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Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)
This document discusses harnessing mobile technologies for learning and performance support. It defines mobile learning as leveraging portable devices to enable on-demand learning and performance. The key drivers for mobile learning in business are that it is fast, flexible, timely, on demand, learner driven, and collaborative. There are four main types of mobile learning: performance support, information access, communication, and learning. The document also discusses challenges of mobile learning like multiple platforms and security issues, and success factors like defining mobile solutions based on a thorough analysis of work processes.
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Going Mobile: Harnessing mobile technologies for learning and performance support (ATD presentation 01/15/15)
- 1. Going Mobile Harnessing MobileTechnologies for Learning and Performance Support Tom Gram, Senior Director, Learning Solutions
- 2. Going Mobile Whatis Mobile Learning in 2015? A Mobile Learning Solution Model Mobile Challenges Mobile Learning Success Factors
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- 4. Mobile Learning What isit? Leveraging portable devices to enable on- demand learning and performance Why it’s important • Speed • Support for complex tasks • Just enough, Just in time • Reach and flexibility • Access to social • It’s happening Devices Laptop
- 5. Mobile Learning BusinessDrivers Fast Flexible Timely On demand Learner driven Collaborative Workflow Mobile Business BYOD Cloud Based Computing Mobile and Flexible Workplaces Pace of work Formal Learning Costs Employee Engagement Millennials?
- 6. Performance Support • Decision support •Procedure guides • Forms • Job aids • Checklists • Performance apps • Reminders • Alerts • Augmented reality Information Access • Presentations • Videos • Podcasts • Photos/images • Documents • Manuals • Reference • eBooks • User-generated content Communication • Social networking • Conferencing • Coaching • Feedback • eMail • SMS • CoP participation Learning • Micro-Learning • Quizzes • Assessment • Spaced practice • Games • Simulations • ILT support 4 Types of Mobile Learning
- 7. Donald Norman’s PerformanceEquation Knowledge in the head Knowledge in the world Performance Knowledge Skill Memory Tools and artifacts in the work environment Learning Performance Support
- 8. Mosher and Gottfredson’sPerformance Support Pyramid
- 9. Mosher and Gottfredson’s“Moments of Need” Acquisition of knowledge Application of knowledge 1. When learning for the first time 3. When applying knowledge in the completion of a task 2. When wanting to learn more 4. When something goes wrong 5. When something changes Learning Performance Support
- 10. Deriving mLearning Solutionsfrom Work Analysis competency model performance goals expectations measurements flowcharts experts reference CoP decision guides advisory systems Intelligent aids job aids calculators software templates navigation tools explanations examples demonstrations advisors practice games/simulations assessment Micro-coaching Knowledge of results Measurement reporting Visual displays automated measures visual displays financial behavioral journal notes CoP reminders/alerts User generated knowledge CoP Learning out loud Knowledge/ Skill Resources Task Guidance Tools Person/ Team Feedback Work OutputWork Input Goals and Standards • Activities • Behaviors Work Deliverables: Sales Decisions Solutions Documents Etc. Consequences Reflection Learning Business Results
- 14. Glycemic control decisionsupport system
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- 18. The Reality ofMobile Learning? ASTD 2013 state of the Industry report
- 19. eLearning Guild ResearchReport : Mobile Learning: The time is now 2012
- 20. mLearning Challenges Multipleplatforms BYOD “Training” mindset Security Apps vs. Web Organizational fit
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- 22. Mobile Learning Strategy Piggyback on your organization mobile business strategy and infrastructure Make mobile an action within your learning and performance strategy Define mobile solutions from a thorough analysis of work processes and tasks Leverage learning, information and social capabilities of mobile devices Standardize: technology, content management and methods Keep all design minimalist and granular Start small, prototype solutions Organizational support Eyes on the prize: performance before technology and content
- 23. tom.gram@globalknowledge.com @tomgram1 performancexdesign.wordpress.com ca.linkedin.com/in/tomgram Tom Gram Senior Director Leadership& Business Solutions Please complete the session evaluation