This document outlines the key aspects of hospital administration. It discusses how hospital administration has evolved from poor houses to complex medical institutions. An effective hospital administrator must balance internal management with community expectations by maintaining positive relations with staff, patients, and other health organizations. The document then provides details on the administrative setup of Dr. RML Hospital, including the roles and responsibilities of the medical superintendent and other positions. It also describes the important skills, roles, and responsibilities required of a successful modern hospital administrator.

1. HOSPITAL ADMINISTRATION DR.N.C.DAS

2. ADMINISTRATION Administration is a process by which the potentials of men and materials are synthesized and activated for the achievement of defined goal.

3. HOSPITAL ADMINISTRATION 1. Hospital has become a highly scientific and complex medical institution as against the age old concept of a poor house where people left their patients for hope of cure. 2. To keep space with the changing environment and demands of the people, the administrator has to strike a balance between internal management and community expectations maintaining positive relation with the staff and patients on one side and other health related community organization on the other side.

4. ADMINISTRATIVE SET-UP DR. RML HOSPITAL MEDICAL SUPERINTENDENT ADDLMS(1) ADDLMS (4) ADDLMS (2) ADDLMS (3) DD(A) Nursing Services CPWD, BMW Laundry CMO (ACADEMICS) STATE MATTERS AO (1) AO (2) HA-I/ HA-II (SR/ JR/ INTERNS) MED. BOARD CMO I/C OS (HA-I) OS (TECH) HC (VIG) OS (GR-D) OS (NURSING) HC (RR)

5. IDEALS HOSPITAL ADMINISTRATOR

7. Professional par excellence, committed to task.

8. Posses high degree of conceptual skills and creative mind.

9. Ability to direct the sub-ordinates in goal achievement.

10. Poses mental robustness and adequate tactfulness.

11. Have a attitude to change in changing circumstances and time situation.

12. Demonstrate a code of ethics within the organisation.

13. Can withstand the adverse criticism and able to take appropriate measures.

14. Clear and realistic goal setting. And keen in professional growth..

15. MANAGEMENT SKILLS MANAGEMENT LEVELS Higher level Mid level Lower level Conceptual Technical Humane TYPE OF SKILLS Successful administration is based on three basic managerial skills

16. ADMINISTRATIVE SKILLS 1.Managerial skill 2.Marketing skill 3.Business skill 4.Finance & budgeting 1.Leadership skills 2.Inter-personal skill 3.Conflict management skills 4.Negotiating skills 1.Planning & decision making skills 2.Innovative skill 3.Research oriented A modern hospital administrator has to acquire above administrative skills to successfully manage a hospital.

17. ROLE OF HOSPITAL ADMINISTRATOR ROLE TOWARD S PATIENT ROLE TOWARDS COMMUNITY ROLE ROLE TOWARDS ORGANIZATION

18. ROLE TOWARDS PATIENT SAFETY NEEDS CLINICAL NEEDS PHYSICAL NEEDS PATIENT EMOTIONAL NEEDS PATIENT SATISFACTION STAFF ATTITUDE EDUCATIONAL NEEDS

19. COMMUNITY ROLE INTEGRATION WITH OTHER HEALTH CARE INSTITUTIONS (PVT. HOSP. PRACTITIONERS, PUBLIC HEALTH DEPTT.) SUPPORTING COMMUNITY HEALTH NEEDS COMMUNITY SUPPORTING PRIMERY HEALTH CARE COMMUNITY CARE (SURVILLENCE SYSTEM COMMUNITY EDUCATION) OUT REACH SERVICES DR.N.C.DAS

20. ROLE TOWARDS THE ORGANIZATION PATIENT CARE SERVICES MAINTENANCE SERVICES LOGISTICS & SUPPLIES LEGAL & STATULORY RESPONSIBILITY ORGANIZATION ETHICS & CODE OF CONDUCT PUBLIC RELATION HOSPITAL SAFETY MARKETING MANAGEMENT QUALITY MANAGEMENT MANAGEMENT INFORMATION SYSTEM FINANCE & BUDGETTING STAFF MANAGEMENT PLANNING & DECISION MAKING

21. PATIENT CARE DEVELOPING PATIENT CARE SERVICES ORGANIZATION STRUCTURE FUNCTIONAL DIVISIONS INVESTIGATION FACILITIES PATIENT FORMATION OF POLICIES PATIENT SAFETY MEASURES RULES AND REGULATIONS PHYSICAL FACILITIES

22. PERSONAL MANAGEMENT MANPOWER PLANNING SELECTION REWARDS & PROMOTION TRAINING STAFF WAGES & SALARY PERFORMANCE APPRAISAL RECRUITMENT DISCIPLINARY PROCEDURE GRIEVANCE REDRESSAL

23. MATERIAL MANAGEMENT MATERIAL PLANNING QUALITY ASSESMENT SPECIFICATION DISPOSAL OF SCRAP PROCUREMENT MATERIALS INVENTORY CONTROL RECEIPT TRANSPORTATION STORAGE INSPECTION DISTRIBUTION

24. FINANCIAL MANAGEMENT BUDGETTING PLAN NON- PLAN RECURRENT CAPITAL DISTRIBUTION HEADS FINANCE ACCOUNTING REVISED ESTIMATE SURPLUS DEFICIT EXPENDITURE

25. HOSPITAL INFORMATION SYSTEM OPERATIONAL PLANNING & BUDGETTING MEDICAL RECORDS BILLING & PAYMENT HOSPITAL INFORMATION SYSTEM CONTROL FUNCTIONS PATIENT FEED BACK SYSTEM INVENTORY MANAGEMENT TWO WAY COMMUNICATION

26. LEGAL AND STATUTORY RESPONSIBILITY CONSTITUTIONAL ROLE (ETHICS) IPC M.L.CASES MCI ACT LEGISLATIONS C.P.A BMW NOTIFICATION OF (DISEASE BIRTH & DEATH) RTI PNDT ACT MTP ACT TRANSPLANTATION ACT

27. MEDICAL AUDIT ADVERSE REACTIONS DEATHS ACCIDENTS AUDIT OPERATIONS SAFETY COMPROMISE MANAGEMENT LAPSES

28. MARKET RESPONSIBILITY ADVERTISEMENT PRODUCTS CONCESSIONS INCENTIVES MARKETING BILLING PAYMENT MODE PROMOTION PRICE PLACE

29. ETHICS AND CODE OF CONDUCT FOR RELATIVES VISITORS FOR STAFF FOR PATIENTS CODE OF CONDUCT FOR RESEARCH ISSUES PERSONAL PROTECTION DRUG TRIALS

30. hospiad Hospital Administration Made Easy THANK YOU http//hospiad.blogspot.com An effort solely to help students and aspirants in their attempt to become a successful Hospital Administrator. DR. N. C. DAS