This document is a resume for Harish Jotwani, an experienced recruitment professional. It summarizes his educational background which includes an MBA from France and B.Com from Calcutta University. It then outlines his career history working in recruitment roles for various organizations over 15+ years. His experience includes successfully recruiting hundreds of doctors and staff, attaining certifications and awards, and reducing costs while exceeding hiring quotas. The resume concludes by listing his areas of expertise in recruitment, business revamping, and people management.

1. : +919820445031
: hjotwani@yahoo.com
CORE COMPETENCIES
~ Strategic Planning
~ Profit Centre Operations
~ Business Process Revamping
~ Training & Development
~ Human Capital
~ Governance
~ Stakeholder Management
~ Competency Mapping
~ Team Management & Mentoring
~ People Management
EDUCATION
MBA
Marketile, Ecole Nationale Des Ponts
et Chaussees, France, 1998
B.Com.
Calcutta University, Kolkata, 1996
IT SKILLS
~ MS Windows
~ MS Office
~ Internet Applications
SOFT SKILLS
PERSONAL DETAILS
Date of Birth: 21st December 1975
Address: Mira Road, Mumbai
Languages Known: English and Hindi,
Bengali, Sindhi, Punjabi
HARISH JOTWANI
RASBIC Award Winner and Accomplished Senior Recruitment Professional
~ RECRUITMENT ~ BUSINESS REVAMPING ~
Industry Preference: BPO/ Consulting
Location Preference: Mumbai
Spearheading sustained organizational growth in dynamic environments. Played
substance role in establishing actionable recruitment solutions, building employee value
and achieving critical strategic goals
PROFILE SUMMARY
 A strong visionary professional with verifiable year-on-year success in driving
recruitment for diversified verticals like US Healthcare, Banking, Credit Bureau,
Utilities, IT, and Airline by achieving business growth objectives in turnaround &
rapid-change environments
 Accomplished recruitment of 300 Doctors (MBBS/Ayush) and contributed in
setting-up of the CARE Team at IKS Health
 Positively maintained on-time hiring around 95% and above at IKS Health
 Attained PCMM Level 3 Certification for Mumbai, Chennai & Delhi at Serco BPO Ltd.
 Reduced cost per hire and CTCs by 5% for new hires within budgetary allocations
at Serco BPO Ltd.
 Conferred with various Awards throughout the career span for maintaining on-
time hiring, best performance delivery, reducing cost per hire and recruiting &
staffing best talent
 Excellent in employing human capital practices that attract and retain high -
potential talent and promote overall business effectiveness
 Proficient in effectuating recruitment strategies, managing recruitment directly &
through various channels within budgetary limits
 An ambassador of change, coupled with decision making for enabling effective
solutions leading to high employee satisfaction and low operational costs
CAREER TIMELINE
ORGANISATIONAL EXPERIENCE
Apr’14 to Sep’15 IKS Health, Mumbai as Vice President (Recruitment)
Key Result Areas:
 Heading hiring for US HealthCare Domain for frontline, laterals, & leadership levels)
for Hyderabad & Mumbai and set-up a recruitment team for the same
 Directing 90% recruitments for alternate channels for all levels
 Manging cost per hire & NHCTC with in budgets
 Implementing governance with team and stakeholders through monthly meetings
 Driving Manager+ retention through competency based interviewing and
Psychometric evaluation technique identify the right hire
 Ascertaining quality of hires by maintaining 80% voice & 85% data delivery
Highlights:
 Accomplished recruitment of 300 Doctors (MBBS/Ayush) which led to the setting-up
of the CARE team
 Achieved NHCTC/CPH saving up to 5%
 ‘Exceeded Expectation’ in yearly performance rating for Apr- Mar 2014 - 2015
 Positively maintained on-time hiring around 95% and above
AREAS OF
EXPERTISE
Areas of
Expertise

2. Sep’07 to Apr’ 14 Intelenet Global Services Pvt. Ltd. (Now Serco BPO Ltd.), Mumbai as Head Recruitment
(General Manager)
Key Result Areas:
 Directed recruitment vertical and delivery for International Business, Offshore Centres (Mumbai, Chennai & Delhi)
 Ensured CTCs of newly hired FTEs as per budgetary allocations
 Ascertained quality of hires by maintaining minimum 70% voice delivery and 80% data delivery to the floor
 Managed the performance of Regional Recruitment Delivery Heads
 Spearheaded frontline & lateral recruitment for voice and web processes for Mumbai, Chennai & Delhi covering 8 Sites
Driving recruitment of 1000 Frontline Executives and 50 Lateral hires per month across all locations through a team
of 100 Executives, Team Leaders, Asst. Managers, Managers, AGM’s/ DGM’s
 Collaborated with alternate channels for sourcing FTE’s
 Developed vendors and implemented branding activities at vendor locations
 Interfaced with LOB leaders on projects in the pipeline and provided regular updates on issues like skill set availability
in the market, lead time to hire, approximate cost of hiring, NHCTC’s and so on
 Participated in monthly meetings with senior management for performance review and taking required actions to
make up for variances, if any
Highlights:
 Bagged the following Awards:
o ‘RASBIC Award’ (Best Overall Recruitment and Staffing Organisation of the
year 2012, Best Recruiting Evaluation Techniques 2013, Best Employee
Referral Programme 2013, Best Use of Technology for Recruitment 2013,
Best Recruiting Evaluation Techniques 2014, Best Use of Technology for
Recruitment 2014, Best Social Networking Recruitment Effort 2014,
Recruiting and Staffing Industry Leader of the year 2014), ‘Recruitment
Personality of the Year, 2014’ (Recruitment & Staffing Best-in-Class
Awards)
o ‘Best Performers Award’ in H1 of 2009
 Contributed in providing vital support for recruitments at Manila, Philippines
 Successfully increased number of FTEs hired through alternate channels from
2% to 35%
 Accomplished on-time delivery of FTEs at over 95%
 Reduced cost per hire and CTCs by 5% for new hires within budgetary allocations
Mar’06 to Sep’07 IBM Daksh Business Process Services Pvt. Ltd., Mumbai as Sr. Manager (Resourcing)
Key Result Areas:
 Heading frontline recruitment for voice and web processes in Mumbai including outstation hiring, which encompasses
sourcing candidates through Job Fairs and Internal Referral Programme
Highlights:
 Recipient of ‘Best Manager’s Award’ for Q1, 2007 on account of excellent performance delivery
 Played a key role in successful executing Six Sigma Green Belt Project in 2006 which resulted in recruitment cost
savings worth $20,000 yearly and increased alternate channel contribution from 3% to 15% for the company
PREVIOUS EXPERIENCE
Jan’02 to Feb’06 Pan India Network Infravest Pvt. Ltd. (Zee Network Group), Mumbai
Growth Path:
Jan’02 to Jul’05 Marketing Manager, West Bengal
Jul’05 to Nov’05 Senior Manager, Punjab
Nov’05 to Feb’06 Senior Manager, Mumbai
Highlights:
As Senior Manager, Mumbai
 Leveraged lottery sales and number of terminals in East India which led to significant increase in business volume
from Rs. 2.5 Cr to Rs. 4 Crores daily
 Pioneered major BTL activities like sales promotions at retail outlets, 1+1 schemes on every purchase, increased
prizes, branding, partner meets and press releases on winners
As Senior Manager, Punjab
 Increased average revenue by 100% per terminal by implementation of marketing-BTL activities across Punjab, from
Rs.2000 to Rs.4000

3.  Improved branding of outlets through collection of post-dated cheques from retailers/distributors, taking advances
and restricting sales once the credit limit is reached
 Adopted ITZ Cash Cards approach for developing business
As Marketing Manager, West Bengal
 Executed in-shop promotions, display contests and operator incentive schemes which registered an increase in sales
by Rs. 1.5 crores for the region
 Independently managed social events (marketing & sales initiatives) which boosted revenue growth by 20%
 Organising blood donation & healthcare camps which provided self-employment opportunities for widows and
provided hand carts for hawkers
 Increased average revenue per terminal from Rs. 1000 to Rs. 7500 by implementing below the line (BTL) marketing
initiatives like schemes (1+1), in-shop promotions, leaflet distributions, and paper insertions
 Revamped the beat plan of Collection Executives which reduced outstanding from 21 days to less than 7 days and
increased ownership of distributors by collecting advance Cheques from distributors
Jul’99 to Jan’02 Kalyani Sharp India Ltd., Kolkata as Product Head (Kolkata/ West Bengal)
Highlights:
 Developed new markets in West Bengal and launched Sharp Microwave/LCD projectors in Kolkata and West Bengal
markets
 Secured 20% market share for microwave ovens and 30% for video projectors within the span of a year
Feb’98 to Apr’99 The Assam Company Ltd., Chandigarh as Area Manager (Punjab)
Highlights:
 Played a key role in establishing the distribution network across assigned regions and increased market reach to a
significant level
 Pivotal in launching packed tea packets across the Punjab region along with launching brands like Assam Gold
 Significant contribution in reducing variable distribution cost through negotiations of favourable rates with C&F
Agents
Jul’97 to Oct’97 Philips India Ltd., Kolkata as Management Trainee