The document discusses how to take a modern approach to IT operations. It recommends collecting data across infrastructure to identify problems, correlating and analyzing data to determine which alerts require immediate attention, and defining key performance indicators and workflows. This approach aims to enhance operations by integrating ThousandEyes into existing environments to facilitate data-driven conversations that minimize disruptions. A live demo was also provided.

1. How to Evaluate, Rollout and Operationalize Your SD-WAN Projects
Collin Sullivan, Technical Solutions Architect
Sergio Licea, Global Go-to-Market
How to Monitor Digital Dependencies Across your Modern IT Stack

2. Featured speakers
Joe Dougherty
Product Architect
Sergio Licea
Global Go-to-Market
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

3. 3
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before we begin…
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4. Agenda
4
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
• The digital experience landscape
• A modern operations approach
• Demo
• Conclusion
• Q&A

5. 5
The digital experience landscape
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
The impact of digital leadership
According to Gartner, organizations that are digital leaders are almost 4 years ahead of the digital laggards
Most customers demand digital interactions that are fast and reliable. But employees too.
…managing finances in a
challenging economy…
…receiving health care virtually
even post pandemic…
…buying online beyond basic
needs…
94%
61% 53%
Of bank customers interact
weekly with their financial
institution’s digital channel
Of respondents of a 2022 JD
Power survey that had used
virtual care intended to use it
again
Of users abandon sites that take
over 3 seconds to load
…working location preference
regardless of role…
57%
Of workers expect to be in the
office 10 days a month or less
Source Source Source Source

6. 6
The digital experience landscape
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Systems need to be up and running
IT needs to minimize incidents as much as possible
Colocation
Data Center
Saa
S
Saa
S
Saa
S
Saa
S
Saa
S
Enterprise Management Associates found that:
…”nearly 25 percent of large enterprises have
eight or more network performance monitoring
(NPM) tools currently installed, with some
supporting as many as 25”…
What about other environments?

7. 7
The digital experience landscape
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
When things go wrong, there’s an impact
Results of negative digital experiences
Your Apps Your People Your Infrastructure
1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime
70%
of outages
1hr.=$400K+
downtime to $1Mil-5Mil+
1.6 hrs.
avg. downtime per week
$700B
business loss
— Revenue loss
— Customer churn
— Brand damage
— Productivity loss
— Dissatisfied
employees
— Business
continuity risks
— Compliance violations
/

8. 8
The digital experience landscape
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Have you ever been sat in a similar war room, trying to solve
an issue that’s impacting your users?
Do you think everyone needs to be here?
AppOps
Networking ITOps
Cloud Security
DevOps
Databases
ISP on
the call
CIO on
the call
Source

9. 9
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
A modern IT operations approach
Collect data across your
infrastructure to identify
where the problem is
1
Correlate and analyze data to
determine which alerts to deal
with first
2
An organizational structure that
solves the problem. With
evidence.
3
Problems need to be fixed. Fast
An ideal modern operations team needs
Define KPIs Create a centralized
system
Define your workflows

10. Live Demo
10
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

11. 11
Conclusion
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Enhance operations holistically with ThousandEyes
Integrate ThousandEyes into your existing environments
Define your business KPIs and determine which alerts to deal with first. Leverage
out-of-box integrations with popular automation, ITSM and notification solutions
Create your centralized system integrating data into 3rd party and custom
analytic and reporting solutions using the OpenTelemetry connector
Data driven conversations will help minimize service disruptions. Bring the right
people to the table
1
2
3

12. How can we help?
12
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Next steps
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more
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13. Q&A
13
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.