High impact presentation a short course

SPEAK
WITH
IMPACT
PROGRAM
Kamarulzaman Darus, PJNKamarulzaman Darus, PJN
Director of ManufacturingDirector of Manufacturing
A Course for
Executives
7 - 38 - 55 VERBA
L

INTRODUCTION
Director of ManufacturingDirector of Manufacturing 7 - 38 - 55 VERBA
L

INTRODUCTION
3 ©
DKD
Director of ManufacturingDirector of Manufacturing

4 ©
DKDWhat makes the Individual Stand Out!
INTRODUCTION

5 ©
DKDThis is not what we want!
INTRODUCTION

6 ©
DKDThis is not what we want!
INTRODUCTION

7 ©
DKD
HIGH IMPACT PRESENTATION
Why is Presentation Important and Necessary?
INTRODUCTION

8 ©
DKDWhy is Presentation Important and Necessary?
INTRODUCTION

9 ©
INTRODUCTION

10 ©
INTRODUCTION

11 ©
DKD
INTRODUCTION
How to Ensure Presentation is Effective?

12 ©
DKDHow to Ensure Presentation is Effective?
INTRODUCTION

13 ©
DKDHow to Ensure Presentation is Effective?
INTRODUCTION

14 ©
DKDWhat to look out for?
INTRODUCTION

15 ©
DKDBefore Presenting …
INTRODUCTION

HIGH IMPACT
PRESENTATION
L

18 Subtle Difference between Public Speaking & PresentationSubtle Difference between Public Speaking & Presentation
PUBLIC SPEAKING vs. PRESENTATION
Public Speaking
• A speech addressed to a group
of five or more
• Structured & deliberate manner
• To inform, influence or
entertain i.e.:
• Motivational speaking,
• Leadership / Personal
development
• Business / Customer service,
• Mass communication, etc.
• No visual aids
Presentation
• The practice of showing and
explaining the content of a topic
to an audience or learner.
• Structured & deliberate manner
• With visual aids and props:
• Flip charts
• PowerPoint
• Posters
• Products
• Video Clips etc.
©
DKD

19
“I have a Dream …”
6 Main Reasons Why We Speak to an Audience6 Main Reasons Why We Speak to an Audience
QUESTIONS IN THE AUDIENCE MIND
KNOWING YOUR
AUDIENCE’S
EXPECTATIONS HELP IN
PREPARING YOUR
SPEECH /
PRESENTATION
 Why must I attend this presentation?Why must I attend this presentation?
 What do I get / gain?What do I get / gain?
 Is it related to me?Is it related to me?
 Is it going to be boring / interesting?Is it going to be boring / interesting?
 Is it relevant?Is it relevant?
 Is the speaker good?Is the speaker good?
 Am I going to have fun?Am I going to have fun?
 Is it worth listening?Is it worth listening?
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DKD

20
To INFORM/ANNOUNCE
• Teaching, imparting knowledge
• Communicating updates,
progress or status
To SELL
• Peddle a Product or
Service
To MOTIVATE / INSPIRE
• Convey stimulating and
instigating message
To ENTERTAIN
• Sharing of Experiences
To LEAD
• Guiding, directing ,
command and control
To CONVINCE
• Persuade, prove,
establish and satisfy
Never, Never, Never,
Never, Give Up!
“I have a Dream …”iPad – I want one!
“One small step for
Man,
One Giant step for
Mankind!”
6 Main Reasons Why We Speak to an Audience6 Main Reasons Why We Speak to an Audience
WHY SPEAK TO AN AUDIENCE?
“Here’s ………..
Johnny!”
Vision
2020
©
DKD

21
THE COMMON MISTAKES
10 Common mistakes in delivering a Speech or Presentation10 Common mistakes in delivering a Speech or Presentation
1
LACK
OF
PREPARATION
2
LACK
OF
STRUCTURE
3
LACK
OF
DESIRE TO
SHARE
4
LACK
OF
CREDIBILITY
5
LACK
OF
CONFIDENCE
• Nervous
• Not in control
• Waste time
• Create
confusion
• Unorganized
manner
• Preview – Tell -
Review
• Boring
• Non-cognitive
• No excitement
• First-hand
experience
• Proven success
• “Earn the
Right!”
• Research
• Practice
• Strong Self-
Belief
• Skills
6
LACK
OF
CONNECTION
WITH
AUDIENCE
7
LACK
OF
EYE CONTACT
8
LACK
OF
TIME
MANAGEMENT
9
LACK
OF
APPROPRIATE
PACING
10
LACK
OF
INTEREST
• Interaction
• Focus
• Look at the
audience
• Pay attention to
them
• On time, don’t
drag
• Don’t bore the
audience
• Appropriate
gestures
• Correct
emphasis
• Proper timing
• Practice …
practice …
practice
• Show your
passion
©
DKD

PERSPECTIVE
ON
PRESENTATION
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23 4 Basic Responsibilities of a Speaker4 Basic Responsibilities of a Speaker
1
PREPARE
2
STAND UP
3
SPEAK UP
4
SHUT UP
• Research
• Decides how to
deliver:
• Time
• Material
• Methodology
• Visual Aids
• Props
• Walk on stage and
face the audience
• Be confident and
full of desire
• Show time!
• Express your
thoughts and what
is in your heart!
• Be passionate
• Use these aids
(Time, Material,
Visuals and
Props) properly.
• Ensure you use
only the allocated
time
• Do not wander
• Don’t deprive
other speakers of
their opportunity!
PERSPECTIVE ON PRESENTATION
©
DKD

24 A PASSION TO SHAREA PASSION TO SHARE
PREPARING YOURSELF AS A SPEAKER
DEVELOP AN INTEREST TO SHARE YOUR AREADEVELOP AN INTEREST TO SHARE YOUR AREA
OF EXPERTISE OR AUTHORITYOF EXPERTISE OR AUTHORITY
AnAn authority or expertiseauthority or expertise is someoneis someone widely recognizedwidely recognized asas
aa reliable sourcereliable source ofof technique or skilltechnique or skill a specifica specific well-distinguishedwell-distinguished
domaindomain..
AnAn authority or expertauthority or expert, more generally, is a person with, more generally, is a person with
extensive knowledgeextensive knowledge or abilityor ability based onbased on researchresearch,, experienceexperience, or, or
occupationoccupation and in aand in a particular area of studyparticular area of study..
AA singersinger can talk aboutcan talk about singingsinging, an, an engineerengineer cancan
talk abouttalk about engineeringengineering, a, a salesmansalesman can talk aboutcan talk about
sellingselling etc.etc.
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DKD

25 ““WALK THE TALK” & REMAIN IN CONTROLWALK THE TALK” & REMAIN IN CONTROL
VALUES OF A GREAT SPEAKER
INTEGRITYINTEGRITY
Consistency of actions, values, methods, measures, principles, expectations
and outcomes.
Integrity is regarded as the quality of having an intuitive sense
of honesty and truthfulness in regard to the motivations for one's actions
PROFESSIONALISMPROFESSIONALISM
Ability to deal with professional situations without emotion, and base
business-related interactions on intellect, industry, and experience.
Maintain focus, with a sense of urgency, and accept responsibility on a path
toward a specific goal.
In the process, you maintain respect for your superiors, peers, and subordinates
as well as respect them as human beings.
©
DKD

26 10 SECRETS OF BEING A GREAT SPEAKER10 SECRETS OF BEING A GREAT SPEAKER
SECRETS OF BEING A GREAT SPEAKER
SECRET # 1
Treat Everyone
in the Audience
as Important
SECRET # 2
Dress
Consistently
SECRET # 3
Be Punctual
SECRET # 4
Get Paid for
Speaking
SECRET # 5
Train to be a
Professional
• Pay equal
attention to
each every one.
• Make them
interested!
• Your attire
should reflect
your speech.
• Dress
appropriately.
• It is expected
that the speaker
to be early.
• Being punctual
is always a
good thing!
• No reason to
speak for free.
• Give more value
in return!
• Practice via OJT
or engagements
• Be flexible and
be prepared for
any
eventualities!
SECRET # 6
Rest well one
day before
speaking
SECRET # 7
Familiarize
yourself with
your Notes
SECRET # 8
Over prepare
but deliver just
enough
SECRET # 9
Continuous
learning
SECRET # 10
Reward yourself
after a job well
done
• Need a lot of
energy and
focus.
• The mind must
be alert!
• Assimilate the
speech
internally.
• Ensure the
notes reflect the
speech.
• Prepare more
than required.
• Deliver with
clarity,
conviction and
power!
• “The day you stop
learning, is the day
you should stop
training”
• Kaizen …
improvise!
• Reward so you
look forward for
the next
presentation!
©
DKD

PREPARATION
BEFORE
A
PRESENTATION
L

28 A TYPICAL CHECKLIST …A TYPICAL CHECKLIST …
THE PREPARATION BEFORE A PRESENTATION
AnAn excellent presentationexcellent presentation requires a lot ofrequires a lot of hardhard
workwork!!
CHECKLISTCHECKLIST
1.1.What is theWhat is the TopicTopic??
2.2.What is theWhat is the PurposePurpose of the Presentation?of the Presentation?
3.3.What does the Client want toWhat does the Client want to AchieveAchieve??
4.4.WhenWhen will You be Speaking?will You be Speaking?
5.5.How muchHow much TimeTime are You Given to Speak?are You Given to Speak?
6.6.Who is YourWho is Your AudienceAudience? Who else will be? Who else will be
Attending?Attending?
7.7.Where is theWhere is the LocationLocation??
8.8.What is the bestWhat is the best MethodologyMethodology to Deliverto Deliver
Your Presentation?Your Presentation?
9.9.WhatWhat ResearchResearch do You Need to Do?do You Need to Do?
RESEARCHRESEARCH
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DKD

29 CHECKLIST #1 …CHECKLIST #1 …
WHAT IS THE TOPIC?
TOPICTOPIC
•Must be somethingMust be something close to your heartclose to your heart..
•You must beYou must be passionatepassionate about it!about it!
•Something thatSomething that you believed inyou believed in!!
•You must have theYou must have the expertiseexpertise,, experienceexperience andand
knowledgeknowledge about it.about it.
•You haveYou have strong intereststrong interest and have beenand have been
involvedinvolved in it.in it.
Example:Example:
If you are an Engineer and have been workingIf you are an Engineer and have been working
as one for 20 years, you will be well-versed about the topicas one for 20 years, you will be well-versed about the topic
of engineering because, first you are a practitioner andof engineering because, first you are a practitioner and
second You are The Speaker!second You are The Speaker!
©
DKD

WHAT IS THE PURPOSE OF THE PRESENTATION?
PURPOSEPURPOSE
•The purposeThe purpose must be clearmust be clear..
•Are You going toAre You going to informinform,, sellsell,, inspireinspire,
entertainentertain?
•This will determine YourThis will determine Your StructureStructure, Your, Your
StoriesStories, Your, Your MethodologyMethodology of Your Speech orof Your Speech or
Presentation.Presentation.
Notes:Notes:
If you are selling and idea or service, youIf you are selling and idea or service, you
provide success testimonials, proven strategies, andprovide success testimonials, proven strategies, and
happy clients! You can show pictures of people who havehappy clients! You can show pictures of people who have
used your idea/service.used your idea/service.
©
DKD

WHAT DOES THE CLIENT WANT?
CLIENT NEEDSCLIENT NEEDS
•The purposeThe purpose must be clearmust be clear..
•Are You going toAre You going to informinform,, sellsell,, inspireinspire,
entertainentertain?
•This will determine YourThis will determine Your StructureStructure, Your, Your
StoriesStories, Your, Your MethodologyMethodology of Your Speech orof Your Speech or
Presentation.Presentation.
Notes:Notes:
If you are selling and idea or service, youIf you are selling and idea or service, you
provide success testimonials, proven strategies, andprovide success testimonials, proven strategies, and
happy clients! You can show pictures of people who havehappy clients! You can show pictures of people who have
used your idea/service.used your idea/service.
©
DKD

WHEN WILL YOU BE SPEAKING?
WHEN?WHEN?
•Then You will know how muchThen You will know how much TimeTime YouYou
have tohave to PreparePrepare..
•How muchHow much time to investtime to invest – research, draft,– research, draft,
review, finalize, practice, refine, practicereview, finalize, practice, refine, practice
again …again …
Notes:Notes:
If your speech or presentation is relatively shortIf your speech or presentation is relatively short
and the audience is small, you may invest relativelyand the audience is small, you may invest relatively
shorter time compared to a bigger audience and a longershorter time compared to a bigger audience and a longer
presentation time.presentation time.
©
DKD

HOW MUCH TIME ARE YOU GIVEN TO SPEAK?
HOW MUCH TIME?HOW MUCH TIME?
•TheThe ShorterShorter Your Speech Time is, theYour Speech Time is, the MoreMore
You Need to Prepare.You Need to Prepare.
•TheThe LongerLonger Your Speech Time, theYour Speech Time, the EasierEasier
Your Preparation is.Your Preparation is.
Notes:Notes:
A five to ten minutes speech – needs a lot moreA five to ten minutes speech – needs a lot more
time to perfect it and require hundreds of times fortime to perfect it and require hundreds of times for
rehearsal.rehearsal.
©
DKD

WHO ARE YOUR AUDIENCE? WHO ELSE WILL BE
ATTENDING?
AUDIENCEAUDIENCE
•YourYour AudienceAudience willwill DetermineDetermine Your Style,Your Style,
Examples, Methodology and OverallExamples, Methodology and Overall
PresentationPresentation
•ComposeCompose your speech / presentationyour speech / presentation
according to Youraccording to Your ListenersListeners::
• Adult or Young
• Layman or Corporate
• General or Technical
Notes:Notes:
Must stay composed and connected with theMust stay composed and connected with the
audience, whoever they are.audience, whoever they are. An enthralled audience!An enthralled audience!
©
DKD

WHERE IS THE LOCATION?
LOCATIONLOCATION
•The locationThe location determines your approachdetermines your approach
•It also requires you toIt also requires you to prepare well inprepare well in
advanceadvance::
• Audio Visual Equipment
• Presentation / Seating Arrangement
• Fall-back plan
Notes:Notes:
It is better to be over prepared than underIt is better to be over prepared than under
prepared.prepared.
A big hall!A big hall!
A meeting roomA meeting room
©
DKD

WHAT IS THE BEST METHODOLOGY TO DELIVER A
PRESENTATION?
METHODOLOGYMETHODOLOGY
•The best methodology is one that can helpThe best methodology is one that can help
youyou show your audience what you meanshow your audience what you mean!!
• Laptop & Projector
• Flip chart
• Personal touch /involvement
• Music
Notes:Notes:
Each methodology is dependent on what youEach methodology is dependent on what you
want your audience to believe, remember and experience.want your audience to believe, remember and experience.
A typical presentationA typical presentation
methodologymethodology
©
DKD

WHAT KIND OF RESEARCH DO YOU NEED TO DO?
RESEARCHRESEARCH
•Kind and depth depends on theKind and depth depends on the topictopic, your, your
audienceaudience, your personal, your personal knowledgeknowledge,,
experienceexperience andand expertiseexpertise!!
• Internet
• Newspaper cuttings
• Quotations
• Statistics
• Testimonials
• Etc.
Notes:Notes:
Anything related to support your points in yourAnything related to support your points in your
speech.speech.
©
DKD

DESIGNING
YOUR
SPEECH
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39 OPEN YOUR SPEECH POWERFULLY!OPEN YOUR SPEECH POWERFULLY!
DESIGNING YOUR SPEECH
OPENING THE SPEECH
•Open Your Speech Powerfully!Open Your Speech Powerfully!
• The most important moment – getting attention,
building credibility and rapport, entice and hook the
audience – all within 60 seconds to 2 minutes.
1. Outline an incident
2. Ask for a show of hands
3. Ask a thought provoking question
4. Make and entrance
5. Create humor
6. Show a video clip
7. Make a statement
8. Use famous quotations
““People come in withPeople come in with
closed minds and beforeclosed minds and before
you can pour in anyyou can pour in any
information, you mustinformation, you must
open their minds as wideopen their minds as wide
as you can and get themas you can and get them
hungry and deliverhungry and deliver
everything you can offer.”everything you can offer.”
©
DKD

40 OPEN YOUR SPEECH POWERFULLY!OPEN YOUR SPEECH POWERFULLY!
OPENING THE SPEECH
• Did the opening create a safe and positive environment?
• Did it motivate the participants to want to listen?
• Did the opening answers some of the questions that the participants have in mind?
Is what I say or do to excite the audience
©
DKD

41 END YOUR SPEECH WITH IMPACT!END YOUR SPEECH WITH IMPACT!
ENDING THE SPEECH
•End Your Speech with Impact!End Your Speech with Impact!
• Closing is important – either create and impact on
the audience OR just another boring talk!. Tell
them something powerful enough to REMEMBER
and ACT or DO SOMETHING!
1. End like a movie
2. Use emotions
3. The Power of the Visual
4. A surprise gift …
5. With a song to create a feeling of
achievement
6. A commitment to make a change or action
““People expect to havePeople expect to have
an impact at the end ofan impact at the end of
the speech … ”the speech … ”
©
DKD

42 THE SPEECH STRUCTURETHE SPEECH STRUCTURE
STRUCTURE
•The Speech Structure
• STRUCTURE 1:
1. P: POINT
2. R: REASON
3. E: EXAMPLES
4. P: POINT
• STRUCTURE 2 (UNIVERSAL):
1. PROBLEM or OPPORTUNITY
2. CONSEQUENCES
3. PROPOSED SOLUTION
4. UNIQUENESS
5. ADVANTAGES
6. FACTS & FIGURES
TESTIMONIALS
7. SUMMARY
8. ACTION
““A Good Speaker designsA Good Speaker designs
his own speech because ithis own speech because it
must come from him!must come from him!
Only then will it beOnly then will it be
powerful and effective.”powerful and effective.”
©
DKD

STRUCTURE
P.R.E.P.P.R.E.P.
©
DKD

STRUCTURE
8 POINT STRUCTURE8 POINT STRUCTURE
©
DKD

DELIVERY
SKILLS
L

46 THE DELIVERY SKILLSTHE DELIVERY SKILLS
SKILLS ESSENTIAL FOR GOOD PRESENTATIONS
FACIAL EXPRESSIONS & EMOTIONS
•Facial Expressions and Emotions:Facial Expressions and Emotions:
• Angry – AngerAngry – Anger
• Sad – SadnessSad – Sadness
• Cheerful – JoyCheerful – Joy
• Happy – HappinessHappy – Happiness
• Shocking – ShockShocking – Shock
• Surprised – SurpriseSurprised – Surprise
• Confident – ConfidenceConfident – Confidence
• Terrified – TerrorTerrified – Terror
• Horrified – HorrorHorrified – Horror
• Calm – CalmnessCalm – Calmness
• Nervous – NervousnessNervous – Nervousness
• Fearful – FearFearful – Fear
• Panicky – PanicPanicky – Panic
• Humorous - HumorHumorous - Humor
Tell a Story through appropriate FacialTell a Story through appropriate Facial
Expressions and Emotions.Expressions and Emotions.
©
DKD

HAND GESTURES
•A World of Difference between SomeoneA World of Difference between Someone
Who uses Hand Gestures and Someone whoWho uses Hand Gestures and Someone who
just speaks!just speaks!
Use appropriate Hand Gestures to EmphasizeUse appropriate Hand Gestures to Emphasize
a point in Your Story.a point in Your Story.
©
DKD

BODY POSTURE
•A Great Trainer or Speaker must understandA Great Trainer or Speaker must understand
that the whole body “speaks”.that the whole body “speaks”.
•A Trainer or Speaker should convey oneA Trainer or Speaker should convey one
message at a time where all body posture,message at a time where all body posture,
facial expression, voice and body languagefacial expression, voice and body language
are consistent and congruent.are consistent and congruent.
• Basic rule is to “Stand Straight” and “Not to Lean”Basic rule is to “Stand Straight” and “Not to Lean”
on any object.on any object.
Body Posture plays an important role .Body Posture plays an important role .
©
DKD

EYE CONTACT
•Eye contact means Connection to YourEye contact means Connection to Your
Audience!Audience!
•Eye Contact is when you look at someoneEye Contact is when you look at someone
and do the followings:and do the followings:
• Find Someone to Look at
• Speak to Him for a Few Seconds
• Then let Him off Your Sight and fins a New Target
•Keep on doing this and Sweep Across theKeep on doing this and Sweep Across the
Room with Your Eyes.Room with Your Eyes.
The greatest asset of a Speaker.The greatest asset of a Speaker.
©
DKD

VOICE VARIETY
•Make maximum use of your Voice:Make maximum use of your Voice:
• Tone – High or Low
• Enthusiasm - Passion
• Volume – Audible, Loudness
• Pitch - High or Low
• Vocal Variety – Sad. Happy etc.
• Diction - Pronunciation
• Clarity - Audible
Your Voice is a Vital part of Speaking.Your Voice is a Vital part of Speaking.
©
DKD

POSITIONING & MOVEMENT
•You move because:You move because:
• To be closer to your audience
• To ask someone a question
• To make a point
•Positioning with reference to the Audience:Positioning with reference to the Audience:
• Where everyone can see you
• Spend most of the time speaking
• The Prescribed Place
Don’t move a lot. Move with a Purpose.Don’t move a lot. Move with a Purpose.
Position Yourself to have Centre of ControlPosition Yourself to have Centre of Control
STEVE JOBSSTEVE JOBS
BILL GATESBILL GATES
©
DKD

DEVELOPING
THE ULTIMATE
CONFIDENCE
AND
MANAGING
YOUR FEAR
L

53 DEVELOPING CONFIDENCE & MANAGING FEARDEVELOPING CONFIDENCE & MANAGING FEAR
MANAGING FEAR
OVERCOMING STAGE FRIGHT
©
DKD
TIP # 1
VISUALIZATION
TIP # 2
BE YOURSELF!
TIP # 3
POSITIVE AFFIRMATION
TIP # 4
SHOW OFF YOUR
STRENGTH!
TIP # 5
TRAIN WITH A COACH
• Actually You are
Competing with Yourself!
• Think of the Best
Outcome.
• Be a Winner in Your
Mind!
• People come to listen to
You! – Your Style, Your
Way, Your Story, Your
Message.
• Speak from Your Heart!
• Think Positively!
• Focus on Your Inner
Strengths
• Don’t become Your Own
Victim!
• Use props!
• Sing, Read Poem …
• Use Your Best Strength!
• Actually Speak and Get
the Right Feedback!
• Get the Right Coach.
TIP # 6
RIGHT POSTURE &
BREATHING
• Stand Straight!
• Good Posture and Attire.
• Breath Slowly and
Deeply.

MANAGING FEAR
OVERCOMING STAGE FRIGHT
©
DKD
TIP # 7
BE WELL REHEARSED
TIP # 8
LOOK AT YOUR
AUDIENCE
TIP # 9
PREPARE
ALTERNATIVE
TIP # 10
HUMANIZE YOURSELF
TIP # 11
THE FIRST LINE MAGIC
• Prepare … prepare …
prepare
• Rehearse … rehearse …
rehearse
• Be familiar with Your
Speech
• Speak With Your
Audience
• Look Them in the Eyes!
• People Loose Attention
when they have no eye
contact.
• Be prepared with more
than one method of
presentation –
PowerPoint, OHP Slides,
Flip Charts etc.
• Position Yourself as the
Expert and also as a
Human Being
• Allow the audience to
accept you for who you
are!
• You can come down the
stage and speak to the
first line audience.
• They are the nicest,
happiest and most
supportive!
TIP # 12
THE POWER OF
APPEARANCE
• Dress well … dress your
best!
• Be comfortable.

MANAGING FEAR
DEVELOPING CONFIDENCE
©
DKD
PreparePrepare youryour
PresentationPresentation
Realize thatRealize that
audience wantaudience want
you to Do Wellyou to Do Well
Realize thatRealize that
everyoneeveryone
Experience theExperience the
SameSame
Focus on yourFocus on your
GeneralGeneral
PurposePurpose
Focus onFocus on youryour
AudienceAudience
Reduce theReduce the
Stress andStress and
TensionTension
Envision yourEnvision your
PhysicalPhysical
MovementMovement
GestureGesture freelyfreely
Memorize yourMemorize your
IntroductionIntroduction
and Openingand Opening

COLOR YOUR
PRESENTATION
L

57 COLOR YOUR PRESENTATIONCOLOR YOUR PRESENTATION
EXCITE YOUR PRESENTATION
VARIETY OF SPICES & CONDIMENTS
©
DKD
Analogies
Visuals
Movements
GamesGames
DemonstrationsDemonstrations
QuestionsQuestions
HumorHumor
Props
Magic ShowMagic Show
CommendationsCommendations
Audience’sAudience’s
InvolvementInvolvement
DramaDrama
Sing
A
Song
Video Clips /Video Clips /
Short MoviesShort Movies
•They will listen when you open up theirThey will listen when you open up their
minds!minds!
• Who is this person here?
• What is His Credibility?
• What can He Share with Me?
• Will he be interesting?
• Is he a Good Speaker?
• What’s in it for me?
• What kind of content will he present?
The Audience has a Closed-Mind in theThe Audience has a Closed-Mind in the
Beginning!Beginning!

SPEAKING
WITH
AN
IMPACT
L

59 SPEAK WITH AN IMPACT!SPEAK WITH AN IMPACT!
IMPACT
WHAT IS AN IMPACT?
©
DKD
•To Speak with Impact, the 5To Speak with Impact, the 5
(Five) Factors must be(Five) Factors must be
Combined!Combined!
1. BE SINCERE TO HELP
2. BE MASTER OF YOUR OWN
TOPIC (“EARN THE RIGHT”)
3. PRESENT EXCEPTIONALLY
WELL
4. START AND END
POWERFULLY
5. GOOD INTERACTION SKILLS
WITH PARTICIPANTS
The Lasting Impression that theThe Lasting Impression that the
Speaker Leaves Behind!Speaker Leaves Behind!
““QUOTES”QUOTES”
““INSPIRING”INSPIRING”
““EXPERT”EXPERT”
““SINCERE”SINCERE”
““SELFLESS”SELFLESS”
““LARGERLARGER
THANTHAN
LIFE”LIFE”
““MAVERICK”MAVERICK”

1.1.CONVICTION –CONVICTION – belief, whole-belief, whole-
heartednessheartedness
2.2.INTENTION TO SHARE –INTENTION TO SHARE –
excited and passionateexcited and passionate
3.3.GOOD USE OF VOICE –GOOD USE OF VOICE –
dramatic impactdramatic impact
4.4.ALERTNESS –ALERTNESS – fresh and feelfresh and feel
goodgood
5.5.EXCELLENT HEALTHCAREEXCELLENT HEALTHCARE ––
stamina and endurancestamina and endurance
6.6.COMFORTABLE SHOES –COMFORTABLE SHOES –
preserve energypreserve energy
Producing an Energy PackedProducing an Energy Packed
Presentation would require thePresentation would require the
followings!followings!
At 60+ !At 60+ !
IMPACT
WHAT IS AN IMPACT?
60 SPEAK WITH AN IMPACT!SPEAK WITH AN IMPACT! ©
DKD

9
SECRETS
OF
HANDLING
QUESTIONS
L

R –R – RecognizeRecognize the Personthe Person
R –R – RepeatRepeat the Questionthe Question
R –R – RewardReward with Complimentwith Compliment
R –R – RespondRespond to the Questionto the Question
True test of credibility is duringTrue test of credibility is during
the Question & Answerthe Question & Answer
session!session!
SECRETS TO HANDLING QUESTIONS
THE 4R FACTOR
62 HANDLING QUESTIONSHANDLING QUESTIONS ©
DKD

Involving the Audience toInvolving the Audience to
answering the difficultanswering the difficult
question that you are notquestion that you are not
sure the answer to it!sure the answer to it!
You must determine:You must determine:
1.1. What type of questions to answer.What type of questions to answer.
2.2. Duration of the Q&A session.Duration of the Q&A session.
3.3. When you will accept the question.When you will accept the question.
4.4. What nature of question.What nature of question.
5.5. The number of questions.The number of questions.
6.6. The kinds of questions to beThe kinds of questions to be
answered.answered.
7.7. Answering in Private or Public.Answering in Private or Public.
Whatever the intention is, YouWhatever the intention is, You
must always be In Control!must always be In Control!
SECRETS TO HANDLING QUESTIONS
HANDLING DIFFICULT QUESTIONS
63 HANDLING QUESTIONSHANDLING QUESTIONS ©
DKD

END
L

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