Listening and Speaking

Listening and SpeakingLesson 3 : Guidelines to Listening and Speaking

Lesson 3 Guidelines to Listening and Speaking

Before I tell you what it is… Allow me tell you what it is not.Lesson 3 Guidelines to Listening and Speaking

Communication is NOTLesson 3 Guidelines to Listening and Speaking

Communication is: 7%  What you say (words) 38%  How you say it (volume, pitch, rhythm, etc.) 55%  Your body language (facial expressions, posture, etc.)Lesson 3 Guidelines to Listening and Speaking

The DetailsLesson 3 Guidelines to Listening and Speaking

The Four Major FactorsThere are four major factors that come into play in any form of communication.These four factors should be present to have effective communication.Lesson 3 Guidelines to Listening and Speaking

The Four Major FactorsThe SpeakerLesson 3 Guidelines to Listening and Speaking

The Four Major FactorsThe ListenerLesson 3 Guidelines to Listening and Speaking

The Four Major FactorsThe MessageLesson 3 Guidelines to Listening and Speaking

The Four Major FactorsThe DeliveryLesson 3 Guidelines to Listening and Speaking

The Four Major FactorsThe SpeakerThe ListenerThe MessageThe DeliveryLesson 3 Guidelines to Listening and Speaking

Who is the Speaker?The speaker is the anchor of any form conversationHe is the one who delivers the package- the messageLesson 3 Guidelines to Listening and Speaking

Who is the Speaker?The speaker must have complete understanding of the message that has to be delivered.The speaker must have the physical ability to deliver the messageLesson 3 Guidelines to Listening and Speaking

Tips for a SpeakerLesson 3 Guidelines to Listening and Speaking

Tips for a SpeakerKnow what you want to sayBe direct to the pointSpeak at a moderate paceLook at the listener in the eyeLesson 3 Guidelines to Listening and Speaking

Why is listening important?Lesson 3 Guidelines to Listening and Speaking

Why is listening important?1. Since the rise of the radio and the development of television, the spoken word has regained much of its lost stature.2. Being listened to means we are taken seriously, our ideas and feelings are known, and, ultimately, what we have to say matters.Lesson 3 Guidelines to Listening and Speaking

Why is listening important?3. Generous listening enhances our own well-being and is the natural perspective of psychology, in which all human behavior is seen as motivated by the agendas of the self.4. We learn our culture largely through listening; we learn to think by listening; we learn to love by listening; we learn about ourselves by listening.Lesson 3 Guidelines to Listening and Speaking

Why is listening important?5. Being listened to spells the difference between feeling accepted and feeling isolated.6. In our society, listening is essential to the development and survival of the individual.7. Most people will not really listen or pay attention to your point of view until they become convinced you have heard and appreciate theirs.Lesson 3 Guidelines to Listening and Speaking

StatisticsLesson 3 Guidelines to Listening and Speaking

Statistics1. Some studies indicate that we may be listening at only a 25 percent comprehension rate.2. How much of what we know that we have learned by listening? 85%.3. Amount of the time we are distracted, preoccupied or forgetful? 75%Lesson 3 Guidelines to Listening and Speaking

Statistics4. How much we usually recall immediately after we listen to someone talk? 50%5. Amount of time we spend listening? 45%6. How much we remember of what we hear? 20%Lesson 3 Guidelines to Listening and Speaking

Statistics7. Amount of us who have had formal educational experience with listening? less than 2%8. We listen at 125-250 words per minute, but think at 1000-3000 words per minute.9. Number of business studies that indicate that listening is a top skill needed for success in business? Lesson 3 Guidelines to Listening and Speaking

10 Irritating Listening Habits:Lesson 3 Guidelines to Listening and Speaking

10 Irritating Listening Habits:1. Interrupting the speaker.2. Not looking at the speaker.3. Rushing the speaker and making him feel that he’s wasting the listener’s time.4. Showing interest in something other than the conversation.5. Getting ahead of the speaker and finishing her thoughts.Lesson 3 Guidelines to Listening and Speaking

10 Irritating Listening Habits:6. Not responding to the speaker’s requests.7. Saying, “Yes, but . . .,” as if the listener has made up his mind.8. Topping the speaker’s story with “That reminds me. . .” or “That’s nothing, let me tell you about. . .”9. Forgetting what was talked about previously.10. Asking too many questions about details.Lesson 3 Guidelines to Listening and Speaking

10 Poor Listening HabitsLesson 3 Guidelines to Listening and Speaking

10 Poor Listening HabitsEffective listeners do their best to avoid these habits:1. Calling the subject uninteresting2. Criticizing the speaker &/or delivery3. Getting over-stimulated4. Listening only for facts (bottom line)5. Not taking notes or outlining everythingLesson 3 Guidelines to Listening and Speaking

10 Poor Listening Habits6. Faking attention7. Tolerating or creating distractions8. Tuning out difficult material9. Letting emotional words or ideas block the message or get us of track10. Wasting the time difference between speed of speech and speed of thoughtLesson 3 Guidelines to Listening and Speaking

Reasons for poor listening1. Not focusing on the message.2. Passive listeners.3. A physical communication setting that works against listening.4. Listener’s own needs that may compete with the speaker’s ideas.5. Unfamiliar language.6. Preset ideas about the topic, the speaker, or the occasionLesson 3 Guidelines to Listening and Speaking

The MessageThe message is the essence of communication. It is the package that the speaker delivers.The message should be, of all things, clear and easy to understandIt should be delivered in a language that can be understood by the listenerThe message should be pure and free of unnecessary mumbo-jumbo Lesson 3 Guidelines to Listening and Speaking

OPENINGS. Stay away from the predictable (Good morning..., Today, I'm here to talk about...). Instead:Begin with a provocative question, anecdote, or current event—and how it relates to the content.Ask the audience a questionSet up a problem—and promise that they'll have all the tools for a solution by the end of the class.Lesson 3 Guidelines to Listening and Speaking

CLOSINGS. Many speakers simply talk until the end of the time or beyond it—and say, "I see we're out of time." Instead:Plan a rhythm for your speaking—plan to end with content 5 minutes early, so you can summarize, raise questions.Set aside a time for questions—and structure that time. Lesson 3 Guidelines to Listening and Speaking

DeliveryBe conversational; speak naturally; be yourself (or your best self). Vary your pacing and voice. Use gestures to emphasize points. Look at the audience. Use language to create pictures. Observe the techniques of others. Lesson 3 Guidelines to Listening and Speaking

The Four Major FactorsPut all these factors togetherLesson 3 Guidelines to Listening and Speaking

Going Shopping!Going Shopping!

Listening and Speaking

More Related Content

What's hot

Viewers also liked

Similar to Listening and Speaking

Recently uploaded

Listening and Speaking