This webinar discusses how to measure the return on investment (ROI) of user experience (UX) work. It provides examples of calculating ROI by estimating costs saved from reducing errors, development time, and lost opportunities versus the cost of UX design. The webinar advocates designing the UX from the beginning using user research and testing to prevent problems and save developer time. It also discusses how remote tools can help benchmark assumptions and provide fast, low-cost user data for ROI calculations.