The webinar, presented by Mary Luong, Ph.D., focuses on transitioning to remote research, providing guidance on enhancing communication skills and gathering valuable user feedback. Attendees are encouraged to participate with polls and to share insights from their experiences with remote research. The session emphasizes the importance of thorough preparation, testing, and embracing mistakes to obtain the best data.

1. WEBINAR
Transitioning to
Remote Research
Presented by Mary Luong, Ph.D.

2. Let’s make sure you’re all set up for the webinar!
● Control panel to type in your questions and/or
comments during the presentation
● Time at the end for Q&A
● Today’s webinar will be recorded for future viewing
● All attendees will receive a copy of the
slides/recording
● Continue the discussion using #UZwebinar

3. About Mary
Mary makes it her mission to ensure that the products
and services she works with deliver exceptional
end-to-end experiences.
MARY LUONG, Ph.D.
North America

4. QUICK POLL
Can you describe your experience
with remote research?
We want to hear from you!

5. Sharpen your communication skills
Planning remote studies
Getting the most valuable feedback from users
Opportunities for going remote
Q & A

6. Going Remote
Getting great data
from remote research

7. Practice your (remote)
communication skills
richest data possible
be succinctdon’t be too technical
listen & wait
ask for more

8. Test the study extensively
preview of
your participant data
LOOK at the test data
do a night-before tech check
be your first participants

9. Don’t make assumptions
be mindful of interruptions
be mindful of those “new” to remote
build rapport

10. QUICK POLL
When the current crisis (pandemic) hit, what, if
any change, did you see in how you or your team
are conducting user research?
We want to hear from you!

11. Recruit more users than you think
you need
people may quit early
people may not show up
there will be distractions

12. Make the most of your mistakes
mistakes will be made
but mistakes = opportunities
embrace the a-ha moments

13. Get great data & beyond
Practice your (remote) communication skills
Get feedback in participant’s natural setting
Test the study extensively
Make mistakes (don’t be afraid)

14. Hey!
https://www.answerlab.com/insi
ghts/remote-research-questions
https://medium.com/net-soluti
ons-ux/designing-for-the-whole
-human-66b20864a866
https://medium.com/cisco-design-
community/10-ways-to-improve-re
mote-collaboration-cd7345046190
https://www.habitsforwellbeing.com
/9-effective-communication-skills/
https://www.userzoom.com/blog/challen
ges-of-remote-user-research-and-how-to-
overcome-them/
https://www.userzoom.com/blog/ho
w-to-remote-validate-a-ux-design/

15. marketing@userzoom.com Main HQ: +1 866-599-1550
Use the control panel to enter them in!
Thanks for your time!