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Think of a time that you felt you
were not being heard. What made
you feel that way?
Listening and Critical
Thinking
Communication Skills
LISTENING IS
IMPORTANT
• CEOs, politicians, teachers
• +60% errors
• Practice listening
• 44% of time listening
Objectives
• Understand listening is a process
• Barriers to listening
• The 4 types of listening
• Become a better listener
Listening is
a process
Stage 1: Receiving
Physiological Mental
Stage 1: Receiving/Hear and Attend
Automatic/Selective Attention
Stage 2: Understanding
Working Memory: Makes sense of the stimuli
Stage 3:
Remembering
Short-term: temporary
Long-term: schemas
Remembering
We remember 50% immediately after hearing it
We remember 35% after eight hours
We remember 25% after two months
Stages 4 and 5
Interpreting/Evaluating
https://www.youtube.com/watch?v=XpaOjMXyJGk
https://www.youtube.com/watch?v=XpaOjMXyJGk
Stage 6:
Responding
What are your two strongest areas of the listening
stages? Why?
Barriers to Listening
Physical
Mental
Multi-tasking
Noise
Barriers to Listening
Factual distractions
Semantic distractions
Noise
120-150 WPM
400-800 WPM
Barriers to Listening
Perception of others
Status
Stereotypes
Jumping to conclusions
Barriers to Listening
Yourself
Egocentrism
Defensiveness
Superiority
Personal bias
Psuedolistening
Four types of Listening
• Appreciative
• Empathic
• Comprehensive
• Critical
Become a
better
listener
BY
This Photo by Unknown Author is licensed under CC BY-NC-
ND
https://www.ted.com/talks/julian_treasure_5_ways_to_listen_be
tter
https://creativecommons.org/licenses/by/4.0/
http://coutequecoute.blogspot.com/2012/08/odeur-ss2013-
plain.html
https://creativecommons.org/licenses/by-nc-nd/3.0/
https://www.ted.com/talks/julian_treasure_5_ways_to_listen_be
tter
Recognize differences in listening
WOMEN
• To understand
• Like complex
• Highly perceptive
• Attentive, eye contact
• Signals agreement
MEN
• To take action
• Like concise, unambiguous
• Don’t recognize
• Less, glances,
• Switch topics
Purpose
Preferences
List. Awareness
NV
Interrupt
Listen and think critically
• Analyzing the speaker, the situation, and the speaker’s ideas
to make
critical judgments about the message being presented
• Situation: staff meeting after a huge layoff
• Source credibility: perception of competence
• Message
• Data: facts and evidence
• Claim: Overall point
• Warrant: Reasoning made for bridge b/w data and claim
Use nonverbal communication effectively
• Demonstrate bodily responsiveness (head nods, etc.)
• Lean forward
• Use direct body orientation and open positions
• Maintain relaxed but alert posture
• Establish direct eye contact
• Sit or stand close to speaker
• Be vocally responsive
• Provide supportive utterances
Use verbal communication effectively
• Invite additional comments
• Ask Questions
• Identify areas of commonality
• Vary verbal responses
• Provide clear, concrete responses
• Avoid complete silence
• Don’t interrupt
Check your understanding
• Ask questions for clarification
• Paraphrase the speaker’s message and intent
• Identify areas of confusion
• Invite clarification and correction
• Go back to the beginning
Effective listening in different situations
• Workplace
• Nuggets, Source, Slow down, Feedback
• Classroom
• Application, Openness, Practice, Main Ideas
• Media
• Information literacy (locate, evaluate, and effectively use
• Second language
• Vocabulary comprehension, metacognitive awareness
Ways to be an ethical listener
• Recognize the sources of your own conversational habits
• Recognize when you are engaging in poor listening behaviors
• Apply general ethical principles to how you respond
• Adapt to others
Can you?
• Identify different stages in the listening process
• Describe some of the barriers to listening
• Summarize 4 types of listening
• Demonstrate ways to improve your listening
When
people
talk, listen
completely
Slide Number 1Listening and Critical ThinkingListening is
ImportantObjectivesListening is a processSlide Number 6Slide
Number 7Slide Number 8Slide Number 9Slide Number 10Slide
Number 11Slide Number 12Slide Number 13Slide Number
14Slide Number 15Slide Number 16Slide Number 17Become a
better listenerRecognize differences in listeningListen and think
criticallyUse nonverbal communication effectivelyUse verbal
communication effectivelyCheck your understandingEffective
listening in different situationsWays to be an ethical listenerCan
you?When people talk, listen completely

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Think of a time that you felt you were not being heard. What.docx

  • 1. Think of a time that you felt you were not being heard. What made you feel that way? Listening and Critical Thinking Communication Skills LISTENING IS IMPORTANT • CEOs, politicians, teachers • +60% errors • Practice listening • 44% of time listening Objectives • Understand listening is a process • Barriers to listening
  • 2. • The 4 types of listening • Become a better listener Listening is a process Stage 1: Receiving Physiological Mental Stage 1: Receiving/Hear and Attend Automatic/Selective Attention Stage 2: Understanding Working Memory: Makes sense of the stimuli Stage 3: Remembering Short-term: temporary Long-term: schemas
  • 3. Remembering We remember 50% immediately after hearing it We remember 35% after eight hours We remember 25% after two months Stages 4 and 5 Interpreting/Evaluating https://www.youtube.com/watch?v=XpaOjMXyJGk https://www.youtube.com/watch?v=XpaOjMXyJGk Stage 6: Responding What are your two strongest areas of the listening stages? Why? Barriers to Listening Physical Mental Multi-tasking Noise Barriers to Listening
  • 4. Factual distractions Semantic distractions Noise 120-150 WPM 400-800 WPM Barriers to Listening Perception of others Status Stereotypes Jumping to conclusions Barriers to Listening Yourself Egocentrism Defensiveness Superiority Personal bias Psuedolistening Four types of Listening • Appreciative • Empathic
  • 5. • Comprehensive • Critical Become a better listener BY This Photo by Unknown Author is licensed under CC BY-NC- ND https://www.ted.com/talks/julian_treasure_5_ways_to_listen_be tter https://creativecommons.org/licenses/by/4.0/ http://coutequecoute.blogspot.com/2012/08/odeur-ss2013- plain.html https://creativecommons.org/licenses/by-nc-nd/3.0/ https://www.ted.com/talks/julian_treasure_5_ways_to_listen_be tter Recognize differences in listening WOMEN • To understand • Like complex • Highly perceptive • Attentive, eye contact
  • 6. • Signals agreement MEN • To take action • Like concise, unambiguous • Don’t recognize • Less, glances, • Switch topics Purpose Preferences List. Awareness NV Interrupt Listen and think critically • Analyzing the speaker, the situation, and the speaker’s ideas to make critical judgments about the message being presented • Situation: staff meeting after a huge layoff • Source credibility: perception of competence • Message
  • 7. • Data: facts and evidence • Claim: Overall point • Warrant: Reasoning made for bridge b/w data and claim Use nonverbal communication effectively • Demonstrate bodily responsiveness (head nods, etc.) • Lean forward • Use direct body orientation and open positions • Maintain relaxed but alert posture • Establish direct eye contact • Sit or stand close to speaker • Be vocally responsive • Provide supportive utterances Use verbal communication effectively • Invite additional comments • Ask Questions • Identify areas of commonality • Vary verbal responses • Provide clear, concrete responses • Avoid complete silence • Don’t interrupt Check your understanding • Ask questions for clarification • Paraphrase the speaker’s message and intent
  • 8. • Identify areas of confusion • Invite clarification and correction • Go back to the beginning Effective listening in different situations • Workplace • Nuggets, Source, Slow down, Feedback • Classroom • Application, Openness, Practice, Main Ideas • Media • Information literacy (locate, evaluate, and effectively use • Second language • Vocabulary comprehension, metacognitive awareness Ways to be an ethical listener • Recognize the sources of your own conversational habits • Recognize when you are engaging in poor listening behaviors • Apply general ethical principles to how you respond • Adapt to others Can you?
  • 9. • Identify different stages in the listening process • Describe some of the barriers to listening • Summarize 4 types of listening • Demonstrate ways to improve your listening When people talk, listen completely Slide Number 1Listening and Critical ThinkingListening is ImportantObjectivesListening is a processSlide Number 6Slide Number 7Slide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14Slide Number 15Slide Number 16Slide Number 17Become a better listenerRecognize differences in listeningListen and think criticallyUse nonverbal communication effectivelyUse verbal communication effectivelyCheck your understandingEffective listening in different situationsWays to be an ethical listenerCan you?When people talk, listen completely