1. KELLY ANN GRAYSON
1119 Jefferson Ave ♦ Woodlyn, PA 19094 ♦ 484-432-7608 ♦ kellyg19018@yahoo.com
PROFESSIONAL SUMMARY: Conscientious, motivated and solutions-focused Professional with extensive
experience in all aspects of Collections, Accounting and Customer Service:
• Excellent mathematical, analytical, and interpersonal skills
• Adept in customer relations with ability to resolve complex issues and reduce bad debt losses; with an eye to
reducing the DSO
• Self-starter with strong attention to detail, accuracy and comprehensive follow-through
• Typing speed: 50 wpm
KEY SKILLS:
Customer Relations
Vendor/Supplier Negotiations
Collections -Daily phone
outreaches 25-40; Daily Email
outreaches 30-40
Accounts Payable/Receivable
Statement Reconciliation
Invoicing Errors
Cash and Credit
Revenue and Expenses
Payroll
PayPal Financial Reconciliation
General Ledger
Customer Service
Bookkeeper
TECHNOLOGY:
MS Word, Access, Excel, Ambit Accounting Software, Oracle Accounting Software; Citrix; E-Automate; Intuit
Eclipse ERP Software; ERP Payables Software; QuickBooks Pro 2014; Lotus 123; SharePoint; ADP; POS Ticket
Network; Kronos Workforce Timekeeper; PeopleSoft Applications; Beacon Leasing Software (Oracle); AS400
Production; E-Client Imaging Contract Software; PNC PINACLE Lockbox; Western Union Phone Pay Software.
CAREER HISTORY:
Wesco Aircraft West Chester, PA 1/2016-Present
AR/Collections Specialist
• Manage domestic accounts receivable accounts
• Conduct basic credit research for supervisor’s review
• Assisting and contacting customers regarding payment status.
• Responsible for reviewing and responding promptly to daily requests and inquiries, prioritizing and organizing
work to ensure all time-sensitive matters are addressed and completed with urgency
• Refer account discrepancies and the need to clear accounts of small outstanding invoice amounts to the
department Supervisor for assistance with reconciliations, manual offsets or processing refund check requests
• Proactively monitor customer buying trends and bring significant changes to the supervisor’s attention, to
avoid delays in order processing, while maintaining low credit risk; utilizing JD Edwards; Tcmis; Adobe;
Extensive Excel utilization
Sunoco, Inc., Phila., PA 5/18/2015-7/10/2015
Accounting Assistant (Contract Position)
• Responsibilities included processing pipline, barge and truck activity
• Responsible for accurate processing of and payment of vendor invoices as well as daily and monthly terminal
reconciliations.
• Responsibilities also included addressing and resolving issues regarding inventory accounting
• Provided support to operations, general accounting and other related departments as well as internal and
external audit department as well as the tax department. TPX Inventory Software, Citrix software, Excel.
2. Real Property Management Tristate Area, Garnet Valley, PA 9/2014- 10/2014
Client Support Manager (Contract Position)
• Supported effective communication and business operations across units
• Posted payments in owner/tenant ledgers; Managed new clients set up process
• Provided courteous and professional customer service to prospective and current tenants
• Lead collection activities for tenants in default of their accounts
• Supported monthly check run process, review statements for accuracy. Property Management Accounting
Software, Excel.
City Of Hope, Philadelphia, PA 4/2014- 5/2014
Accounting Assistant (Contract Position)
• Managed accounts receivable, accounts payable and billing
• Prepared cash and credit postings and reconciliation, Amex reimbursements, chapter reimbursements
• Contracts
• Analyzed and performed reconciliations with 100% accuracy
• Accurately logged revenue and expenses. ERP- Payables Software
Vertex Inc., Berwyn, PA 2/2014-3/2014
Sr. Collections Specialist (Contract Position)
• Reviewed, researched and resolved accounts receivable aging schedule for delinquent payments; Performed
collection calls to customers; Promptly resolved customer and vendor issues
• Corrected and followed-up on manual and electronic invoice errors; Assisted with statement reconciliations
• Researched invoicing discrepancies;
• Provided weekly updates of receivables status to Controller. In house Accounting Software.
ModSpace, Inc., Berwyn, PA 5/2013-9/2013
Collections Specialist (Contract Position)
• Researched unsettled account balances: Followed up by phone, letter, email; Responded to inquiries;
Maintained documentation
• Negotiated payment arrangements and settlement options, handled rewrites and special invoicing requests to
affect timely resolution of past due accounts
• Responded to billing inquiries, performed dispute resolution and account reconciliations, interfaced with third
party collection agencies and skip tracers, Beacon Leasing Software(Oracle), Excel, Word.
Montgomery County Community College, Blue Bell, PA 4/2011-9/2012
Collections Specialist (Contract Position)
• Collected $500,000 within first six months and over $1 million dollars outstanding tuition accounts in
one year from clients with delinquent accounts
• Performed Cash Posting via Lockbox
• Reviewed monthly Trial Balance reports for Accounts Receivable general ledger accounts
• Ran weekly reports on outstanding tuition accounts to ensure due diligence
• Prepared delinquent student accounts to submit to third party collection agency. Education Accounting
Software
DentalEZ Group, Malvern, PA 10/2010-1/2011
Collections Specialist (Contract Position)
• Initiated collection activities (telephonic calls, letters and emails); Reviewed and released credit holds
• Processed credit cards and Accounts Payable with matching, batching and entry into Oracle software
3. De Lage Landen/Philips Medical Equipment, Wayne, PA 10/2009-6/2010
Collections Specialist (Contract Position)
• Contacted and assisted customers in resolving and rectifying accounts
• Collected on 1-30 and 31-60 day bucket leases for hospitals, nursing homes, specialty doctor’s offices
• Processed payments via Western Union Check by Phone Software; Utilized Skip Jack Credit Card Payment
Software; Researched Lockbox for missing payments; Performed account reconciliation. Ambit
Leasing/Accounting Software
Quench USA Inc., King of Prussia, PA 12/2008 –2/2009
Collections Specialist (Contract Position)
• Assisted with structuring of new Central Business Office
• Reviewed, researched and resolved accounts receivable aging schedule for delinquent payments
SupplyFORCE, LLC, King of Prussia, PA 5/2005 – 11/2008
Collections Specialist (Contract Position)
• Recognized for bringing bad debt reserve to zero percent
• Researched and resolved accounts receivable aging schedule for delinquent payments
• Reviewed, corrected and followed-up on manual and electronic invoice errors (ex. 824’s)
• Performed collections calls to customers and distributors; Logged communications in Eclipse
EDUCATION:
Delaware County Community College, Media, PA
• Coursework towards Associate’s degree in Psychology
• New Choices Career Development Program
• MS Word, Excel, PowerPoint 2010
CERTIFICATIONS:
• Mathematical Accuracy Course
• Bookkeeper Certification
• Telephone Professionalism Course
• Intuit Eclipse ERP Software
• ISO9001 Certified
