Updated for the Vista UX/UI Summit in Dallas, TX
You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
Originally given at the Big Design Conference #bigd16
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
The Startup Design Toolkit - a design-thinking approach to startups and produ...Alejandro Rios Peña
When PMs or entrepreneurs tackle a new product venture, they need to acquire and combine skills and tools from the Development, Business and Design fields. In this session, the following topics will be introduced:
- Is there really a formula for new product or startup success?
- What is Design-Thinking and how it is driving innovation around the world?
- Building a Toolkit: a subset of practical tools curated from the Lean Startup, Customer Development, Design-Thinking and other methods, to really help entrepreneurs to accelerate and find a scalable business model.
http://productcampsf.com/proposed-session-a-design-thinking-approach-to-pm-and-startups/
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
Originally given at the Big Design Conference #bigd16
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
The Startup Design Toolkit - a design-thinking approach to startups and produ...Alejandro Rios Peña
When PMs or entrepreneurs tackle a new product venture, they need to acquire and combine skills and tools from the Development, Business and Design fields. In this session, the following topics will be introduced:
- Is there really a formula for new product or startup success?
- What is Design-Thinking and how it is driving innovation around the world?
- Building a Toolkit: a subset of practical tools curated from the Lean Startup, Customer Development, Design-Thinking and other methods, to really help entrepreneurs to accelerate and find a scalable business model.
http://productcampsf.com/proposed-session-a-design-thinking-approach-to-pm-and-startups/
Short internal presentation I gave to introduce Lean UX at the web agency where I work.
It gives a condensed view of the Lean UX approach, its principles, tools, processes and pitfalls.
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...Board of Innovation
By Board of Innovation (www.boardofinnovation.com) -
Full program & tools available. A step by step approach to accelerate an internal innovation project in your company.
Would you like to be able to increase the adoption rate of your product? In this session, we will introduce you to cutting edge concepts and techniques to shift your product development process from output to outcome driven. We will combine elements of Lean Startup, Product Discovery, and Experiment Driven Development to accelerate learning to quickly build products customer love.
Good designing is also an act of communication between the user and designer and the user. Gets here all the important tips and techniques of user experience design by our expert.
UX is omnipresent nowadays and will grow more and more the tool of innovation. Companies are becoming aware of the vitality of adopting this technology from the start. The Importance of UX is a presentation of how we as a UX Design Team implement UX in projects.
So the purpose of product discovery is to make sure we have some evidence that when we ask the engineers to build production-quality software, it won’t be a wasted effort.
In this presentation we explore the link between business need and customer need and how to innovate (and remove business problems or discover business opportunities) through persona creation and Design Thinking
Top 3 Ways to use your UX Team for Product OwnersJeremy Johnson
You have a UX team, now what? Jeremy goes over the top 3 ways you, as a product owner should be using your UX team, along with insights into the User Experience process.
This talk was given at the North Dallas Agile Meetup on 4/12/17
Including the User: How insights drive business #pswud2017Jeremy Johnson
Design is inclusive by nature. The ability to understand people, their needs, and emotions throughout a journey is what User Experience Designers excel at! That said, many organizations still need that nudge to really get out build true empathy for the people they’re building tools, systems, and apps for. This talk will help you ramp up with modern best practices in insights gathering, while helping you build the case to invest in user understanding through showcasing the value to both your business and your brand.
Short internal presentation I gave to introduce Lean UX at the web agency where I work.
It gives a condensed view of the Lean UX approach, its principles, tools, processes and pitfalls.
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
Full Program & Tools to Accelerate an Internal Innovation Project - by Board ...Board of Innovation
By Board of Innovation (www.boardofinnovation.com) -
Full program & tools available. A step by step approach to accelerate an internal innovation project in your company.
Would you like to be able to increase the adoption rate of your product? In this session, we will introduce you to cutting edge concepts and techniques to shift your product development process from output to outcome driven. We will combine elements of Lean Startup, Product Discovery, and Experiment Driven Development to accelerate learning to quickly build products customer love.
Good designing is also an act of communication between the user and designer and the user. Gets here all the important tips and techniques of user experience design by our expert.
UX is omnipresent nowadays and will grow more and more the tool of innovation. Companies are becoming aware of the vitality of adopting this technology from the start. The Importance of UX is a presentation of how we as a UX Design Team implement UX in projects.
So the purpose of product discovery is to make sure we have some evidence that when we ask the engineers to build production-quality software, it won’t be a wasted effort.
In this presentation we explore the link between business need and customer need and how to innovate (and remove business problems or discover business opportunities) through persona creation and Design Thinking
Top 3 Ways to use your UX Team for Product OwnersJeremy Johnson
You have a UX team, now what? Jeremy goes over the top 3 ways you, as a product owner should be using your UX team, along with insights into the User Experience process.
This talk was given at the North Dallas Agile Meetup on 4/12/17
Including the User: How insights drive business #pswud2017Jeremy Johnson
Design is inclusive by nature. The ability to understand people, their needs, and emotions throughout a journey is what User Experience Designers excel at! That said, many organizations still need that nudge to really get out build true empathy for the people they’re building tools, systems, and apps for. This talk will help you ramp up with modern best practices in insights gathering, while helping you build the case to invest in user understanding through showcasing the value to both your business and your brand.
Customer Experience in the Rise of the Digital Age — Atlanta XD Meeting 9/13/...Jeremy Johnson
During the recent XD Atlanta meeting: "Customer Experience in the Rise of the Digital Age" — I kicked off a leadership panel with this presentation focused on shifts in customer behavior as more products and services turn to digital.
Digital Transformation and the Marketing ProfessionalMatthew W. Bowers
Defining and understanding digital transformation and the marketing role. How can marketing drive transformation? what are the tasks, strategies and things that can help.
Product + UX: How to combine strengths to make something truly great!Jeremy Johnson
With modern organizations finally starting to embrace User Experience as part of their product teams, and product leaders moving to more strategic roles within these teams, how can we combine the strengths of both roles to make something truly great?
Top Trends In Product Design: Outcomes, Understanding Customers, and Building...Jeremy Johnson
While some organizations are still grappling with moving to Agile or hiring their first UX Designer, others are moving fast to embrace methods that have been proven to generate success. Are you still creating product roadmaps? Are you investing in understanding your customers? Are your technology platforms built for experimentation? Come hear how organizations are achieving success, and how you can help your organization move in the right direction.
This presentation was originally given at the Big Design Conference in Dallas, TX on 9/19/2015
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
It’s time to shift to an evolved, technology-empowered design mindset. As technology informs design, and good design arms technology to become most effective by engaging with users, the two now sit at the top of the product development pyramid to co-create success.
Outcome Engineering 101: Five Guidelines to Delivering Products that Create I...Cognizant
It’s time to shift to an evolved, technology-empowered design mindset. As technology informs design, and good design arms technology to become most effective by engaging with users, the two now sit at the top of the product development pyramid to co-create success.
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...Joe Lamantia
After Oracle acquired Endeca, we all had to figure out what to do next. This case study describes building a learning-driven strategy capability to guide an adventurous product development group focused on the new domains of big data analytics and machine intelligence. I’ll share the outcomes of our efforts to launch new products chartered directly around customer experience value; outline the methods, tools, and perspectives that powered product discovery and strategic planning; share a framework and patterns for identifying and understanding emerging domains; and review the application of this toolkit to new situations.
Businesses Want Results, Not Empathy Maps — #cxtalks Dallas 10 minute talkJeremy Johnson
While design is becoming ever more important in the business world, we’re at a crossroads where if we can't connect customer understanding to actionable themes or business results we’re going to lose our seat at the table. Customer Experience professionals need to become masters at blending customer, business, and technology to give teams a clear path ahead.
Key Takeaways
1. CX Pros need to get really good at understanding design, business AND technology
2. CX Pros need to get good at connecting customer insights to tangible features and products
3. CX Pros need to help design teams connect to business teams in an effective way
UX Design, Friend of Foe #worldusabilitydayJeremy Johnson
We’ve all heard stories of how UX has been used for good, but what happens when it backfires, or worse, is purposely used for evil? UX Designers have the power to entice and motivate you in a number of directions — and while maybe not always purposefully evil, the effects can be the same. This talk will go over examples of good and evil UX — so you know what to avoid in the future!
Product + UX: How to combine strengths to make something truly great! *Updated*Jeremy Johnson
*Updated version for Vista UX Conference Keynote* With modern organizations finally starting to embrace User Experience as part of their product teams, and product leaders moving to more strategic roles within these teams, how can we combine the strengths of both roles to make something truly great?
Top 3 ways to use your UX team - producttank DFW MeetupJeremy Johnson
As a product owner or manager how should you be using your User Experience team? In this quick talk I go over the top three ways to use your UX team to support you in building better products.
There are key things that will give you a much better chance at success. While these are well documented in numerous books, articles, and videos - there are still many stakeholders that don't subscribe to some basic truths, like: product decisions should be based on evidence, or having dedicated UX Designers on product teams.
Jeremy will go over his top ten questions to ask any team to see if they're heading toward launching a great product experience.
This presentation was originally given @ Refresh Dallas on 2/12/15
It's About Time - Lightning talk for UX DesignersJeremy Johnson
Before designing for the Apple Watch (or any smart watch), you should know the history around the medium you're designing for. This was a quick 5 minute talk on some of the basics of what makes a watch tick.
Putting the "User" back in User Experience (Dallas Techfest Edition)Jeremy Johnson
If you ask an organization "Are you customer centric?" - of course they say "yes", but as you peel back the layers too many organizations have teams of people building software - and the user is nowhere in sight. This talk will go over a number of ways to include users in your product design process, from start to finish. It's time we truly live up to the term "User Experience".
Ready to go Mobile? Today's Mobile Landscape: Responsive, Adaptive, Hybrid, a...Jeremy Johnson
There are a number of options when going mobile, and it's not slowing down. Why choose one over the other? What are the strengths and pitfalls? What's right for your customers and users? We'll go over each option, with examples of how you can come to the right strategy around your mobile offerings.
Putting the "User" back in User ExperienceJeremy Johnson
If you ask a organization "Are you customer centric?" - of course they say "yes", but as you peel back the layers too many organizations have teams of people building products - and the user is nowhere in sight. This talk will go over a number of ways to include users in your product design process, from start to finish. It's time we truly live up to the term "User Experience".
"Mantras of startups: "fail fast", "move fast and break things", "keep shipping" - these are all great slogans, but unknown to many - these are really all about learning. It's about getting things in front of your customers early, and often. Watching - and learning. Finding what ideas were not quite as brilliant as you once thought - and finding this out as fast and cheap as possible.
How are modern product teams making this happen? Where does User Experience and customer research fit in this model? Taking from Agile, Lean, and User Centered Design - this talk will go over the build-measure-learn process, and how you can start to shape your organization to move fast, without leaving your customers behind."
Failing Fast & Learning Along the Way - Big Design 2013Jeremy Johnson
Mantras of startups: "fail fast", "move fast and break things", "keep shipping" - these are all great slogans, but unknown to many - these are really all about learning. It's about getting things in front of your customers early, and often. Watching - and learning. Finding what ideas were not quite as brilliant as you once thought - and finding this out as fast and cheap as possible.
How are modern product teams making this happen? Where does User Experience and customer research fit in this model? Taking from Agile, Lean, and User Centered Design - this talk will go over the build-measure-learn process, and how you can start to shape your organization to move fast, without leaving your customers behind.
This talk was given at Big Design 2013 #bigd13
Early on as a Designer I had the privilege to work with some big brands, like: Verizon, Mission Foods, Nokia, and Sabre. Most of my projects were rooted in web applications. Which I loved, and was more than happy to work on as a UX Designer. But some designers took other paths, working on e-commerce sites, or perhaps lead generation. What has been hard to find recently is someone who's done both. I know I didn't know e-commerce to the degree I needed to when starting at GameStop - but learned quickly - luckily I've had some good teachers over the last couple of years.
Now talking about channels, bounce rate, A/B testing, conversion, SEM/SEO in the norm. And as I loved designing applications, I find equal interest in what makes people shop and (hopefully) eventually buy.
I recently gave this short presentation to a group of designers - a 101 on getting your interface to sell
Android vs iPhone - Differences in UI Patterns and DesignJeremy Johnson
While using Android over the past couple of weeks i’ve noticed some things when comparing my top apps to iOS. Both iOS and Android, in different cases, choose different UI elements to do different things. I wanted to catalog some of them here.
Overall I’d say that mainstream Android apps have improved over time, and in many cases (Spotify, Evernote, NPR, and Amazon) I liked the Android versions better. Also with design trends moving to blocky designs and flat colors (like Windows 8) - Android looks more modern in a side-by-side comparison to its iOS counterpart.
If anything this shows that there are very few standard patterns that are used 100% of the time on each OS, but there is risk of confusion from someone expecting one thing - like they have an iPad tablet, but an Android phone - and getting different results when switching between devices.
Fail Fast, Learn Fast, Move Fast: My UX journey to move fasterJeremy Johnson
We've all heard about the Lean Startup, and now Lean UX. This is a intro into how I've been using these methods to speed up the UX process, and work better within product teams.
Designing for Sensors & the Future of ExperiencesJeremy Johnson
Are you ready for the next ten years? Wireframes and prototypes may not be enough. Jeremy will take you on a tour of what Design problems of the future look like, from designing for sensors to walls of screens.
With the advent of sensor-based technology, we are designing more for gestures and voice commands. How do we interact in space without tactile feedback? How do we design for universal gestures?What does a future full of screens and software look like? When everything is an interface, and hardware disappears - and what are the tools and methods to tackle this design problems?
As Android gains ground, iOS may not be enough for some brands. And with limited budgets and development constraints, sometimes you can't give your app the full "Android Treatment" it should deserve. I've put together a mini guide to go over some common ways to get your iOS app over to Android, while keeping it consistent (mostly) with today's Android patterns.
Kinect is moving from a gaming device to a new way to interact with our digital world. While touch has taken a disproportional amount of our attention, we're seeing a flood of devices that use sensors to collect feedback from the world around us. And the Kinect is the mother of all sensors with a high visual resolution, audio, and advances in areas like face detection - how would our would look if we focused on gesture and sensor designs?
Game On: Everything you need to know about how games are changing the worldJeremy Johnson
Gaming is at a tipping point, never before have games effected our day-to-day lives in such a substantial way. From entertaining yourself on the subway with Angry Birds, to solving the world's greatest problems - gaming is quickly becoming a mainstream way to explore, communicate, connect, and work.
With "Game On" Jeremy Johnson will take you on a tour of gaming trends - which includes everyone's favorite gaming buzz words: gamification, gameful, game layer, gamestorming, game mechanics, gameplay, game theory and good old video games. How's that for a extra helping of games? Let's top it off with a Call of Duty deathmatch - who's game?
This presentation was given at Big Design 2011 in Dallas Texas. #bigd11
My presentation at the recent Open Camp in Dallas, TX
Is your content ready to go mobile? Is your audience spending more time viewing your site on their iPhone then a desktop? If they're not, they will be soon. Mobile is exploding, and to make sure your message is getting across to the largest audience, you need to make sure you're giving mobile user the best experience. Jeremy will go over tips, tricks, examples - along with some easy ways to get your site ready for a mobile audience.
Large Language Models and the End of ProgrammingMatt Welsh
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
In software engineering, the right architecture is essential for robust, scalable platforms. Wix has undergone a pivotal shift from event sourcing to a CRUD-based model for its microservices. This talk will chart the course of this pivotal journey.
Event sourcing, which records state changes as immutable events, provided robust auditing and "time travel" debugging for Wix Stores' microservices. Despite its benefits, the complexity it introduced in state management slowed development. Wix responded by adopting a simpler, unified CRUD model. This talk will explore the challenges of event sourcing and the advantages of Wix's new "CRUD on steroids" approach, which streamlines API integration and domain event management while preserving data integrity and system resilience.
Participants will gain valuable insights into Wix's strategies for ensuring atomicity in database updates and event production, as well as caching, materialization, and performance optimization techniques within a distributed system.
Join us to discover how Wix has mastered the art of balancing simplicity and extensibility, and learn how the re-adoption of the modest CRUD has turbocharged their development velocity, resilience, and scalability in a high-growth environment.
Climate Science Flows: Enabling Petabyte-Scale Climate Analysis with the Eart...Globus
The Earth System Grid Federation (ESGF) is a global network of data servers that archives and distributes the planet’s largest collection of Earth system model output for thousands of climate and environmental scientists worldwide. Many of these petabyte-scale data archives are located in proximity to large high-performance computing (HPC) or cloud computing resources, but the primary workflow for data users consists of transferring data, and applying computations on a different system. As a part of the ESGF 2.0 US project (funded by the United States Department of Energy Office of Science), we developed pre-defined data workflows, which can be run on-demand, capable of applying many data reduction and data analysis to the large ESGF data archives, transferring only the resultant analysis (ex. visualizations, smaller data files). In this talk, we will showcase a few of these workflows, highlighting how Globus Flows can be used for petabyte-scale climate analysis.
Enhancing Research Orchestration Capabilities at ORNL.pdfGlobus
Cross-facility research orchestration comes with ever-changing constraints regarding the availability and suitability of various compute and data resources. In short, a flexible data and processing fabric is needed to enable the dynamic redirection of data and compute tasks throughout the lifecycle of an experiment. In this talk, we illustrate how we easily leveraged Globus services to instrument the ACE research testbed at the Oak Ridge Leadership Computing Facility with flexible data and task orchestration capabilities.
Understanding Globus Data Transfers with NetSageGlobus
NetSage is an open privacy-aware network measurement, analysis, and visualization service designed to help end-users visualize and reason about large data transfers. NetSage traditionally has used a combination of passive measurements, including SNMP and flow data, as well as active measurements, mainly perfSONAR, to provide longitudinal network performance data visualization. It has been deployed by dozens of networks world wide, and is supported domestically by the Engagement and Performance Operations Center (EPOC), NSF #2328479. We have recently expanded the NetSage data sources to include logs for Globus data transfers, following the same privacy-preserving approach as for Flow data. Using the logs for the Texas Advanced Computing Center (TACC) as an example, this talk will walk through several different example use cases that NetSage can answer, including: Who is using Globus to share data with my institution, and what kind of performance are they able to achieve? How many transfers has Globus supported for us? Which sites are we sharing the most data with, and how is that changing over time? How is my site using Globus to move data internally, and what kind of performance do we see for those transfers? What percentage of data transfers at my institution used Globus, and how did the overall data transfer performance compare to the Globus users?
Prosigns: Transforming Business with Tailored Technology SolutionsProsigns
Unlocking Business Potential: Tailored Technology Solutions by Prosigns
Discover how Prosigns, a leading technology solutions provider, partners with businesses to drive innovation and success. Our presentation showcases our comprehensive range of services, including custom software development, web and mobile app development, AI & ML solutions, blockchain integration, DevOps services, and Microsoft Dynamics 365 support.
Custom Software Development: Prosigns specializes in creating bespoke software solutions that cater to your unique business needs. Our team of experts works closely with you to understand your requirements and deliver tailor-made software that enhances efficiency and drives growth.
Web and Mobile App Development: From responsive websites to intuitive mobile applications, Prosigns develops cutting-edge solutions that engage users and deliver seamless experiences across devices.
AI & ML Solutions: Harnessing the power of Artificial Intelligence and Machine Learning, Prosigns provides smart solutions that automate processes, provide valuable insights, and drive informed decision-making.
Blockchain Integration: Prosigns offers comprehensive blockchain solutions, including development, integration, and consulting services, enabling businesses to leverage blockchain technology for enhanced security, transparency, and efficiency.
DevOps Services: Prosigns' DevOps services streamline development and operations processes, ensuring faster and more reliable software delivery through automation and continuous integration.
Microsoft Dynamics 365 Support: Prosigns provides comprehensive support and maintenance services for Microsoft Dynamics 365, ensuring your system is always up-to-date, secure, and running smoothly.
Learn how our collaborative approach and dedication to excellence help businesses achieve their goals and stay ahead in today's digital landscape. From concept to deployment, Prosigns is your trusted partner for transforming ideas into reality and unlocking the full potential of your business.
Join us on a journey of innovation and growth. Let's partner for success with Prosigns.
Into the Box Keynote Day 2: Unveiling amazing updates and announcements for modern CFML developers! Get ready for exciting releases and updates on Ortus tools and products. Stay tuned for cutting-edge innovations designed to boost your productivity.
Enterprise Resource Planning System includes various modules that reduce any business's workload. Additionally, it organizes the workflows, which drives towards enhancing productivity. Here are a detailed explanation of the ERP modules. Going through the points will help you understand how the software is changing the work dynamics.
To know more details here: https://blogs.nyggs.com/nyggs/enterprise-resource-planning-erp-system-modules/
Cyaniclab : Software Development Agency Portfolio.pdfCyanic lab
CyanicLab, an offshore custom software development company based in Sweden,India, Finland, is your go-to partner for startup development and innovative web design solutions. Our expert team specializes in crafting cutting-edge software tailored to meet the unique needs of startups and established enterprises alike. From conceptualization to execution, we offer comprehensive services including web and mobile app development, UI/UX design, and ongoing software maintenance. Ready to elevate your business? Contact CyanicLab today and let us propel your vision to success with our top-notch IT solutions.
Top Features to Include in Your Winzo Clone App for Business Growth (4).pptxrickgrimesss22
Discover the essential features to incorporate in your Winzo clone app to boost business growth, enhance user engagement, and drive revenue. Learn how to create a compelling gaming experience that stands out in the competitive market.
Navigating the Metaverse: A Journey into Virtual Evolution"Donna Lenk
Join us for an exploration of the Metaverse's evolution, where innovation meets imagination. Discover new dimensions of virtual events, engage with thought-provoking discussions, and witness the transformative power of digital realms."
Providing Globus Services to Users of JASMIN for Environmental Data AnalysisGlobus
JASMIN is the UK’s high-performance data analysis platform for environmental science, operated by STFC on behalf of the UK Natural Environment Research Council (NERC). In addition to its role in hosting the CEDA Archive (NERC’s long-term repository for climate, atmospheric science & Earth observation data in the UK), JASMIN provides a collaborative platform to a community of around 2,000 scientists in the UK and beyond, providing nearly 400 environmental science projects with working space, compute resources and tools to facilitate their work. High-performance data transfer into and out of JASMIN has always been a key feature, with many scientists bringing model outputs from supercomputers elsewhere in the UK, to analyse against observational or other model data in the CEDA Archive. A growing number of JASMIN users are now realising the benefits of using the Globus service to provide reliable and efficient data movement and other tasks in this and other contexts. Further use cases involve long-distance (intercontinental) transfers to and from JASMIN, and collecting results from a mobile atmospheric radar system, pushing data to JASMIN via a lightweight Globus deployment. We provide details of how Globus fits into our current infrastructure, our experience of the recent migration to GCSv5.4, and of our interest in developing use of the wider ecosystem of Globus services for the benefit of our user community.
Field Employee Tracking System| MiTrack App| Best Employee Tracking Solution|...informapgpstrackings
Keep tabs on your field staff effortlessly with Informap Technology Centre LLC. Real-time tracking, task assignment, and smart features for efficient management. Request a live demo today!
For more details, visit us : https://informapuae.com/field-staff-tracking/
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...Anthony Dahanne
Les Buildpacks existent depuis plus de 10 ans ! D’abord, ils étaient utilisés pour détecter et construire une application avant de la déployer sur certains PaaS. Ensuite, nous avons pu créer des images Docker (OCI) avec leur dernière génération, les Cloud Native Buildpacks (CNCF en incubation). Sont-ils une bonne alternative au Dockerfile ? Que sont les buildpacks Paketo ? Quelles communautés les soutiennent et comment ?
Venez le découvrir lors de cette session ignite
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
3. We have a unique and established methodology for understanding people in
context — we reveal unmet needs — which drives everything we do. This leads
to a crisp, clear understanding of the customer which shapes the design and
development of new solutions and experiences.
With over 14 years perfecting our approach we have the experience, teams,
skills and scale to deliver sophisticated software solutions that improve any
and all touchpoints across the user journey.
We’re driving digital transformations
DRIVING RESULTS
EXPERIENCE DRIVEN &
We’re working with some of the biggest and best organizations in the world,
helping transform their experience and technology:
— confidential —
Mercedes-Benz Financial Services,
Capital One, Samsung Electronics,
The Container Store, Neiman Marcus
and many more ...
4. • DIGITAL TRANSFORMATION
• MOBILE SOLUTIONS
• FLIGHT OPERATION CENTERS
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• RIDE SHARING OPERATIONS
• INTERNET OF THINGS
• E-COMMERCE
• MOBILE RESPONSIVE WEB
• RETAIL POINT-OF-SALE
• AUTOMOTIVE UI
• ANALYTICS DASHBOARDS
• CRM SOLUTIONS
• ERP SYSTEMS
PROJECTS: INDUSTRIES:
• AUTOMOTIVE
• BANKING
• CONSUMER
• EDUCATION
• ELECTRONICS
• ENGINEERING
• ENERGY
• OIL AND GAS
• FASHION
• FINANCIAL (FINTECH)
• FOOD AND BEVERAGE
• GOVERNMENT
• HEALTHCARE
• INSURANCE
• MANUFACTURING
• REAL ESTATE
• RETAIL
• TECHNOLOGY
• TELECOMMUNICATIONS
• TRANSPORTATION
5. projekt202 is the leader in applying experience strategy and
observational insights to the development of mobile, cloud, web
and workplace software. The company is actively redefining the
user experience (UX) and changing the ways people interact with
technology around the world. Recognized by industry analysts for
setting the standard for the way modern businesses develop
software, projekt202 builds emotionally rich, resonant solutions
that enable customers and end users to fully realize technology’s
potential in today’s connected world.
Customer Centric
Software Development
Understanding the problem is harder
and takes longer than designing a
solution.”
“
Product Director at
Luke Wroblewski—
10. “Design has as much to do with art as a lobster has to do with a
carrot cake. If you truly want a career as a designer, you are going to
need to speak about someone’s business and organizational goals.
You’re going to have to learn how to analyze data, you’re going to
have to learn how measure effectiveness.”
Mike Monteiro
https://deardesignstudent.com/10-things-you-need-to-learn-in-design-school-if-you-re-tired-of-wasting-your-money-64aaa0bc3994#.lllumpsd2
—
11. “Design may enhance performance but unless there are
metrics to gauge that benefit, the difference it makes
depends on conjecture and faith.”
—
Thomas Lockwood
Thomas Walton
https://www.amazon.com/gp/search?index=books&linkCode=qs&keywords=9781581156560
12. selling / evangelizing / explaining / marketing
I spend some amount of time…
As a UX Designer…
17. Developers
& Product Owners
Directors & VPs SVPs & CEOs
• Are you a threat to my job?
• Will this slow me down?
• Will this sabotage what I’m
trying to do here?
• Why should we involve
customers/users?
• Why should we
prototype and test?
• What is the ROI?
29. “89%of companies believes that customer experience
will be their primary basis for competition by
2016, versus 36% four years ago.”
30. “We at Kleiner Perkins believe that design is a
critical factor in launching a successful
technology venture today.”
- Design Partner, John Maeda
http://www.kpcb.com/design/design-and-vc
#DesignInTech
32. 43
design organizations have
been acquired since 2004.
Roughly half of which have
been acquired within the
last year.
top VC-funded startups have
designer co- founders.
Up from 5 in 2015.9 25out
of
Design is
adding value.
#DesignInTech
37. “Investing in user research is just about the only way
to consistently generate a rich stream of data about
customer needs and behaviors. As a designer, I can’t
live without it. And as data about customers flows
through your team, it informs product managers,
engineers, and just about everyone else. It forms the
foundation of intuitive designs, indispensable
products, and successful companies. So what are you
waiting for? Go listen to your customers!”
38. “… due to poor
requirements definition”
“…of projects scrapped, or end
up being underwhelming”
“…in developer time spent on
avoidable rework”
“$600 billion spent on digital projects,
with billions wasted…”
30%
UP TO
67%
UP TO
50%
UP TO
[CNBC — Tech spending isn’t all it’s cracked up to be] [usability.gov — Benefits of UCD][IAG — Business Analysis Benchmark Report]
41. “The biggest ROI a brand can have from
investments in design, is a rapidly growing,
loyal and motivated customer base.”
http://www.designthinkingnetwork.com/forum/topics/evaluating-designs-roi
Jan-Erik Baars-
45. Additional revenue via better
experience which drive more
customers & sales.
MORE REVENUE
https://issuu.com/anttipitkanen/docs/droi_measurabledesign_2012_issuu_en/1
Savings via improved
processes, systems, via
digital transformation.
REDUCED COSTS
Get to market with the right
product or service faster, and
hit the mark the 1st time.
TIME TO MARKET
Identify new concepts and
revenue streams that
leverage your brand in new
services or products.
NEW CONCEPTS
55. “Soon after implementing the change, StubHub
realized a 2.6% increase in conversion rate,
which resulted in millions of dollars in extra
revenue. Today, the “Go Button” is on every event
page on StubHub’s website.”
http://info.usertesting.com/rs/usertesting/images/UserTesting_StubHub_Case_Study.pdf
57. “Soon after implementing the change, StubHub
realized a 2.6% increase in conversion rate,
which resulted in millions of dollars in extra
revenue. Today, the “Go Button” is on every event
page on StubHub’s website.”
http://info.usertesting.com/rs/usertesting/images/UserTesting_StubHub_Case_Study.pdf
60. “Our StubHub platform, the largest
ticket marketplace in the U.S.,
accelerated year-over year with GMV of
$3.6 billion growing 13% and revenue of
$725 million up 15%. During the year,
we made a number of product
and experience enhancements to the
StubHub platform, which we believe
contributed to StubHub’s strength.”
62. “Soon after implementing the change, StubHub
realized a 2.6% increase in conversion rate,
which resulted in millions of dollars in extra
revenue. Today, the “Go Button” is on every event
page on StubHub’s website.”
http://info.usertesting.com/rs/usertesting/images/UserTesting_StubHub_Case_Study.pdf
63. • They’re online only!
• 2.6% increase to GMV = additional $93 million
• 2.6% increase to revenue = additional $18 million
64. “Through proper usability testing and user
experience practices, we were able to
identify key issues — and with some minor
improvements increased GMV by $93 million
dollars over a single year.”
68. “The results: The number
of customers purchasing
went up by 45%. The
extra purchases resulted
in an extra $15 million the
first month. For the first
year, the site saw an
additional $300,000,000.”
https://articles.uie.com/three_hund_million_button/?utm_source=visitorcentric
69. “Through proper usability testing and user
experience practices, we were able to
identify key issues — and with some minor
improvements increased GMV by almost
$100 million dollars over a single year with
less than $20k in investment.”
increased revenue by $18 million (too low!)
Had a 150,000% ROI (too high!)
70. Savings via improved processes, systems, via digital
transformation.
REDUCED COSTS
76. “It depends on the length of the call, how much the call center pays each rep
on average, how well that call center manages its staffing (a lot of overtime
increases the average cost of the call). The call center I just worked at
averaged about $4.50 per call, but I have worked at other call centers where
it is over $10 per call, due to how long each call took (tech support).”
https://www.quora.com/What-is-the-cost-of-an-average-call-center-call
77. For every call cut, that’s $10 saved.
Self support anyone?
500K CALLS CUT? SAVE $5 MILLION.
84. “Through understanding our customer’s
needs via observational studies, we
were able to prototype, design and
launch an improved self support tool
that reduced calls to the call center by
20% that saved over $10 million dollars
the first year — at a ROI of 833%!”
(ROI = $10,000,000 / $1,200,000 * 100)
87. • “Going paperless”
• Moving to cloud based tools
• Connecting systems across businesses
• Adding sensors to equipment
Should = better experiences, more efficiency,
less manual processes…
89. We always start with user needs. We are agile. We
work to a set of Design Principles that guide us in
everything we do.
We believe in working openly, because making things
open makes them better.
https://gds.blog.gov.uk/about/
90. More than £600 million of this year’s
£1.7 billion figure was through the
work done by GDS itself.
91. “…spend controls saved £391 million, encourage
government teams to build better services for less, to
disaggregate contracts, and build prototypes instead
of writing long procurement documentation.”
https://gds.blog.gov.uk/2015/10/23/how-digital-and-technology-transformation-saved-1-7bn-last-year/
92. • over 98% of driving tests are now booked online
• 85% of self assessment filing is done through online channels
• 12 million people have registered to vote using a new digital service
£58 million cost < £600 million savings
1000%+ ROI
93. “The UK government saved £600 million in
one year at a ROI of more than 1000% by
digitally transforming a number of services
to better serve its citizens across the UK.”
94. Get to market with the right product or service faster,
and hit the mark the 1st time.
TIME TO MARKET
95. “…spend controls saved £391 million, encourage
government teams to build better services for less, to
disaggregate contracts, and build prototypes instead
of writing long procurement documentation.”
https://gds.blog.gov.uk/2015/10/23/how-digital-and-technology-transformation-saved-1-7bn-last-year/
96. “I’m also hoping very much to see more validation
of ideas. In other words, let’s stop just shipping
features, crossing our fingers, and hoping they
work. Let’s figure out how we can test whether
we’re moving in the right direction before we
commit six months and hundreds of thousands
of dollars toward building something.
I also think that we’ll continue to see more teams
using qualitative research in conjunction with
quantitative data.”
http://blog.wootric.com/product-managers-stop-worrying-about-building-the-wrong-thing-on-schedule-a-qa-with-laura-klein/
- Laura Klein
Build Better Products:
A Modern Approach to Building
Successful User-Centered Products
98. “Finance teams recognize that most products fail at an
astonishing rate, and make projections accordingly.
Making a financial case for digital prototyping must rest
on the premise that any initiative that has an
unpredictable outcome (i.e. there is a chance it can fail)
is by definition an experiment.”
99. “Developing a product without user research is
essentially one expensive experiment which,
according to aforementioned industry benchmarks, has
a 90% chance of not paying off (at least without
modifications post-launch).”
100. “Remember that our higher order objective is
to validate our ideas the fastest, cheapest way
possible. Actually building and launching a
product idea is generally the slowest, most
expensive way to validate the idea.”
http://svpg.com/dual-track-scrum/
101.
102.
103.
104.
105. Delivering software is more than just writing code
— we’ve found that blended teams understand
how design and development work together and
are key to any successful project.
The right teams, with modern practices around
design systems, prototypes, business context,
automated testing, and modern architectures
make us on average 40% faster than traditional
development teams.
COLLABORATIVE TEAMS
ARE YOU MOVING FAST ENOUGH? Benchmarked against offshore and internal teams, our blended teams
of strategist, designers and developers work together to understand
user needs, translate those needs to design and then blended with
developers, take that investment to launch.
40% FASTER
TRADITIONAL DEVELOPMENT TEAM
PROJEKT202 DEVELOPMENT TEAM
40% VELOCITY GAIN
OVER PROJECT LAUNCH
• Pattern libraries / Design Systems
• Working with mock-ups and prototypes
• Design / Dev integration
• Rapid, just-in-time iteration
• Understand business context
• Work in many different stacks
• Devs do automated testing
• QA automation and device testing
• DevOps / CI / CD / Automated testing
• Modern architectures like Microservices,
REST, SPA, etc.
VS.
106. 1:10:100“…from $1 invested in UX, you save $10 in fixing
issues during development, and $100 if the
product has been already released.”
http://nearsoft.com/blog/how-to-make-100-for-every-dollar-you-invest-in-ux-3/
107. Identify new concepts and revenue streams that
leverage your brand in new services or products.
NEW CONCEPTS
112. “In the short time it has been on the market, Daisy Squeeze
ranks among the top 10 sour cream items in sales. In a
recent customer survey, 60% of Daisy Squeeze users said
they would recommend the product to a friend—20% more
than the average.”
https://www.continuuminnovation.com/en/what-we-do/case-studies/daisy-sour-cream-squeeze
113. 1. Did it cannibalize sales or increase sales?
2. What was the increase to sales? Revenue?
3. Did it increase the overall share of the market?
114. “Daisy increased [insert metric here] by
using observational studies in people’s
homes during dinner times and rapid
prototyping to innovate on a new product
that met the needs of modern consumers.”
117. Many well-known
companies have public
stories how they involve
users and customers
early and often. Many
times following
customers home to get
to the “why” that’s
needed for deep
customer understanding.
119. “The average lifespan of a company listed in the
S&P 500 index of leading US companies has
decreased by more than 50 years in the last
century, from 67 years in the 1920s to just 15
years today, according to Professor Richard
Foster from Yale University.”
http://www.bbc.com/news/business-16611040
121. “BlackBerry is also well positioned for future growth.
World Wide Worx MD Arthur Goldstuck recently
revealed that 24 percent of consumers claim that
their next handset will be a BlackBerry, well above the
3 percent for Apple’s iPhone.”
2011:
http://mybroadband.co.za/news/cellular/19774-blackberry-vs-iphone-vs-android-in-south-africa.html
124. “People in everyday life don’t really know what they
need—they just tell you what they *think* they want.
People don’t always do what they say, and they rarely
know how they’ll act in the future.”
http://blog.invisionapp.com/dont-design-what-users-want/
asking vs. observed behavior
125. 1. People will tell give you an aspirational view of
themselves.
2. People are poor at predicting their future
behavior.
3. Some behavior is sub-subconscious.
4. People are swayed from moment to moment by
unexpected in influences.
5. People want to fit in.
126.
127. Customer experience (Cx) professionals know that the rst step on
the path to delivering good experiences is doing research to
understand their customers. Yet many fail to recognize that it’s easy
to draw false conclusions — and that doing so is even more
dangerous than being ignorant. in this report, we warn Cx pros
about the most common pitfalls and explain how to adapt your
practices and mindset to avoid them — and get the insights you
need to succeed.
Build Real Customer
Understanding
How To Avoid Research Pitfalls And Achieve Insight Instead
128.
129.
130.
131. Major Airline Flight Operations Launch
projekt202 partnered on a relaunch of a critical flight operations system and
during beta saw up to 15% improvement in on-time performance — which
saved numerous hours over legacy systems. For an airline, hours equals
millions of dollars in savings across a number of groups.
— confidential —
… millions of dollars
in savings
Millions
Successful Launch in the Flight Operations Space
Major Airline Flight Operations Launch
— confidential —
…applications delivering up to
15% improvement in on-time
performance
upto15%
…upgrade across 6
applications
6
The problems were complex. A growing US airline with over 40,000 employees and 3,000
daily flights. A fleet of 700 aircraft carrying 100 million domestic and international
passengers a year. Add a merger, an expanded network, and raised load factors. And, add
two separate technology platforms. It all added up to one large and very complicated
system.
The design and development of a new Web-based optimization tools gave airline staff a
powerful, central resource for tracking aircraft ground movements; managing gate
assignments, restrictions and closures; reacting to and recovering from unexpected
operational events; and more.
With projekt202’s approach of iterative validation and continual interaction with the airline
employees they got the dual benefit of making key improvements early and often, while keying
in the employees to the upcoming improvements.
132. Major Airline Flight Operations Launch
projekt202 partnered on a relaunch of a critical flight operations system and
during beta saw up to 15% improvement in on-time performance — which
saved numerous hours over legacy systems. For an airline, hours equals
millions of dollars in savings across a number of groups.
— confidential —
…applications delivering up to
15% improvement in on-time
performance
upto15%
…upgrade across 6
applications
6… millions of dollars
in savings
Millions
Successful Launch in the Flight Operations Space
Hit the ROI first!
Scale of
problem solved.
Project details.
The problems were complex. A growing US airline with over 40,000 employees and 3,000
daily flights. A fleet of 700 aircraft carrying 100 million domestic and international
passengers a year. Add a merger, an expanded network, and raised load factors. And, add
two separate technology platforms. It all added up to one large and very complicated
system.
The design and development of a new Web-based optimization tools gave airline staff a
powerful, central resource for tracking aircraft ground movements; managing gate
assignments, restrictions and closures; reacting to and recovering from unexpected
operational events; and more.
With projekt202’s approach of iterative validation and continual interaction with the airline
employees they got the dual benefit of making key improvements early and often, while keying
in the employees to the upcoming improvements.
133. Kevin Green
Digital Transformation Officer
• What’s the per minute cost of a delayed flight to the airline?
$65.43 per airlines.org
• What is the average length of a flight delay?
57 Minutes in 2014 per rita.dot.gov
• What percentage of flights are delayed daily?
21% per rita.dot.gov
• What’s the full cost of the delay per flight?
$3,729.51
• How many flights for this airline are there a day?
3,900 per website
• What is the total daily cost of delays?
$3,054,468.69
135. Radically Improving Sales
projekt202 helped this national event ticket retailer double
revenues by increasing conversion rate by 54% with a relaunch of
an improved purchase path.
With over $5 billion in sales, and over 100k events, every step of the
digital experience matters for this national event ticket retailer.
projekt202 worked to improve the retailer’s digital channel — their
web, mobile, and tablet interfaces resolving key barriers within the
buyer’s journey.
… conversion rate was
increased by 54%
54%… results doubling
revenues.
2x … over 100k events
100k
136. projekt202 helped reduce returns of a remote control for a
technology accessories company by reducing the set-up time
by 90%, and store returns to 1% turning around a poorly-
performing product.
This was a departure from metrics that showed customers were
returning products at a rate of 30% because of a set up time that
took over three hours.
Through our observational understanding of customers needs in
the home we were able to enhance the experience to match those
needs — combined with an updated experience design, key metrics
were greatly improved. After the improvements the product won
numerous industry awards.
Rethinking the Experience
… reduced the set-up
time by 90%
90% …. reduced store
returns to 1%
1%
137. projekt202 helped this international retailer get to 1.5 million loyalty
customers in just over six months. With half their of sales now coming from these
loyalty members — this was a game changer.
With over 70 locations in the US and shipping to customers in more than 96 countries,
retailer engaged projekt202 to help pilot and launch this new loyalty program across their
stores to better serve customers, and gather a deeper understanding of their shopping
behavior.
The first launch was a pilot program for customers to enroll in the loyalty program or
retrieve member information at the register. projekt202 was able to roll out this solution
across a subset of locations using an Apple iPad with a custom developed point-of-sale
solution.
After a successful pilot, this solution was then further developed and launched across all stores
at the point-of-sale. projekt202 was able to extend the program online with a companion
website with extended functionality.
… 1.5 million loyalty
customers
1.5m … half of sales coming from
these loyalty members
1/2 … in just six months
6mo
Major Retailer Loyalty Program Launch
138. Drastically improving self-service
A leading financial services firm managing over 1 Trillion dollars for
institutional clients and competing in a market of 7,000+ Registered
Investment Advisors (RIA’s) determined their digital self-service channel
was significantly underserving their RIA partners. RIA’s are making over 1
Million calls to the call center annually due to overly complex, confusing
and error prone online tools. The firm asked projekt202 for help and the early
results are encouraging.
The first digital self-serve enhancement pilot is returning far greater adoption/
participation rates than planned (60% using it versus the 35% planned), and
utilization of the online tool suite has spiked from a barely-used 1% before the
enhancements to over 50% by the pilot users. projekt202 helped the firm make
sense of the digital experience by determining how to clearly present over 200
online forms and to make the necessary actions associated with the key forms far
more straightforward and efficient, thereby lowering error rates.
… clearly present over
200 online forms
200… adoption,
exceeding the
expected 35%
60% … increase of online
tools
50%
“…the [projekt202]
strategy for the
design and product
is working!”
141. 100 devs
each save 2 hrs
per week
=
$388,800
annual savings*
100 devs
each save 30 min
per week
=
$97,200
annual savings*
100 devs
each save 5 hrs
per week
=
$972,000
annual savings*
100 devs
each save 1 hr
per week
=
$194,400
annual savings*
Time saved
when art direction
isn’t needed
Time saved
from rework
Time saved
when components
are compatible
Time saved
when assets
are accessible
$1,652,400 annual savings
or 21.25%time saved yearly
Heath Stallings
Director of User Experience at projekt202
142. “52% reductions in calls due
to account recovery —
$560k support cost
reduction in one year!”
Dawn Ressel
Experience Design Manager, Intuit
143. Additional revenue via better
experience which drive more
customers & sales.
MORE REVENUE
https://issuu.com/anttipitkanen/docs/droi_measurabledesign_2012_issuu_en/1
Savings via improved
processes, systems, via
digital transformation.
REDUCED COSTS
Get to market with the right
product or service faster, and
hit the mark the 1st time.
TIME TO MARKET
Identify new concepts and
revenue streams that
leverage your brand in new
services or products.
NEW CONCEPTS
154. We wrote the book on helping businesses
gain insight from their customers and
users — insights that lead to effective,
successful launches.
Designing Software for People:
Application Development in the Experience Age
experience.projekt202.com