Development of listening skills for dialogue , critical listening
1. DEVELOPMENT OF
LISTENING SKILLS FOR
DIALOGUE – CRITICAL
LISTENING
Aparna Francis
Roll No. 35
Physical science
2018-2020 batch
P.K.M College of Education,
Madampam
2. Introduction
• Listening is the most important communication skill
• We probably spend more time using our listening skills than
any other kind of skill
• Like other skills , listening takes practice
• Real listening is an active process
• Listening requires attention
3. Listening comes first
• The first and the foremost communication skill that we learn
in our lives is nothing but “ LISTENING”
LISTENING
SPEAKING
READING
WRITING
4. Objectives of listening
• To learn
• To increase one’s communication
• To advise or counsel
• To relieve one’s boredom
6. What is critical listening??
• “Using of careful systematic thinking and reasoning to see
whether a message makes sense in light of factual evidence or
it is a mental process of making judgements about the
conclusions presented in what you see hear and read “ .
• Critical listening can be learned with practice
• Critical listening involves evaluation
• Critical listening is important in all stages of life , and teaching
school age children to listen critically is considered to be
essential .
7. Two parts of critical listening
REFLECTING
PROBING
CRITICAL
LISTENING
8. Reflecting - Rewording back to the speaker what they said
Eg – A manager can summarize what a applicant
said
Probing - Probing means asking for additional
information
Eg – Asking for clarification
9. Six ways to improve critical
listening
1. Recognizing the difference between facts and opinions
2. Uncovering assumptions
3. Be open to new ideas
4. Rely on reason and common sense
5. Relate to new ideas to older ones
6. Listening ethically
10. Conclusion
• Critical listening involves analysis, critical thinking and
judgements. Making judgments during listening is often
considered as a barrier to understand a person. However
critical listening occurs when you still want to understand
what other person is saying, but also have some responsibility
to evaluate what is being said and how it is being said to you
• The key thought is to try to understand the other person FIRST
before one evaluates
