The document discusses security considerations for hosted contact centers. It covers topics like computer security, examples of security breaches, cloud security characteristics, call center specific security measures around physical access, VOIP, recordings, CRM systems and PCI compliance. The document also compares the security advantages and disadvantages of cloud vs on-premise systems.
IT Rationalization: Leveraging Service-Oriented AbstractionBob Rhubart
Oracle ACE Director Basheer Khan's presentation from OTN Architect Day in Pasadena, July 9, 2009.
Find an OTN Architect Day event near you: http://www.oracle.com/technology/architect/archday.html
Interact with Architect Day presenters and participants on Oracle Mix: https://mix.oracle.com/groups/15511
As you move your IT Infrastructure into the cloud, how secure can you expect your applications to be? Join Alert Logic and Internap on this webcast for an enlightening discussion on the state of cloud security and how it impacts security management decisions, especially in the context of deploying infrastructure to hosted and cloud environments.
Session Delivery Networks for the EnterpriseAcmePacket
Download slides and view recorded webinar at: http://tinyurl.com/emeasdn.
Overview of the role of session border controllers in building voice enabled IP communications infrastructures and communication enabled business processes in the enterprise.
IT Rationalization: Leveraging Service-Oriented AbstractionBob Rhubart
Oracle ACE Director Basheer Khan's presentation from OTN Architect Day in Pasadena, July 9, 2009.
Find an OTN Architect Day event near you: http://www.oracle.com/technology/architect/archday.html
Interact with Architect Day presenters and participants on Oracle Mix: https://mix.oracle.com/groups/15511
As you move your IT Infrastructure into the cloud, how secure can you expect your applications to be? Join Alert Logic and Internap on this webcast for an enlightening discussion on the state of cloud security and how it impacts security management decisions, especially in the context of deploying infrastructure to hosted and cloud environments.
Session Delivery Networks for the EnterpriseAcmePacket
Download slides and view recorded webinar at: http://tinyurl.com/emeasdn.
Overview of the role of session border controllers in building voice enabled IP communications infrastructures and communication enabled business processes in the enterprise.
Best practices for Vblock Monitoring with FusionStorm and NimsoftCA Nimsoft
Managing Vblock Converged Infrastructure: Private-cloud oriented solutions built on VMware, EMC, and Cisco technology require a new kind of performance and availability solution. What happens when something goes wrong in the “black box”? Need to be able to triage for root cause analysis, prevent service level problems and outages.
For more information visit, www.nimsoft.com.
Join Nimsoft CTO Mark Rivington as he discusses the state of IT, how we got here, and the forces driving us towards the cloud. We’ll dive into specific management challenges that cloud based infrastructure brings with it, as well as approaches that work – and those that don’t. The talk will focus on monitoring and performance management, and will reference real world examples of Nimsoft customers who are using our cloud-based IT Management As A Service solution to manage their cloud with confidence.
Visit www.nimsoft.com for more information.
On March 23, TD Azlan held the "Build 4 the Cloud" seminar at De Olifant in Breukelen, Utrecht.
By organizing this seminar, TD Azlan was able to show her resellers which opportunities TD Azlan can offer to their enterprise, for virtualization and datacenter solutions.
Speakers Marc Samsom (Cisco) and Jan Smit (VMWare), among others, shared very useful information about upcoming changes in the datacenter market.
Security and Virtualization in the Data CenterCisco Canada
This presentation will discuss, effectively integrating security, core Data Center fabric technologies and features, secutiry as part of the core design, designs to enforce micro segmentation in the data center, enforce separation of duties in virtualized and cloud environments and security to enforce continuous compliance.
MomentumInfoCare - An official partners of Citrix, Microsoft, HP, Vmware, Websence, Soniwall, Trend micro, Symantac, Atempo, EMC, RSA, IBM in Delhi. An IT infrastructure Specialist.
Technology Development and Innovation at CiscoCisco Canada
This presentation will cover, how to align your network to the business, delivering innovation-hardware, delivering innovation-software and how to tie it all together.
Uni Systems presentation in Cloud Computing Forum 2012 in Athens. Uni Systems presented the complete Uni|Cloud solutions portfolio, supported by Cisco Systems and EMC Corporation.
Meeting the business and technical challenges of today's organizations requires an architectural approach. The Cisco Borderless Network Architecture is the technical architecture that allows organizations to connect anyone, anywhere, anytime, and on any device - securely, reliably, and seamlessly. It is built on an infrastructure of scalable and resilient hardware and software. Components of the architecture come together to build network systems that span your organization from network access to the cloud. Intelligent network, endpoint, and user services provide the flexibility, speed, and scale to support new devices, applications, and deployment models.
The impact of the consumerization of IT and mobility cannot be understated. The impact that these two key business elements have on the evolution of Enterprise Architecture and for Service Provider's ability to offer services to Enterprises, Governments, and Consumers will be addressed in this webinar. We will talk about the importance of the shift and movement of the secure network edge leads to a very close examination of the changing threat vectors and vulnerabilities impacting your businesses today. We will also detail service delivery and consumption on the three 'service horizons,' (Mobile Endpoint and CPE, Virtualized Network Edge/Data Center Edge, and the Cloud).
Best practices for Vblock Monitoring with FusionStorm and NimsoftCA Nimsoft
Managing Vblock Converged Infrastructure: Private-cloud oriented solutions built on VMware, EMC, and Cisco technology require a new kind of performance and availability solution. What happens when something goes wrong in the “black box”? Need to be able to triage for root cause analysis, prevent service level problems and outages.
For more information visit, www.nimsoft.com.
Join Nimsoft CTO Mark Rivington as he discusses the state of IT, how we got here, and the forces driving us towards the cloud. We’ll dive into specific management challenges that cloud based infrastructure brings with it, as well as approaches that work – and those that don’t. The talk will focus on monitoring and performance management, and will reference real world examples of Nimsoft customers who are using our cloud-based IT Management As A Service solution to manage their cloud with confidence.
Visit www.nimsoft.com for more information.
On March 23, TD Azlan held the "Build 4 the Cloud" seminar at De Olifant in Breukelen, Utrecht.
By organizing this seminar, TD Azlan was able to show her resellers which opportunities TD Azlan can offer to their enterprise, for virtualization and datacenter solutions.
Speakers Marc Samsom (Cisco) and Jan Smit (VMWare), among others, shared very useful information about upcoming changes in the datacenter market.
Security and Virtualization in the Data CenterCisco Canada
This presentation will discuss, effectively integrating security, core Data Center fabric technologies and features, secutiry as part of the core design, designs to enforce micro segmentation in the data center, enforce separation of duties in virtualized and cloud environments and security to enforce continuous compliance.
MomentumInfoCare - An official partners of Citrix, Microsoft, HP, Vmware, Websence, Soniwall, Trend micro, Symantac, Atempo, EMC, RSA, IBM in Delhi. An IT infrastructure Specialist.
Technology Development and Innovation at CiscoCisco Canada
This presentation will cover, how to align your network to the business, delivering innovation-hardware, delivering innovation-software and how to tie it all together.
Uni Systems presentation in Cloud Computing Forum 2012 in Athens. Uni Systems presented the complete Uni|Cloud solutions portfolio, supported by Cisco Systems and EMC Corporation.
Meeting the business and technical challenges of today's organizations requires an architectural approach. The Cisco Borderless Network Architecture is the technical architecture that allows organizations to connect anyone, anywhere, anytime, and on any device - securely, reliably, and seamlessly. It is built on an infrastructure of scalable and resilient hardware and software. Components of the architecture come together to build network systems that span your organization from network access to the cloud. Intelligent network, endpoint, and user services provide the flexibility, speed, and scale to support new devices, applications, and deployment models.
The impact of the consumerization of IT and mobility cannot be understated. The impact that these two key business elements have on the evolution of Enterprise Architecture and for Service Provider's ability to offer services to Enterprises, Governments, and Consumers will be addressed in this webinar. We will talk about the importance of the shift and movement of the secure network edge leads to a very close examination of the changing threat vectors and vulnerabilities impacting your businesses today. We will also detail service delivery and consumption on the three 'service horizons,' (Mobile Endpoint and CPE, Virtualized Network Edge/Data Center Edge, and the Cloud).
VSD Infotech (VSDi) is a technology services company specializing in Information Security Services and Networking solutions. We have been working with leaders in the Infrastructure management space, through a hybrid model combining technology and human expertise.
We offer a complete range of IT Services to our customers, focussing on delivery, technology and process excellence in providing top-notch infrastructure management and information security services.
Uni Systems participated in IDC IT Security & Datacenters Transormation Roadshow in Athens. Presentation of Uni|Cloud and emphasis on Data Center Security Solutions.
Centros de contacto: las demandas y requerimientos del mercadoMundo Contact
Conferencia impartida durante el Congreso CRM + Social Media + Centros de Contato México 2011 organizado por Mundo Contact a cargo de Rafael Chaparro, Account Manager de Huawei
Short Presentation (2 Hrs) on SSL and TLS Protocol and its reference standard. Good for intermediate participant or technical who want to understand secure protocol an
(ATS4-GS03) Partner Session - Intel Balanced Cloud Solutions for the Healthca...BIOVIA
Healthcare/Pharmaceutical -IT departments, under constant pressure to do more with less, face an ever increasing volume of regulatory requirements, infrastructure challenges, and demands from clinical end-users to support applications anytime, anywhere, on any device. Healthcare/Pharma CIOs have a hard enough time “keeping the lights on” and find it difficult to drive strategic initiatives that improve patient care or support growth.
Cloud computing can improve the efficiency of IT, increase organizational agility, and control costs, but how do organizations adopt interoperable, scalable solutions while minimizing industry concerns such as vendor lock-in and data breach?
In this session, attendees will learn about the key trends that are driving healthcare organizations toward cloud solutions that “balance” compute, network and storage concerns based on open, scalable infrastructure. We will look at real-world examples of how healthcare organizations are using the cloud today. Finally, we will discuss how healthcare cloud solutions can be improved with Intel platform capabilities.
Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work.Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model.
11 Feb 2021 10:00 am - 11:00 am
As most of us believe AFRICA IS CALLING indeed – it’s bunker down time for our contact centre operations to get better getting right what we do so that it’s portable and transportable across the continent. And that absolutely starts with getting our people ‘right’ first
2020 will be remembered as a somber year when the world changed, right in front of our eyes – week to week, month to month and lockdowns to unlocking. The BPO industry’s response was rapid and the collaboration of various public, private and governmental players was nothing short of noteworthy. It is also the year when South Africa ranked 2nd most favoured offshore destinations of the year. As we come back slowly to the new normal, we need a winning strategy to take us to the next level of service delivery for clients across the world. This will have to be a strategy of taking the South Africa customer experience ‘to the world’ while the world cannot visit (fully) due to the pandemic. This is OUR time.
In-terms of BBBEE Requirements, every company seeking to earn BBBEE Points for Procurement, should establish a Procurement Standard for itself, based on its interpretation of the BBBEE Code and apply that standard to Suppliers.
The Online and Internet Debate - The Film and Publication Bill (The Internet Censorship Bill). This Legislative change threatens to have devastating consequences for the Digital Sectors in SA including the Contact Centre Sector and it is for this reason that the CCMG is hosting an online discussion with Dr Ivor Blumenthal.
Audio of presentation provided in video
As you work to complete your awards entry, keep in mind the Hero’s journey and use the steps as your plan. The deadline is looming but the light at the end of the tunnel is you, the hero, showing the way with your light sabre.
Policy and Criteria for Recognising a Professional Body and Registering a Professional Designation for the Purposes of the National Qualifications Framework Act, Act 67 of 2008
As one of the Shared Services, Learnerships provide valuable BBBEE points.
Join us at an online CCMG Knowledge Sharing Event on understanding & applying 12h as a CCMG EA activity. This information session is for members of the CCMG, who can earn 1 CPD point for attendance.
The CCMG/BPESA Contact Centre Industry Awards are the only industry-wide awards in South Africa. The prestigious professional Awards recognise the best of the best in the industry and set a benchmark for all Contact Centres and individuals to strive towards.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
So what is security? Wikipedia tell us that it is split into two parts. But it is a huge industry. It covers:Viruses, worms, DOS, spoofing, trojans, phishing, unauthorised access to data, data theft, and involves equipment such as firewalls, security suites, encryption and certification. House hold names have sprung up like Fortinet, Mcaffee, symantec, and of course our own astronaught Mark Shuttlworth who made trillions out of web security. Intel bought mcaffee for $7.7 billion america’s 2nd biggest security company.Computer security is a branch of computer technology known as Information Security as applied to computers and networks. The objective of computer security includes protection of information and property from theft, corruption, or natural disaster, while allowing the information and property to remain accessible and productive to its intended users. The term computer system security means the collective processes and mechanisms by which sensitive and valuable information and services are protected from publication, tampering or collapse by unauthorized activities or untrustworthy individuals and unplanned events respectively. The strategies and methodologies of computer security often differ from most other computer technologies because of its somewhat elusive objective of preventing unwanted computer behavior instead of enabling wanted computer behavior.
And security is on every ones mind. A recent survey showed that 74% of people asked stated that security was their main concern for using on demand services. But lets put this into perspective. Use a house as an analogy!Lets take a local perspective and look at a house in camps bay and a house in Riebeck Casteel. Lets also consider a local security expert providing advice on your home.The message is that you must take responsibility for your own security based on your needs.
Lets talk about the cloud. Big industry and becoming more and more organised. Its here to stay so the question of whether you should go to cloud solution is actually when should you go to a cloud solution.
CRM usually crosses more than one type of technology such as wb browsers, database access and log on authentication. A process needs to be in place.
The message her is that the cloud is complex and coverts anything from software to physical infrastructure.
The message her is that the cloud is complex and coverts anything from software to physical infrastructure.