This document outlines a training session on communication skills. It discusses interactive activities to understand different communication styles like linear, interactive, and transactional. It also covers obstacles to effective communication like doubt and fear. Additional topics include listening skills, understanding other perspectives, controversy, and effective public speaking. The overall goal is to establish fundamental communication skills for the 21st century workplace.

1. Prepared and Presented
By
Elaine Oxamendi Vicet

2. INTRODUCTION
The main purpose of this presentation is to establish
the fundamental skills required in communication.
To appreciate the art of conversation.
Becoming an effective public speaker.
Introduce a new modus operandi for the 21st Century
model.

3. METHOD OF DELIVERY
This training session is highly interactive and is
activity based. Participation is required.

4. Ronald Shapiro/Mark
Jankowski
“Bullies, Tyrants and Impossible People: How to beat them
without joining them”
N.I.C.E.: the antidote for B.T.I.P.
N - neutralize our emotions
I – Identify the type of B.T.I.P you are facing
 Situationally difficult
 Strategically difficult
 Simply difficult
C – Control the encounter
E – Explore options

5. COMMUNICATION
 Linear
 Interactive
 Transactional
What does each mean and when do we use each?
Discussion.

6. ACTIVITY 3
Role play each type of
Communication.
Linear. Interactive. Transactional.

7. What then is Communication?
Your Thoughts.
Establish a group definition.

8. OBSTACLES TO EFFECTIVE
COMMUNICATION
Doubt
Fear
Underachievement
Failure
Bias
Insecurity
“The ‘I’ thought you meant syndrome or
“The ‘You never said’ excuse

9. ACTIVITY
COMMUNICATION REQUIRES
BEING ON THE SAME PAGE.
Object toss

10. COMMUNICATION SKILLS
REQUIRES:
Good team behaviour
Understanding another’s perspective
Listening and acknowledging that you understand
Giving and receiving, leads to mutual gain

11. CONTROVERSY
UNDERSTANDING THE WHYS
AND WHEREFORES.

12. The 21st century professional 0
Begin
with the
end in
mind
Character Traits Personal Traits
• Researches • Purposeful
• Curious • Competent
• Examines trends • Creative
• Forecasts • Expresses well
• Projects • Forges relationships
• Flexible
Do something HOW?
EXTERNAL ENVIRONEMNT:
different
Political
Social PASSION
Technological Willingness to do
Political something different
Intrinsic Factors Extrinsic Factors
• In the know • Family
• Studies to show • Culture
thyself approved • Education
• Personal drive • Society
• Seeks • Work
continuous • Church
training
MAINTAINANCE
Relevant Current Forward thinking

13. EFFECTIVE COMMUNICATION
WORD CHOICE
WORD USE
EXPRESS CLEARLY
GESTURE LESS & ARTICULATE MORE

14. Convrsational Skills
Communicating effectively.
Understanding another perspective.
Be willing to be challenged.
Listening and acknowledging that you understand.
Sharing, leads too mutual gain.
I am always right and I know everything?!

15. The Great Sin
Pride
Vanity

16. Stages of Listening
Receiving
Interpreting
Evaluating
Responding

17. Non Verbal Cues
Kinesics-body language
Vocalics- para language, voice volume, speaking rate
Proxemics-space
Haptics-touch
Artifactual-appearances
Olfactics-smell, odour
Chronemics-how we perceive time

18. Lie To me
Let us talk abut it

19. Effective Public Speaking
Becoming an effective speaker
Let’s talk

21. THE END!
FINI!
BONSOIR!
BUENAS NOCHES!
CHOI!
Mi DONE!