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HCI 3e - Ch 11: User support

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Alan Dix
Alan Dix

This document discusses different approaches to providing user support, including quick reference help, tutorials, documentation, wizards, and adaptive help systems. It covers the requirements of user support like availability, accuracy, consistency, and flexibility. Approaches discussed include command assistance, context sensitive help, online tutorials, documentation, wizards, assistants, and adaptive help systems. Key challenges of adaptive help systems include the knowledge requirements and controlling the interaction.

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chapter 11 user support
user support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to user support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to user support (ctd) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
wizards and assistants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adaptive Help Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge representation User modeling ,[object Object],[object Object],[object Object],[object Object]
Approaches to user modelling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge representation Domain and task modelling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge representation Advisory strategy ,[object Object],[object Object]
Techniques for knowledge representation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems with knowledge representation and modelling ,[object Object],[object Object],[object Object]
Issues in adaptive help ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Designing user support ,[object Object],[object Object],[object Object]
Presentation issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementation issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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HCI 3e - Ch 11: User support

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