1. PARIKSHIT RASTE
SENIOR MANAGER, SERVICE DELIVERY AND CLIENT RELATIONSHIP
Pune Area, Mahrashtra, INMaharashtra |+91 787 555 0879 |parikshit.raste@gmail.com
Work History
Mar 2015 -
present
Senior Manager, COS Service Business
Optimizations/Leadership Development/Resource
Management
ADP Pvt Ltd, Pune, IN
Helped plan and develop Senior executive dashboards for an all in one
view of the business health across all parameters
Optimized the utilization of key tools and resources that helped drive up
client satisfaction
Leading a project to improve the resource spread in off shore locations to
60%, projected business savings at $2Million.
Planned, developed and deployed leadership trainings and development
programs aimed at creating leaders capable of taking on client facing
roles representing ADP.
Nov 2012 -
Feb 2015
Senior Director, Service Delivery and Client Relationship
ADP LLC, Atlanta, GA & Pune, IN
Selected for a 1 year leadership development program based in the US
offices of ADP
Responsible for the operational oversight and management of contracted
deliverables for 9 complex multi-service clients in ADP's COS
Business. Driving client satisfaction, client retention (currently at a record
97%), and COS margin, by reducing operating cost through People,
Process, Tools/Technology while ensuring service delivery excellence for
our National Account Business Process Outsourcing, BPO, Clients
Managed team performance to ensure demonstrated product expertise,
effective client support, and focus on client relationships.
Through strong client relationships was able to secure additional business
and services of over $1.25M
Responsible for leading 4 Senior Managers and over 45 associates in COS
across multiple global locations.
Apr 2009 -
Nov 2012
Manager/Deputy Manager/Assistant Manager, Payroll
Operations
ADP Pvt Ltd, Pune, IN
Operational leader responsible for COS global shoring plan development
and execution.
Was a key contributor in building a client facing payroll team based in
India from scratch, this was a first in this segment in the organization.
Led the migration and expansion of a US payroll process. Assumed
responsibility for process mapping and imparting training to team
members on the process.
Assumed responsibility for guiding, training, monitoring and improving
operational efficiency of 10 direct reports and over 90 in-direct reports
supporting clients. Handled 13 client accounts (US) simultaneously.
Coordinated and contributed to the rendition of US payroll, time and
attendance, benefits, human capital management and contact centre
services.
Drove operations team to perform in compliance with established KPI’s
Skills
Analytical Skills
Ability to visualize, articulate, and
solve both complex and
uncomplicated problems and
concepts and make decisions that are
sensible and based on available
information
Negotiations skills
Ability to arrive at a mutually
beneficial outcome or craft outcomes
that satisfy targeted goals.
Client relationship
Develop and cultivate business
relationships within Senior leadership
levels of assigned client base
- Understand strategic initiatives and
requirements to deliver increased
value through the client life cycle
- Identify opportunities for efficiency
improvement and makes
recommendations
- Leverage technology to enhance the
management of client information
while demonstrating the return on
investment
- Facilitate executive round table and
user group events to promote
networking and best practice
opportunities for existing accounts
- Assist in planning and budgeting for
future expenses
Communication Skills
Having good communication skills in
the workplace is all about being able
to convey information to people
clearly and simply
Business optimization

2. and service level metrics. Liaised with client executives and vendors to
organize and deliver services in line with strategic organizational goals and
objectives
Assessed and aligned payrolls before and after processing. Handled
critical and upgraded payroll calculations such as additional
compensation, severance, reimbursements and vacation and termination
payments.
Evaluated all practices, procedures and policies of the department and
restructured them to improve overall operational efficiency.
Promoted 2 times in 3 years
Jul 2007 - Apr
2009
Assistant Manager, ADP Benefits
ADP Pvt Ltd, Hyderabad, IN
Provided assistance to a team of 38 FSA (Flexible Spending Account)
professionals. Coordinated with key stakeholders for implementing
process without bottlenecks.
Identified training needs and coordinated with training team to create a
well structured training program to address the training needs.
Took initiative to develop knowledge of ISMS and SAS70 requirements.
Streamlined service center to comply with regulations.
Developed a employee engagement plan and compiled a succession plan.
Organized conference calls and share dashboards with clients in US to
discuss performance issues.
Implemented measures to retain employees, resulting in improving
retention percentage from 65% (2008) to 82% (2009). Contributed to
increasing the Gallup score from 4.27 (2006) to 4.61 (2008).
Streamlined WEBCARE process, resulting in zero backlog and
improvement in quality from 92% to 97%.
Handled a project to reduce AHT from 9 mins to 7.30 mins within 6
months.
Aug 2001 - Jul
2007
Collections Manager
Genpact LLC., Hyderabad, IN
Assumed role of a Collections Manager to handle a 18 member accounts
receivables team servicing 550 accounts.
Monitored productivity of multiple teams across different locations.
Liaised with Legal Counsel for resolving contingencies. Participated in
weekly meetings with Business Leaders and Sales VP’s to brief them on
performance of operations.
Handled client complaints and resolved them expeditiously. Coordinated
with support functions on process improvement strategies. Recruited and
trained team members.
Leveraged dashboards to compile and present reports to the senior
management on revenue, asset tracking, reserve movement and credit risk
analysis.
Instrumental in the segment reaching a reserve movement of US $332,456.
Education
2001 Diploma in Hotel Management (3 year)
Institute of Hotel Management, Hyderabad
Hospitality Management, with focus on building client relationship and
delivery stellar customer service.
Achieve business objectives by
developing processes and/or
executive dashboards to steer the
business towards performance
Leadership development
Identify talent, coach/mentor via
streamlined development programs
Hire talent from the market to build a
strong and sustainable leadership
pipeline
Presentation/Facilitation skills
Build and sell ideas to
peers/leaders/clients using the tools
available. Foster an environment for
discussion and implementation.