Jenifer Yates seeks a leadership role in healthcare administration utilizing her MBA in healthcare management, 15 years of experience in medical administrative roles, and strong communication and organizational skills. She has held various roles coordinating patient care and billing/insurance activities at hospitals and medical practices. Currently she is a scheduling/registration assistant at a cardiology practice where she coordinates appointments, verifies insurance, and updates patient records in the electronic system.

1. JENIFER M. YATES
15696 Viewpoint Circle Montclair, VA 22025| 703-568-2234 | msjmyates@yahoo.com
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Objective
Seeking a leadership role which enables use of problem-solving abilities, accounting knowledge, coordination of
medical office affairs and utilizes exceptional organizational, administrative and leadership skills.
Education
Masters ofBusiness Administration,w/ specialization in Health Care Management August2015- July 2016
University of Phoenix
Bachelors ofScience, Criminal Justice & Human Services 2010-2013
University of Phoenix
Certificate,Medical Administrative Assistant Mt. Laurel, NJ 2004
Cittone Institute
Skills & Abilities
o Intermediate MS Office and office management and Word Processing Software
o Strong interpersonal and communication skills including understanding of cultural diversity matters
o Ability to multitask and work in a fast paced environment, independently or in a team
o 19 years of customer service related experience in retail, medical offices and hospital facilities
o 15 years Exceptional knowledge data entry, administrative assistant, front desk agent and operator
o Proficient Telecommunication skills including telephone etiquette, highly skilled in handling high call volume
o Proven ability to react quickly and accurately during disaster or high stress situations
o Professional who continually exhibits integrity, respect for business practices and confidentiality protocols
o Enthusiastic, knowledge-hungry learner, willing to meet challenges quickly and adapt new concepts
o Assist with management duties such as training documents and reference materials
o Assist management team with coordination of staff, office and physician scheduling
Experience
INOVA Cardiology, Scheduling/ Registration II Vienna, VA October 2015-Present
Formerly: Carient Heart & Vascular
o Assist patients with coordination in scheduling follow up, studies and other ordered testing by physicians
o Schedule and coordinate appointments, assist in follow up treatment and care information and procedures
o Verify patient insurance, process and collect co-payments, and account balances as needed
o Process insurance verification of coverage,obtaining referrals and prior authorizations
o Update patient accounts with missing data, updating demographics and insurance information
o Scan reports, medical studies and organize medical records into patient electronic health records
o Prepare correspondence between medicalproviders and patients, completes assignments and projects within
deadlines and with minimal supervision
o Communicate patient medication requests, documents and form requests through electronic medical record
o Enforces safeguards against fraud and abuse maintaining all HIPAA guidelines
o Monitors patient volumes, patient access and level of patient service to ensure patient satisfaction
o Provide patients with information related to appointment, future orders, instructions and any related information
o Prepare intra office procedure, policy and correspondence materials
o Assists leadership to promote effective and efficient clinic operations, assists with the coordination of coverage
and work flow to ensure smooth operations within the practice
o Travel between offices as needed for staff support Vienna, Woodbridge, Stafford, Annandale and Ashburn
o Develop training and reference materials for staff to expedite efficiency and accuracy
o Motivates, mentors, counsels, and serves as an example to staff to promote efficiency, enhance morale, and
inspire a positive working environment within the practice
o Completed additional EPIC training courses and Health Stream course work exceeding minimum requirements

2. JENIFER M. YATES
15696 Viewpoint Circle Montclair, VA 22025| 703-568-2234 | msjmyates@yahoo.com
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Telecommunications Operator,Reston Hospital Center Reston, VA 2007-Present
o Answer incoming calls promptly, greeting callers, providing information, transferring calls, displayed courtesy
and successfulcompletion of each call
o Respond to code phone, alarms panel codes, fire alarm system, continually ensuring appropriate personnel are
notified promptly, support person in emergency situations as central communication center for hospital
o Overhead paging staff or physicians to coordinate calls, use interoffice communication equipment such as
intercoms, two-way radios, electronic correspondence
o Perform various data entry or word processing tasks,such as updating phone directories, typing or proofreading
documents, and creating memorandums, prepared Quality Assurance correspondence to patients
o Support Team Lead with inter-departmental scheduling needs, assisted in new employee training in functions of
position including specific shift duties and responsibilities
Medical Administrative Assistant, Peter D. Bruno, MD McLean,VA 2009-2010
(Quadrant Temporary Staffing: Temporary Assignment)
o Updated and organized medical records,including electronic health records
o Scheduled and coordinated appointments, assisted with follow up treatment and care
o Verified patient insurance, completed and submitted insurance claims
o Prepared correspondence between medicalproviders and patients
o Processed and collected co-payments as needed
o Prepared patient charts for daily visits, filed patient care data in patient charts
Medical Billing & Collections Specialist, RSI Enterprises Herndon, VA 2008-2009
o Processed accounts transactions such as accounts payable and receivable
o Followed up on accepted or denied claims, investigated rejected claims for denial cause
o Verified patient insurance, completed and submitted insurance claims
o Prepared correspondence between medicalproviders and patients
o Ensured company reimbursement for all patient accounts and or services rendered
o Received and placed calls regarding patient accounts
o Communicated with insurance providers to process payments, adjustments or patient responsibility
Patient Access/ER Registration,Reston Hospital Center Reston, VA 2007-2008
o Obtained patient demographic and insurance information and verified insurance coverage
o Obtained prior authorizations for procedures utilizing CPT and ICD-9 codes
o Entered demographic information accurately and efficiently for proper billing
o Interviewed patients to establish accounts and obtain necessary signatures for consent of treatment
o Provided Medical Health rights and responsibility information to patients
o Compliant with Medical Center policies, procedures and processes
Medical Billing & Coding Specialist,Physicians Transport Services Herndon, VA 2008
(Quadrant Temporary Staffing: Temporary Assignment)
o Processed accounts transactions such as accounts payable and receivable
o Ensured that the patient is covered by insurance before all procedures are started
o Ensured that CPT code along with ICD-9 code is mentioned on each insurance claim
o Verified insurance, translate patient information and into alphanumeric medical code
o Followed up on accepted or denied claims, investigated rejected claims for denial cause
o Ensured provider was reimbursed for all procedures and or services rendered
Medical Administrative Assistant, Advanced Orthopedics Fairfax, VA 2005-2007
o Updated and organized medical records,including electronic health records
o Scheduled and coordinated appointments, assisted physicians and patients with follow up treatment and care
o Verified patient insurance, completed and submitted insurance claims and prior authorization coordination
o Prepared correspondence between medicalproviders, insurance providers and patients
o Processed and collected co-payments as needed, assisted in preparing billing statements