Monique White has over 15 years of experience in customer service, administration, and business management. She currently owns an online boutique called Dashing Doll Boutique where she fulfills customer orders, processes payments, manages inventory, and resolves customer issues. Previously, she worked as a bank teller at Capital One for over 3 years where she assisted customers, processed transactions, and ensured cash drawer balances. She also has experience as an administrative assistant where she handled customer inquiries, implemented policies, and trained employees. Monique is currently pursuing an Associate's degree in Business Fundamentals and Human Services from the University of Phoenix.

1. MONIQUE WHITE
4651 Dallas PL. #102, Temple Hills, MD 20748 H: (202) 664-0826 Monique.White2011@yahoo.com
PROFESSIONAL SUMMARY
Customer service professional dedicated to effective team management and customer satisfaction. Effective at building
highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic at leading diverse
teams to achieve company goals. Ambitious with experience in managing complex projects and driving productivity
improvement. Expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Bringing extensive
call center experience in inbound, outbound and blended environments. Strength in training, development, client relations and
problem solving.
SKILLS
Microsoft outlook, word, and excel expert
Exceptional telephone etiquette
Inventory control
Customer-focused
Adherence to high customer service standards
Negotiation expert
Effective problem solver
Excellent time management skills
Exceptional interpersonal communication
WORK HISTORY
OWNER
Dashing Doll Boutique/ Online Merchants 05/2014 - Current
Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to
manufacturers or third-party distributors.
Receive and process payments from customers, using electronic transaction services.
Create, manage, automate orders & invoices, using order management & invoicing software.
Deliver e-mail confirmation of completed transactions and shipment.
Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or
complaints about products, policies, or shipping methods.
Purchase new or used items from online or physical sources for resale via retail or auction Web site.
Determine and set product prices.
Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.
Solved unresolved customer issues.
Adhered to all confidentiality requirements at all times.
BANK TELLER
Capital One 12/2010 - 12/2013
Greet customers, answer high volume of incoming calls, provide information, and transfer calls as necessary.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and
that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers,
calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons
receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or

2. shipment to branch banks or the Federal Reserve Bank.
Order a supply of cash to meet daily needs.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Prepare and verify cashier's checks, Sort and file deposit slips and checks.
ADMINISTRATIVE ASSISTANT
Resources for Human Development 06/2004 - 10/2010
Answer high volume of incoming calls, greet visitors, provide information, transfer calls and take messages as necessary.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards,
deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or
disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Evaluate employees, job performance and conformance to regulations and recommend appropriate personnel action.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work
activities, or evaluate performance.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
EDUCATION
Associate of Arts: Business Fundamentals/Human Services
University of Phoenix - Greenbelt, MD Current
Business Fundamentals
Coursework in Business Administration, Finance and Marketing