Conference Call Etiquette
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The document outlines etiquette and expectations for conference call administrators and participants. It states that administrators should arrive early, manage the call, provide materials, announce recordings, review agendas, and take notes. During calls, administrators should keep discussions on track and record action items. At the end, they should summarize and send materials. Participants should arrive early, identify themselves, mute phones when not speaking, and notify administrators of late arrivals or early departures. The goal is to keep calls organized and polite.
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The document outlines best practices for conference call etiquette. It discusses the purpose of conference calls, which is to overcome geographical barriers and discuss issues involving multiple parties. The key rules of conference call etiquette include having a clear leader, distributing an agenda in advance, speaking one at a time without interruptions, muting phones when not speaking, and ending on time by summarizing action items. Recommended behaviors include speaking clearly, introducing oneself, focusing on the agenda, and using a landline or headset in a quiet location.
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The document provides guidance for moderating educational sessions at a NATCO conference. Key responsibilities of moderators include:
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- Introducing speakers and keeping sessions on schedule using provided time cards.
- Contacting speakers in advance to confirm logistics and being available to assist with any technical issues.
- Welcoming audience questions and thanking speakers at the conclusion of sessions.
- Completing evaluation forms and sending thank you notes to speakers.
Session 5
This document provides information about meetings, including their structure, roles, and documentation. It discusses the typical components of a meeting, such as the opening, agenda items, discussion, summary, and close. Key roles like the chairperson and secretary are defined. The structure of meetings is outlined as moving between agenda items, discussions, summaries. Notices, agendas, and minutes are meeting documents explained in terms of their purpose, function, authorship, and use within the meeting process. Activities are included to practice meeting skills like chairing and documenting meetings.
CETS 2011, Sarah Remijan, slides for Webinars Made Easy
The document provides guidance for planning and running a successful webinar. It outlines key steps to take months, weeks, and days before a webinar including reserving a room, drafting content, inviting attendees, and conducting rehearsals. It emphasizes the importance of testing equipment and software in advance. During the webinar, it recommends speaking clearly and staying calm to deal with any technical issues. Follow-up steps include sending a survey, posting the recording, and debriefing with the speakers. Common pitfalls to avoid are assuming technical aspects will go smoothly and not rehearsing thoroughly.
Online Discussion Protocols - Directive for participants of discussion
This presentation sets basic guidelines on prerequisites for online discussions and sets the protocol.
Effective Meeting Management
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Effective Meeting Skills.pptx4 st.pptx
The document provides guidance on planning and conducting effective meetings. It outlines important elements like determining the purpose of the meeting, inviting necessary attendees, preparing an agenda, designating meeting leaders, keeping to a schedule, taking minutes, and following up after the meeting. Key aspects include identifying the outcomes sought, limiting the agenda to a reasonable number of topics, assigning roles like facilitator and timekeeper, distributing materials in advance, and soliciting feedback to evaluate and improve future meetings.
Meeting
Meetings involve two or more people coming together to discuss a predetermined topic, often in a formal setting. There are different types of meetings that can be held for various purposes like status updates, work discussions, staff meetings, and more. It is important to plan meetings effectively by developing agendas, sequencing discussion points, and assigning responsibilities. Meetings should be conducted efficiently by following the agenda, encouraging participation, summarizing discussions, and documenting decisions and action items in meeting minutes. Poor preparation, lack of focus, and disrespectful behaviors can make meetings wasteful and unproductive.
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Conference Call Etiquette
- 1. Conference Call Etiquette Rules & Expectations for Conference Call Administrators & Participants
- 2. Introduction Conference calls are part of every business persons’ daily experience. However, not everyone clearly understands the rules and the expectations of those participating in a conference call. This will define and clarify those rules and expectations, for the conference call administrator as well as the participants.
- 3. Conference Call Administrator Before the Conference Call Arrive prior to the beginning of the call Direct and manage the call Provide clear directions to participants Distribute any required materials
- 4. Conference Call Administrator At the Beginning of the Conference Call Announce the call is being recorded Start on time Facilitate introductions if necessary Review the agenda Remind participants of the rules of the call
- 5. Conference Call Administrator During the Conference Call Keep the discussion on track Ensure attendees are participating Keep track of topics to be discussed later Record all action items and due dates
- 6. Conference Call Administrator At the End of the Conference Call End the call on time Summarize the call Thank everyone for attending/participating Inform participants you will provide them with the link to the recording, notes, action items, etc.
- 7. Conference Call Administrator After the Conference Call Prepare the call summary Send summary, recording link to all invitees (not just those who attended)
- 8. Conference Call Participants Be ready to join the call 5-10 minutes early Be on time joining the call Notify the administrator if you will be late, have to leave early, or will not be able to give your presentation Identify yourself when you speak Participate in the call Be polite, don’t interrupt Take notes Mute your phone when not speaking
- 9. Summary Administrator: Set the agenda Manage the call Record the call and take notes Keep the call on track Summarize at the end Participants: Be on time, be polite, be attentive and participate If you must leave early or will be late, notify the administrator in advance Try to avoid disrupting the call as much as possible when you leave early or join late
- 10. Questions?
- 11. © Richard Hatheway – 2014 Email: r_hatheway@juno.com LinkedIn: www.linkedin.com/in/richardhatheway Twitter: www.twitter.com/rhatheway SlideShare: www.slideshare.net/RichardHatheway