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Realise True Business
Value With
ThousandEyes
Monitoring for SaaS Environments
Chris Wortt, Channel Sales Specialist
Tilen Savnik, Technical Solutions Architect
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 1
2
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Featured Speakers
Tilen Savnik
Technical Solutions Specialist
Chris Wortt
Channel Sales Specialist
Before we
begin
3
• If you have any questions,
please type them in the
Questions window.
• If you have any audio problems,
please chat us for help.
• A recording of this presentation
will be sent to you in a few days.
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
4
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Hybrid Workers
58%
Of workers will work
8 or more days
each month from home
Modern App
Architectures
35%
Increase in spending
in public cloud
during 2022
SaaS Adoption Cloud-ready
Networks
$25 BN
Increase in spending on
SaaS in 2022 vs 2021
38%
Increase in spending
on SD-WAN technologies
2022 vs 2019
The New Enterprise Reality
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
5
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
The Perfect Storm…
Cloud is the new datacenter
Home is the new office
SaaS is the new app stack
INTERNET IS THE
NEW NETWORK
5
© 1992–2021 Cisco Systems, Inc. All rights reserved. @ThousandEyes
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
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© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Enterprises are struggling to understand and improve user experience
for SaaS Apps where traditional instrumentation does not work
SaaS is the new application stack
Increasingly complex service-oriented app architectures with API-heavy workflows
built in the public cloud aren’t favorable for legacy monitoring techniques
How do I observe the distributed landscape? How do I observe assets and infrastructure I do not
control?
Cloud is the new datacenter
How do I gain visibility into work from home / anywhere of user digital experience
Home is the new office!
Our customers are on a journey and losing control
over the apps, network, infrastructure
With Cloud, SaaS and an increasingly remote workforce enterprises heavily rely on
a best effort public Internet that is fragile, constantly changing and has no SLA
How do I deliver great digital experience over a constantly changing network and has no SLA?
Internet is the new network
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
7
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Amazon
web
services
Seattle,
WA
VDI Chicago, IL
BYOD
Corp Device
Remove the blind spots from the digital supply chain
Digital experiences are only getting more complex
Seattle,
WA
Paris,
France
VDI Chicago, IL
BYOD
Wireless
Network
Wireless
Gateway
Corp Device
DNS
VPN
Mobile
Networks
Local ISP
Cloud
Proxy
SWG
Direct
Connect
ISP Transit
Providers
SaaS
Onramp
Cloud
Providers
Datacenter
Infrastructure
Amazon
web
services
kubernetes
Serverles
s
Azure
Docke
r
IBM
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
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© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Where is it hosted?
• Public Cloud vs
Private Cloud
How is it delivered?
• CDN Flavors (covered
under Digital Experience)
• CDN Providers: Akamai,
Incapsula, Cloudflare,
Fastly, CloudFront …
How do I reach
the application?
• Backhaul vs. Split-tunnel
All SaaS Applications are NOT Equal
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
9
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Microsoft 365 Overview
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
10
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Example: Outlook vs SharePoint
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
11
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
No Steady State in the Cloud!!
Differences between O365 Apps
Outlook
Sharepoint
Online
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© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
SaaS Application
Microsoft ”Café” CDN, some content cached on edge servers
Microsoft “Café” CDN, but all content comes from origin servers
Private Data Centers, AWS, Google Cloud
Private Data Centers, Private CDN
Private Data Centers, Private CDN
Google Cloud, Google CDN
AWS, Amazon Cloudfront
AWS
SaaS Delivery Architecture Round-Up
Delivery Architecture
Outlook
Sharepoint
Salesforce
Webex
Box
G Suite
Slack
Jira (Atlassian)
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Move to Cloud / SaaS – e.g. Exchange to Microsoft 365
Customers complaining of User Experience – long triage
times, difficult to find route cause and increasing support
tickets!!
ThousandEyes delivered visibility of the User Journey
Enabled the partner to differentiate by providing SLA’s
around Route Cause (max of 10 mins)
Increased customer satisfaction, retention and upsell
opportunity, Higher Margin contracts
Why a Microsoft
Global Systems
Integrator invested
in ThousandEyes?
Demo
14
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
The Total Economic Impact of using
Cisco ThousandEyes Monitoring
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for remote,
non-customer-
facing employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
16
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Call to Action
Easily identify technologies and services your customer is using now so you don’t have to ask
the question
Proof Of Value
Offer your customer a PoV/PoC – partners with WebEx access can access the automated
version of this on Webex te_tc@webex.bot
ThousandEyes Sales Playbook
Reach out to your ThousandEyes account manager to request a Sales Playbook with all the
asset’s you need to talk with your customer
ThousandEyes Pricing Tool
Offer indicative pricing based on the 5 most common use cases
ThousandEyes Domain Generator
Total Cost of Ownership Report
Share the Forrester Research report which illustrates the business benefits to your
customers. This is relevant to Decision Makers / Influencers and Executives.
Sales Support
Contact your ThousandEyes Account Manager – Once you have a customer interested, we
will support you with a successful close
ThousandEyes Partner
Social Media
17
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
SalesConnect Hub
Resources
One Platform, Infinite
Possibilities
Solution Primer
Automator Tool Pricing Collateral pack
ASK ThousandEyes
Channel (EMEA)
Pricing Tool
Quick start to Proof of
Value
Twitter LinkedIn
Don’t Let the Internet Be Your
Blind Spot
ThousandEyes delivers visibility from switch to
SaaS and everything in between—so you can
deliver flawless digital experiences.
18
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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Realise True Business Value .pdf

  • 1. Realise True Business Value With ThousandEyes Monitoring for SaaS Environments Chris Wortt, Channel Sales Specialist Tilen Savnik, Technical Solutions Architect © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 1
  • 2. 2 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Featured Speakers Tilen Savnik Technical Solutions Specialist Chris Wortt Channel Sales Specialist
  • 3. Before we begin 3 • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 4. 4 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Hybrid Workers 58% Of workers will work 8 or more days each month from home Modern App Architectures 35% Increase in spending in public cloud during 2022 SaaS Adoption Cloud-ready Networks $25 BN Increase in spending on SaaS in 2022 vs 2021 38% Increase in spending on SD-WAN technologies 2022 vs 2019 The New Enterprise Reality © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 5. 5 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes The Perfect Storm… Cloud is the new datacenter Home is the new office SaaS is the new app stack INTERNET IS THE NEW NETWORK 5 © 1992–2021 Cisco Systems, Inc. All rights reserved. @ThousandEyes © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 6. 6 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Enterprises are struggling to understand and improve user experience for SaaS Apps where traditional instrumentation does not work SaaS is the new application stack Increasingly complex service-oriented app architectures with API-heavy workflows built in the public cloud aren’t favorable for legacy monitoring techniques How do I observe the distributed landscape? How do I observe assets and infrastructure I do not control? Cloud is the new datacenter How do I gain visibility into work from home / anywhere of user digital experience Home is the new office! Our customers are on a journey and losing control over the apps, network, infrastructure With Cloud, SaaS and an increasingly remote workforce enterprises heavily rely on a best effort public Internet that is fragile, constantly changing and has no SLA How do I deliver great digital experience over a constantly changing network and has no SLA? Internet is the new network © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 7. 7 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Amazon web services Seattle, WA VDI Chicago, IL BYOD Corp Device Remove the blind spots from the digital supply chain Digital experiences are only getting more complex Seattle, WA Paris, France VDI Chicago, IL BYOD Wireless Network Wireless Gateway Corp Device DNS VPN Mobile Networks Local ISP Cloud Proxy SWG Direct Connect ISP Transit Providers SaaS Onramp Cloud Providers Datacenter Infrastructure Amazon web services kubernetes Serverles s Azure Docke r IBM © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 8. 8 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Where is it hosted? • Public Cloud vs Private Cloud How is it delivered? • CDN Flavors (covered under Digital Experience) • CDN Providers: Akamai, Incapsula, Cloudflare, Fastly, CloudFront … How do I reach the application? • Backhaul vs. Split-tunnel All SaaS Applications are NOT Equal © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 9. 9 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Microsoft 365 Overview © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 10. 10 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Example: Outlook vs SharePoint © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 11. 11 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes No Steady State in the Cloud!! Differences between O365 Apps Outlook Sharepoint Online
  • 12. 12 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes SaaS Application Microsoft ”Café” CDN, some content cached on edge servers Microsoft “Café” CDN, but all content comes from origin servers Private Data Centers, AWS, Google Cloud Private Data Centers, Private CDN Private Data Centers, Private CDN Google Cloud, Google CDN AWS, Amazon Cloudfront AWS SaaS Delivery Architecture Round-Up Delivery Architecture Outlook Sharepoint Salesforce Webex Box G Suite Slack Jira (Atlassian) © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 13. 13 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Move to Cloud / SaaS – e.g. Exchange to Microsoft 365 Customers complaining of User Experience – long triage times, difficult to find route cause and increasing support tickets!! ThousandEyes delivered visibility of the User Journey Enabled the partner to differentiate by providing SLA’s around Route Cause (max of 10 mins) Increased customer satisfaction, retention and upsell opportunity, Higher Margin contracts Why a Microsoft Global Systems Integrator invested in ThousandEyes?
  • 14. Demo 14 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 15. The Total Economic Impact of using Cisco ThousandEyes Monitoring 173% ROI <6 Month payback period >50% Productivity boost for ITOps and NetOps teams 6.9% Boost in hourly productivity for remote, non-customer- facing employees 50-80% Reduction of MTTI for P1 and P2 incidents impacting remote workers 5.5% Increase in hourly revenue productivity for remote revenue-generating employees This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
  • 16. 16 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Call to Action Easily identify technologies and services your customer is using now so you don’t have to ask the question Proof Of Value Offer your customer a PoV/PoC – partners with WebEx access can access the automated version of this on Webex te_tc@webex.bot ThousandEyes Sales Playbook Reach out to your ThousandEyes account manager to request a Sales Playbook with all the asset’s you need to talk with your customer ThousandEyes Pricing Tool Offer indicative pricing based on the 5 most common use cases ThousandEyes Domain Generator Total Cost of Ownership Report Share the Forrester Research report which illustrates the business benefits to your customers. This is relevant to Decision Makers / Influencers and Executives. Sales Support Contact your ThousandEyes Account Manager – Once you have a customer interested, we will support you with a successful close
  • 17. ThousandEyes Partner Social Media 17 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential SalesConnect Hub Resources One Platform, Infinite Possibilities Solution Primer Automator Tool Pricing Collateral pack ASK ThousandEyes Channel (EMEA) Pricing Tool Quick start to Proof of Value Twitter LinkedIn
  • 18. Don’t Let the Internet Be Your Blind Spot ThousandEyes delivers visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences. 18 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 19. 19 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.