The document discusses how to influence and change social systems and organizations. It provides a framework with three parts - consider the system, consider the individuals, and consider the interactions. For each part, it outlines key questions to consider, such as identifying the goal, where things are going well, crucial steps, and how to get feedback and measure results for the system. For individuals, it discusses how to communicate, set an example, make changes urgent and desirable, provide teaching and support, and create short-term wins. For interactions, it covers how to stimulate adoption through committed leaders, innovators, early adopters, and preventing relapse. The overall approach is to thoughtfully apply social and behavioral insights to guide complex organizational change.
Co-created presentation - "Who's a Servant Leader Anyway? Using improvisational theatre practices to sharpen servant leadership practices - by Shirley Rivera and Jeff Miller. Presented at the 2013 Greenleaf Center for Servant Leadership Annual Conference. The workshop was described as follows:
"This workshop brings the spirit of the improvisational comedy television show “Whose Line Is It Anyway?” to those on their servant-leader journey. Workshop participants will review the characteristics, philosophies, and practices of a servant-leader, learn the framework and rules of improvisation that can be used in a non-performance context, and have an opportunity to practice improv-inspired activities and simulations that demonstrate servant-leader characteristics, philosophies, and practices. After this workshop, participants will understand how day-to-day interactions are fun opportunities to use improvisational practices in being a servant-leader. "
Achieve Product Goals Through Human MotivationJeff Eddings
Successfully building any product is about guiding and shaping user behavior to meet product goals. This talk will discuss how understanding basic human motivations and using behavioral mechanics can be used to fulfill user needs and meet those product goals.
Gain perspective on the latest practices for planning, designing, and building the mobile experience
- Solve the right problem for people on mobile devices
- Take the lessons of desktop software development and build for mobile
- Create experiences that guide and delight users and get them coming back for more
2018 Product Intelligence and Experience Summit
Co-created presentation - "Who's a Servant Leader Anyway? Using improvisational theatre practices to sharpen servant leadership practices - by Shirley Rivera and Jeff Miller. Presented at the 2013 Greenleaf Center for Servant Leadership Annual Conference. The workshop was described as follows:
"This workshop brings the spirit of the improvisational comedy television show “Whose Line Is It Anyway?” to those on their servant-leader journey. Workshop participants will review the characteristics, philosophies, and practices of a servant-leader, learn the framework and rules of improvisation that can be used in a non-performance context, and have an opportunity to practice improv-inspired activities and simulations that demonstrate servant-leader characteristics, philosophies, and practices. After this workshop, participants will understand how day-to-day interactions are fun opportunities to use improvisational practices in being a servant-leader. "
Achieve Product Goals Through Human MotivationJeff Eddings
Successfully building any product is about guiding and shaping user behavior to meet product goals. This talk will discuss how understanding basic human motivations and using behavioral mechanics can be used to fulfill user needs and meet those product goals.
Gain perspective on the latest practices for planning, designing, and building the mobile experience
- Solve the right problem for people on mobile devices
- Take the lessons of desktop software development and build for mobile
- Create experiences that guide and delight users and get them coming back for more
2018 Product Intelligence and Experience Summit
Understanding ourselves...and others - with a little help from SynapsysParakram Mishra
A workshop for researchers in the field of neuroscience. Discussing 'Innatism' and 'Tabula Rasa' and developing basic concepts of knowing the innate self. Also includes a discussion on medical dermatoglyphics.
Unleash Productive Creativity by Banishing Your Inner CriticDenise Jacobs
Your inner critic is an unconscious deterrent that stands between the seeds of great ideas and the fruits of achievement, keeping you stuck by telling you you’re just faking it, that others have more talent, that you’ll never achieve the success you seek. Let's discover how to anatomize this pernicious inner force, and then learn techniques to banish this critic so that you can have the mental space and energy to let your true talents emerge -- and help you be a badass with your work.
Improve Your Team: Explore Cognitive BiasDan Neumann
Many team challenges can be tracked back to cognitive biases: our judgement gets anchored, we think we're better than we are, and we are our own favorite reference point. And even though we're encouraged to "think outside the box," there are conditions where we have a bias against creativity. If that's not a recipe for a tough team environment, I don't know what is.
Improve your game by learning about bias! You'll leave this session with strategies for identifying and mitigating bias on your team.
Mapping the Mind explains the concept of stance, tools and experience as discussed by the co-founder and former CEO of Red Hat, Bob Young. The Dynamics of personal Knowledge System is also discussed. Mapping the Mind is a Welingkar’s Distance Learning Division presentation.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SlideShareIntMang
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
The culmination of years of research, this webinar presents a framework for reliable social media success. Watch the on-demand webinar: http://www.hubspot.com/science-of-social-media
Understanding ourselves...and others - with a little help from SynapsysParakram Mishra
A workshop for researchers in the field of neuroscience. Discussing 'Innatism' and 'Tabula Rasa' and developing basic concepts of knowing the innate self. Also includes a discussion on medical dermatoglyphics.
Unleash Productive Creativity by Banishing Your Inner CriticDenise Jacobs
Your inner critic is an unconscious deterrent that stands between the seeds of great ideas and the fruits of achievement, keeping you stuck by telling you you’re just faking it, that others have more talent, that you’ll never achieve the success you seek. Let's discover how to anatomize this pernicious inner force, and then learn techniques to banish this critic so that you can have the mental space and energy to let your true talents emerge -- and help you be a badass with your work.
Improve Your Team: Explore Cognitive BiasDan Neumann
Many team challenges can be tracked back to cognitive biases: our judgement gets anchored, we think we're better than we are, and we are our own favorite reference point. And even though we're encouraged to "think outside the box," there are conditions where we have a bias against creativity. If that's not a recipe for a tough team environment, I don't know what is.
Improve your game by learning about bias! You'll leave this session with strategies for identifying and mitigating bias on your team.
Mapping the Mind explains the concept of stance, tools and experience as discussed by the co-founder and former CEO of Red Hat, Bob Young. The Dynamics of personal Knowledge System is also discussed. Mapping the Mind is a Welingkar’s Distance Learning Division presentation.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SlideShareIntMang
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
The culmination of years of research, this webinar presents a framework for reliable social media success. Watch the on-demand webinar: http://www.hubspot.com/science-of-social-media
A meta-model for changing social complex systems, like teams and organizations. This topic is part of the Management 3.0 course.
There is also a booklet available about this topic:
http://www.lulu.com/product/ebook/how-to-change-the-world/18934108
Join Beth Kanter in a workshop that explores the themes in her recently published book, and discover how to put them into practice. Social media has broken free from the marketing communications and fundraising silos, changing the way nonprofits deliver programs, lead, manage, and even govern. This session will take a look at these trends and how organizations can equip themselves to be fully networked.
The 7 Duties of Great Software ProfessionalsJurgen Appelo
Some call it "craftsmanship", others prefer to speak of maturity, competence, excellence or skill. No matter what you call it, the software development community is in need of people with a professional attitude towards their work. From self-motivation to goal setting, from connecting with peers to delegating work, there are a number of crucial behaviors that software testers and developers need to adopt to be able to call themselves "professionals".
Congratulations, you have an online community! Odds are, you also have an offline community. Are you using one to strengthen the other?
Most of the organizations I work with in my practice already have all the ingredients in place for a real, vibrant community that lives on and off line. Too often though, on- and offline are treated as separate worlds, with little effort made to bridge the gap. Communities thrive when there is varied and ongoing interaction. Merging physical and non-physical conversations, events, and activities is one of the strongest tactics for building community in the real world.
In this session, we'll talk about how communities form, the ingredients for engagement, the importance of culture, and tactics for bridging the gap.
Takeaways:
- An understanding of the different types and benefits of online and offline communities
- Tactics to kickstart their online and offline communities
- Ways to engage their communities both online and offline
Agile 2012 - An Agile Adoption and Transformation Survival GuideMichael Sahota
This survival guide (based on book) will provide you with essential mental models and a framework to navigate safely through the treacherous jungle of Agile adoption and transformation.
As much of the Agile adoption failure is a result of not understanding organizational culture, you will learn how to use the Schneider model to assess your organization.
Evolving Changes of Leadership: Navigating ComplexityLeland Sandler
cAs companies grow, and as leaders take on higher levels of responsibility, they must deal with more and more complexity. Not just a complicated set of problems, but often unpredictable, overwhelming complexity; with lots of moving parts, many interrelated forces, and a whole host of perspectives and opinions of the stakeholders around them. Consequently, leaders need to be ever more agile and fluid in navigating the challenges and uncertainties of their world. Leaders need to think differently so that they can act differently.
Cascade Network Event - Cultivating Your Online CommunityLaura Whitehead
Presentation from the LVSC Cascade Network Learning Event -
Engage and Connect with Social Media for frontline organisations held in January 2010. A discussion workshop exploring areas such as - what is an online community, how to manage, what is your role in nuturing the community, encouraging participation, plus a look at social media policies. Blogpost round-up of the event and other presentations at: http://laura.popokatea.co.uk/2010/01/15/engage-and-connect-with-social-media-event-roundup.
Similar to How to change the world v2.0 (usa) (20)
11. How did I do that
I often get questions like this...
12. How can I...
• “Make” the rest of the organization more Agile?
13. How can I...
• “Make” the rest of the organization more Agile?
• “Motivate” my employees to develop themselves?
14. How can I...
• “Make” the rest of the organization more Agile?
• “Motivate” my employees to develop themselves?
• “Convince” customers they should accept Scrum?
15. How can I...
• “Make” the rest of the organization more Agile?
• “Motivate” my employees to develop themselves?
• “Convince” customers they should accept Scrum?
• Etc...
16. How can I be successful
at influencing other
people to do what I want
34. The vision... pan-European collaboration
Going well... new initiatives born in meetups
To be copied... getting together face-to-face
http://ale2011.eu/
35. • What Are the Crucial Steps?
• When and Where Do You Start?
36. Define simple steps to follow, and choose the right
moment/place to start.
http://www.flickr.com/photos/cs-jay/4668311333/
37. • How Do You Get Feedback?
• How Do You Measure Results?
38. The Feedback Door
Feedback... sticky notes
Measure... happiness index
http://www.noop.nl/2011/04/the-feedback-door.html
40. Try, again and again, until you have it right.
(And learn from other people’s failures.)
http://www.huffingtonpost.com/2010/04/15/history-tablet-pc-photos_n_538806.html
41. The System
A social system is complex
and adaptive. Keep poking it
with ideas and see how it
responds and changes.
42. We can't control systems or figure them
out. But we can dance with them.
- Donella H. Meadows, Thinking in Systems
http://www.amazon.com/Thinking-Systems-Donella-H-Meadows/dp/1603580557/
43.
44.
45.
46. You want the organization to be more Agile?
• What Is My Goal?
• Where Is It Going Well?
• What Are the Crucial Steps?
• When and Where Do I Start?
• How Do I Get Feedback?
• How Do I Measure Results?
• How Do I Accelerate Results?
49. • How Will You Communicate?
• How Will You Set an Example?
50. Choose ways to communicate...
http://www.flickr.com/photos/ajnabee/18211729/
51. • How Do You Make It Urgent?
• How Do You Make It Desirable?
52. 10 Intrinsic Desires
Curiosity The need to think
Honor Being loyal to a group
Acceptance The need for approval
Mastery / Competence The need to feel capable
Power The need for influence of will
Freedom / Independence / Autonomy Being an individual
Relatedness / Social Contact The need for friends
Order Or stable environments
Goal / Idealism / Purpose The need for purpose
Status The need for social standing
53. Curiosity
Honor
Acceptance
Mastery
Power
Freedom
Relatedness
Order
Goal
Status
Find innovative ways to target human needs
54.
55.
56.
57. • Who Will Be Teaching?
• How Will You Teach Them?
58. Use experts to help
people understand
exactly what to do.
http://www.imdb.com/title/tt0266697/
64. You want developers to educate themselves?
• How Will I Communicate?
• How Will I Set an Example?
• How Do I Make It Urgent?
• How Do I Make It Desirable?
• Who Will Be Teaching?
• How Will I Teach Them?
• What Makes It Easy?
• How Can They Practice?
• What Are the Short-Term Wins?
• What Makes It Sustainable?
70. Find the innovators who want to
be the first to try new things.
http://www.iphone-ipod.org/
71. • Who Are the Early Adopters?
• How Will the Leaders Help?
72. • How Do You Reach the Early Majority?
• How Can You Make It Viral?
73. Adapt your approach so
that you are able to
cross the “chasm”
between early adopters
and early majority.
http://www.flickr.com/photos/runkalicious/5067038840/
79. You want people to use your services?
• Am I Committed?
• Who Is Assisting Me?
• Who Will Be the Innovators?
• Who Are the Early Adopters?
• How Will the Leaders Help?
• How Do I Reach the Early Majority?
• How Can I Make It Viral?
• How Will I Deal with Skeptics?
• How Will I Prevent a Relapse?
106. Define and enforce rules of good conduct...
http://www.flickr.com/photos/wordridden/53998367/
107. The Environment
Behavior is a function of a
person and his or her
environment. Instead of
changing a person, change
the environment.
108. Culture changes only after you have
successfully altered people's actions, after
the new behavior produces some group
benefit for a period of time.
- John P. Kotter, Leading Change
http://www.amazon.com/Leading-Change-John-P-Kotter/dp/0875847471/
109. You want your friends to go to a conference?
• How Do I Radiate Information?
• How Do I Ease Communication?
• What Is the Group Identity?
• How Can I Grow Peer Pressure?
• Can You Incentivize Good Behavior?
• Which Barriers Will I Remove?
• Which Guides Will I Place?
• Who Can Make the Rules?
112. 10 Intrinsic Desires
Curiosity The need to think
Honor Being loyal to a group
Acceptance The need for approval
Mastery / Competence The need to feel capable
Power The need for influence of will
Freedom / Independence / Autonomy Being an individual
Relatedness / Social Contact The need for friends
Order Or stable environments
Goal / Idealism / Purpose The need for purpose
Status The need for social standing
112
123. Exercise: Moving Motivators
1. Put the motivator cards in order, from unimportant
to important
2. (You may leave out any cards you don’t want to use.)
15 minutes
123
124. Exercise: Moving Motivators
3. Consider an important change in your work (for example,
becoming a more Agile organization)
4. Move cards up when the change is positive for that
motivator; move them down when the change is negative
positive change
negative change
124