1. GEO P. P Mobile: +91- 9599506706 / 9560808708
Email : geopp26@gmail.com
www.linkedin.com/in/geopp
CAREER SUMMARY
Proactive, Performance-driven, Quality Professional with 14 Year Experience out of it 10 years
progressive experience in Teaching / Training, leadership and problem solving for quality and process
improvements. Keen understanding of business priorities, genuine team player committed to managing
operations and projects flawlessly while contributing to revenue-producing activities.
Cross-functional communicator easily interfaces with high-profile staff, vendors, and clients. Versatile,
innovative, and loyal management professional able to see the “big picture” while staying on top of all the
details. Recognized for consistent success in developing the processes and procedures to streamline and
operations increase revenues.
SKILLS AND CORE COMPETENCIES
• Courage and Drive for results
• Excellent Listening / Rapport building / Communication Skills.
• Highly developed analytical and presentation skills,
• Excellent teaching, coaching and mentoring abilities.
• Passionate about developing teams and individuals with Knowledge Attitude Skill & Habit.
• Ability to independently develop solutions for complex business functionality
• Advanced practical knowledge of business processes
• Knowledge of current industry trends
• Advanced leadership skills and project management of medium to large teams
• Excellent client management skills
• Thorough understanding and internalization of Six Sigma, Quality and Lean Principles.
• Business acumen and ability to effectively work with multiple levels within organisation
• Extensive project and change management experience.
EDUCATION & CERTIFICATION
M. Phil, Management, 2003
ALAGAPPA UNIVERSITY
Master of Business Administration – Finance & Marketing, 2001
BHARATHIYAR UNIVERSITY
Bachelor of Commerce, 1999
UNIVERSITY OF KERALA
Associate (Life Insurance) & Licentiate, from Insurance Institute of India, 2011 & 2009
Certified Business Excellence Facilitator EFQM, CII, 2010
Certified LEAN-Six Sigma Master Black Belt, Indian Statistical Institute (ISI) Bangalore, 2011
Certified DFSS, ISI Bangalore, 2012
Certified LEAN Six Sigma Black Belt, from Motorola University (USA) 2008
Certified Internal Auditor, in ISO 9001:2008, 2010
Certified Project Management (Practitioner) – Prince 2 (UK), 2014
Certificate on Basic (MS office and OS Introduction), LBS. 1995
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3. ACHIEVEMENTS
Year Award Project Name & Objective Methodology Objective Role
2013
Lean Six Sigma
Excellence Award
– SCMHRD
Mission Suvidha
Objective:-
Improving the Cash less
claim TAT.
LEAN
Post Trend:- 65 min
CBA - Rs. 5 Million
Benefit and Cost
Rs.0.6 million
Trainer /
Project
Mentor
2012
Six Sigma Case
study Presentation
– ISI
Mission Paryaptha
Objective:-
Identified the optimal level
of Liquidity (cash) –
Insurance Co’s
DMAIC
CBA - Rs. 2.5 Million
Benefit
Trainer /
Project
Mentor
2011
India Insurance
Award
Auto Issuance Project PDCA
Increase in % of Auto
issuance
Project
Consultant
Product Innovation – Health
Insurance
DFSS
New product
Development
Project
Consultant
2010
Lean Six Sigma
Excellence Award
– SCMHRD
Mission Badhautri
Objective:-
Improving the Claim
Settlement TAT
DMAIC
Post Trend:- 15days
CBA - Rs. 3 Million
Benefit and Cost Rs
0.15 Million
Trainer /
Project
Mentor
PROFESSIONAL EXPERIENCE
Career Summary
Position Division Type of Role Years
Department Head Quality /Projects Training and Project Management 7 Months
Sr. Manager / MBB Business
Excellence
Project Management, Training and development
& Business process improvement
4 years
Manager / BB Quality Project mentoring and Training 4 years
Sales Manager Corporate Sales Channel - Management & Development 4 years
Asst. Manager Production and
Export quality
Market research & Quality control 2 years
Note:
1) Total of 90+projects mentored or done during my last 13 years journey across
different Functions/ Departments.
2) Total of 126 People Trained under me.
Modi Enterprises. (Delhi, India). 2015- Till
Department Head (Quality and Projects)
Key Responsibilities:
• Teaching / Training and Development of resources.
• Lead /Mentor Project and Program management across the enterprise.
• Identification of Improvement project and assign it to the respective Project team.
• Monitoring and reviewing the dashboard of different functions (process).
• Contribute to structure, procedures, and templates within the organization & the department level to
enhance value addition to the business.
• Support the deployment of process excellence across the all business units.
• Mentor other department leadership and colleagues on Business Excellence Model
• Process re-engineering – For Cost effectiveness, Revenue Generation & Process performance
optimization.
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4. APOLLO MUNICH HEALTH INSURANCE CO. LTD. 2011 – 2015
Sr. Manager (Business Excellence - Corporate Office)
Certified LEAN /Six Sigma Master Black Belt, served as Continuous Improvement Manager responsible
for Selecting, Tracking, Training / Coaching and Assigning Lean Six Sigma projects. Mentored new
projects, and provided guidance to optimize project completion.
Devised and executed a plan to train key personnel across the organization.
Key Responsibilities (Primary)
• Training and Development of resources leading to certification. (Insurance, Process, SPC, Six Sigma,
Lean, DFSS, EFQM, etc)
• Content Development / Modules, for training.
• Lead /Mentor Project and Program management across the enterprise.
• Identification of Improvement project and assign it to the respective Project team.
• Monitoring and reviewing the dashboard of different functions (process).
• Lean Initiative. & Drive Continuous improvement across organisation (process)
• Employee engagement.
• Contribute to structure, procedures, and templates within the organization & the department level to
enhance value addition to the business.
• Support the deployment of process excellence across the all business units.
• Mentor other department leadership and colleagues.
• Process re-engineering – For Cost effectiveness, Revenue Generation & Process performance
optimization.
• Drive Strategic projects and or programs :-
Latest Programs & Project:
A) E2E Program
• New Business (Retail Operation)
• Renewals (Retail Operation & CRM)
• Endorsement (CRM)
• New Business (Group Operation)
• Endorsements (Group Operation)
• Claim (Cash less & Reimbursement)
B) Service to Sales (S2S) Program
The Idea behind the S2S is to utilize customer touch points, for servicing, as a point for up sell
And or cross sell. The S2S, have been taken up as a program for 3 years, with an objective of
Establishing a new channel for revenue (sales). The program had over achieved its target by 145%
Key Responsibilities (Secondary)
• Accountable for the participations in External platforms (Awards, seminars and competitions.etc)
• Refresher Training.
Key Voluntary Initiatives:
• Driving Business Excellence Initiatives Model
• Bench Marking Exercise
• Employee Engagement Initiative ( Initiative from Quality Department)
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5. MAX NEW YORK LIFE INS. CO. LTD, 2007 – 11
Manager – Quality
• Training the employees.
• Identify & Train /Coach People, initiate and mentor the Six sigma projects and its success full
certification.
• Train the Staff on ISO 9001:2008 for awareness and Initiate the Quarterly internal audits and support
the external Audits. Prepare the action plans for improvements, implement it, monitor the progress
and review it with the team.
• Motivate the employees to come up with their ideas for improvement and sharing best practices.
High Impacting project done:
New Sales Agent Productivity (One among the top projects)
The Idea behind the “New Sales agent productivity” is to increase the agent productivity from 3 per
month to 5 per month during the induction/ training period. We have deployed DMAIC methodology for
this project. The program had over achieved its target by 125% and a net of 10 million revenue have been
validated by Finance.
Achievements:-
1. Total 26 employees trained in Six Sigma in year 2010(21 Yellow belts, 4 Green belts & 1 Black Belt).
2. Completed 14 Six Sigma Projects in areas like customer Servicing, Cost reduction, Sales &
Operations team productivity and Attrition in 2010. The recommendations of Green Belt and Black
Belt projects replicated in National Level.
3. Total of Rs. 2.45 Cr savings resulted out of these projects in the year 2010.
4. One project qualified for the “Project of the Year Award” in the year 2010.
BIRLA SUN LIFE INS. CO. LTD 2003 – 2007
Executive Unit Sales Manager
• Primarily responsible for one exclusive corporate relationship and 3 Unit managers.
• Developing a training programme to be used in Relationship Head Office and Zone Branches, in line
with customer service strategy
• Managing and developing monthly incentive programme.
• Creating and introducing customer awareness and feedback forms and taking corrective actions on
the concerning areas.
Achievements:-
1. Two times in a row met 200% of business target individually for two quarters in 2006.
2. Closed highest premium of Rs. 10 Lacks
3. Acquired New businesses Relation for BSLI (Contributed Rs.10 Cr business)
ISRA AGRO TECH SYSTEMS PVT. LTD 2002 - 2003
Asst. Manager (Marketing, Quality, Market Research & Estate)
• Responsible for Market Research , export targets & Estate Management; through motivating and
developing staff, consistently achieving and surpassing Key Performance Indicators
• Monitoring and controlling production; basis customer specification & EOU norms.
Achievements:-
1. Started first shipment to E.U.
2. First time Recruited man power to different level (middle and Lower).
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6. PERSONAL DETAILS
Date of Birth : 26th
Feb, 1979 Languages : English, Malayalam , Tamil & Hindi
Nationality : India Marital Status : Married.
Valid Passport: Yes
I here by declare that all the information given above are Correct and truthful to my knowledge.
Date : Sep‘08, 2015 GEO.P.P
Page 6 of 6
7. PERSONAL DETAILS
Date of Birth : 26th
Feb, 1979 Languages : English, Malayalam , Tamil & Hindi
Nationality : India Marital Status : Married.
Valid Passport: Yes
I here by declare that all the information given above are Correct and truthful to my knowledge.
Date : Sep‘08, 2015 GEO.P.P
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