The document discusses managing IT infrastructure across cloud environments. It describes the challenges of managing resources that are distributed across both public and private clouds. It provides examples of how to monitor different cloud layers and types, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). It also discusses approaches for monitoring private clouds and hybrid cloud/on-premise environments. Specific examples are provided around monitoring tools from Nimsoft and how they address challenges around visibility, automation, and integration across complex cloud architectures.

1. Managing your Cloud with Confidence
Mark Rivington, CTO, Nimsoft
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2. Agenda
Introductions – personal and Nimsoft
The IT Landscape today
Particular management challenges in the new world of cloud computing
Specific approaches to managing the data center plus cloud and cloud
services
Focused on monitoring and performance management
With reference to real world customer examples
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3. Personal Introduction
Mark Rivington
CTO
Mark has deep knowledge of the systems and
network management vendor space having served
in numerous technical and marketing roles at key
software organizations over the last twenty years.
At Candle, Boole & Babbage, BMC and RiverSoft,
Mark gathered significant understanding of how
management software can be developed and
deployed to maximize customer returns in terms of
business benefit.
In his current role this understanding helps drive
the direction of the Nimsoft technology towards
maximum customer benefit.
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4. Nimsoft Introduction
Origins in Europe c. 1998
2002 – Entry to US Market through reseller
2004 – Nimsoft formed with HQ in California
Very rapid adoption in the market
Technological and commercial advantage
Flexible pricing - Subscription or perpetual
Message Bus and APIs
2010
On-Demand option
1000+ customers in 36 countries
~50/50 split between Enterprise and Service
Providers
CA acquisition March 17th 2010
Rationale – new market areas
120+ new customers
150+ new employees
New products for the Nimsoft portfolio
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5. Nimsoft IT Management-as-a-Service
New Target Market
Mid-market Enterprise ITMaaS for Today’s IT
Service Providers Nimsoft Unified Manager
New Offering
Unified IT Management:
Nimsoft Unified Management Portal
Monitoring & Service Mgmt
Nimsoft Watchmouse On-Premise SaaS
Right-sized functionality
Nimsoft Open APIs
Nimsoft Open APIs
Faster time to value Nimsoft Nimsoft
Monitor Service Desk
New Delivery Model
SaaS and on premise
New Business Model Nimsoft Watchmouse
Monthly Recurring Revenue (MRR)
Customer Success
Inside sales focus
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6. Solution Overview
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7. IT Landscape Today
Public and Private Clouds
HP Bladesystem Matrix
vCloud Director
NRE Coalition
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8. The Cloud Effect on IT Systems Management
Traditional systems management is based on complete control of
all components and resources
The physical datacenter embodied this principle of control
The cloud dissipates the datacenter and disseminates control
beyond organizational boundaries
Now the “datacenter” is a heterogeneous mix of disparate
computing environments
Controlling across cloud boundaries is the challenge
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9. Cloud Layers
Application
Private Virtual Data Center
“Abstraction”
Virtualized Infrastructure
“Virtualization”
Physical Infrastructure
and Components
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10. Cloud Layers – Visibility
Application
Private Virtual Data Center
1
“Abstraction”
Virtualized Infrastructure
“Virtualization”
2
Physical Infrastructure
and Components
3
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11. Cloud Types and Visibility
Public Cloud
SaaS and PaaS
IaaS
For the benefit of the consumer 3
For the service provider
themselves
Private Cloud
In the traditional private
datacenter
2 1
Provided by service providers
DataCenter
Full Visibility
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12. Monitoring SaaS / PaaS Services
In depth visibility into the performance,
availability and status of your instances
› SaaS and PaaS
URL and web service response
End user experience – passive & synthetic
Transaction performance counters
# transactions, latency, service time
Analysis & predictive reporting
Subscription status
SLA measurement and reporting
› SaaS - You don’t “own” the application
Specific SaaS application APIs
› PaaS – You do “own” the application
Application instrumentation
Application frameworks generally expose specific
performance metrics
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13. Monitoring IaaS infrastructure (consumer)
Exposed by Cloud APIs: You’ll need more:
› Virtual server instances - Network, › Just as a datacenter:
CPU, Storage details - read/write Detailed Server Monitoring
› Additional global IaaS offering Application – Exchange, SharePoint,
performance AD, Notes, DB, etc.
Server start up times Web Server – IIS, Apache,
Availability of servers / instance WebSphere, WebLogic etc.
types – by location Multi-tier web application views
Usage data End user experience and
transactions
Plus workflow, automation, usage
metering, integration with Service
Desk, CMDB …
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14. Monitoring must behave well in the Cloud
• Zero touch configuration &
deployment of monitoring for
new instances Cloud Hub
• Registration & graceful de- Register
Policy
registration of agents
• Management policies obtained Report
at instantiation time (no stale Server
images) Instance De-register
• Connect to management server
& begin reporting
• Connect securely back to data
centers if they exist
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15. A Model for IaaS Monitoring
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16. A Customer Example of Active Management
Brand name consumer media streaming company
Highly asymmetric workloads and user demands
Heavily utilized datacenters
Capital intensive datacenter costs
Early users of Public IaaS
Shift to Operational Expense
Used monitoring to determine and
control overspill in to the cloud
@nimsoft & @mrivingt © 2009 Nimsoft. All rights reserved.
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17. Monitoring IaaS infrastructure (Service Provider)
Key requirement is to offer self service
monitoring of cloud instances to the consumer
Graduated levels of monitoring service with
appropriate pricing
Monitoring must be driven through provisioning
Multi-tenancy & Scalability are vital
Performance & availability data must be
accessible through CSP Portal
Direct data access or portal to portal integration
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18. Provisioning drives Monitoring
It is all about the APIs Presentation Information
Reporting – Dashboards – Portals and Widgets
Template (e.g. good, better,
best) monitoring policies
deployed at instantiation
Modifiable through specific
API calls
API
Driven entirely through
external automation or Data
provisioning system Datacenter Virtualization End User
Experience
Cloud and Power and Custom
SaaS Facilities
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19. Softlayer as an example
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20. Softlayer as an example
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21. Softlayer as an example
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22. Private Cloud
• Effectively a combination of consumer and service provider IaaS
monitoring requirements
Plus classical datacenter monitoring for internal private cloud
infrastructure
• Need to Support specific branded infrastructure stack solutions e.g. VCE
Vblock
HP Bladesystem Matrix
vCloud Director
NRE Coalition
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23. Vblock Specific Monitoring (as an example)
Discovery and Deployment
Auto-discovery, auto-monitoring, pre-built templates
Operational
Under usage, over-commitment identification
Vblock root cause analysis
Chassis
Monitoring of all aspects of the rack
Compute
Cisco UCS blades and elements
Storage
EMC’s CLARiiON™, Symmetrix™ and Celera
Networking and interconnects
Cisco routers, SAN switches and Nexus™ soft switches
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24. Visualization of the whole stack is key
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25. An example customer of Private Cloud monitoring
Global Investment Bank
Long term user of “other 3” systems
management suite
Moving from physical to virtual to private
cloud
Transformation from 6 weeks to 6 minutes in
terms of server delivery
Needed a more flexible monitoring solution
Key was integration with new configuration
management application
Self Service monitoring is vital to private
cloud
Currently has 25,000 servers under
management and is still growing
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26. Review of cloud types and monitoring requirements
IaaS PaaS SaaS Private
Self service • • • •
Integration with config/provisioning/ etc. • • • •
Zero Touch Monitoring Activation • • • •
Very High Scalability • • • •
Dynamic Registration • • • •
Data Aggregation and Reporting • • • •
Multi-Tenancy • • • Varies
End User Monitoring • • Varies
Synthetic Transactions
Real User Monitoring
URL and Web Service Response Monitoring • • Varies
Application Specific Instrumentation • • Varies
Application dashboards
URL data gathering
App. Specific metrics
SLA reporting for customers • • Varies
Compliance SLA/SLO reporting on business impact • • Varies
Integration with existing Datacenter monitoring •
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27. Thank you
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