to that person the sweetest
and most important sound in any language.
 Be a good listener. Encourage others to talk about themselves.
 Talk in terms of other person’s interests.
 Make the other person feel important – and do it sincerely.

5. PART3- HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
 The only way to get the best of an argument is to avoid it.
 Show respect for other person’s opinions.
Never say, “You are wrong”.
 If you are wrong, admit it quickly and emphatically.
 Begin in a friendly way.
 Get the other person saying ‘yes, yes’ immediately.
 Let the person do a great deal of the talking.
 Let the other person feel that the idea is his or hers.
 Try honestly to see things from the other person’s point of view.
 Be sympathetic with the other person’s ideas and desires.
 Appeal to the nobler motives.
 Dramatize your ideas.
 Throw down a challenge.

6. PART4 - BE A LEADER: HOW TO CHANGE PEOPLE WITHOUTGIVING OFFENCE OR
AROUSING RESENTMENT
A leader’s job often includes changing your people’s attitudes and
behaviour. Some suggestions to accomplish this:
 Begin with praise and honest appreciation.
 Call attention to people’s mistakes indirectly.
 Talk about your own mistakes before criticizing the other person.
 Ask questions instead of giving direct orders.
 Let the other person save face.
 Praise the slightest improvement and praise every improvement. Be ‘
hearty in your approbation and lavish in your praise.’
 Give the other person a fine reputation to live up to.
 Use encouragement. Make the fault seem easy to correct.
 Make the other person happy about doing the thing you suggest.

7. THANK YOU