Sudip Roy has over 12 years of experience in business operations management and retail operations management. He is currently working as the Manager of Business Operations for Lakme Lever in Guwahati, where he is responsible for tasks like catchment mapping, sourcing new franchise prospects, vendor management, and store deployment. Previously he has worked for companies like Reliance Communications, Jetking Infotrain, Tata Teleservices, and Reliance Telecom in various retail operations roles. He holds a PGDBM in Marketing and Finance and is a Six Sigma Green Belt certified in Quality Management.

1. SUDIP ROY
Email: sudip.roy12@gmail.com
Skype Id: sudiproy123
Mobile: +919864419599
+91 9635114001
CAREER SUMMARY
Resourceful in Business Operations Management,encompassing planning, design, analysis, scope & risk
management, contingency planning, resource handling and ensuring on-time delivery. Adept at developing
procedures, service standards and operational policies with a proven track record of planning & implementing
effective control measures to reduce costs of the entire division. Excellent interpersonal and organizational
skills with proven abilities in relationship management and business communication. Strong aptitude to shape
innovative performance and demonstrable success in delivery, supported by strengths in leadership, influence,
communication and decision making. Dynamic career over 12 years reflecting pioneering experience and year
on year success.
ORGANIZATIONAL CONTOUR
Since Apr ’2016 with Lakme Lever (HUL Group) Manager-Business Operations
Location: Guwahati
 Catchment mapping as per target business plan.
 Sourcing new prospects for franchise exclusive for beauty and wellness services of Lakme Exclusive
across Assam &North East
 Locate or propose potential Service Franchise business partners and coordinate with the Investors and
maintain good relation with them
 Negotiating and closing the deal with the landlords as per the legal SOP and timeline
 Vendor Management, Regional coordination with vendor, PO release and utilization, quality control
and TAT review with vendor.
 Store Deployment, ensure timely execution of stores, store completion certification, vendor.
 Legal/Deposit Formalities, managing partner security deposit and legal agreement before store
execution.
 Recruiting and coordinating training for service operators.
 Coordinating with corporate marketing team for new product launch, ATL and BTL
 Closely monitoring profitability of region and business partner’s ROI.
Since Apr ’2015 to Mar’2016 with Reliance Communications Ltd. Retail Operations Manager
Location: Guwahati
 Ensuring smooth function sales and service in Reliance Mobile Stores.
 Recruiting and training sales & customer service staff.
 Monitoring team performance and motivating them to reach targets.
 Adhere to business quality parameters as defined time-to-time.
 Expanding store footprint as per month wise plan and ensure store profitability
 Increasing quality gross add on products viz. postpaid,prepaid voice,data devise,dth,
smartphone hence maximizing revenue.
 Execution of strategies and plans at an overall level across stores.

2.  Setting up/spreading stores,as well as ensuring service levels to various outlets.
 Increase the active customer base by controlling Active non users & Zero Usage customers.
 Development and retention of team members in stores
Aug ’2011-Mar ‘2015 with Jetking Infotrain Ltd. as a Retail Branch Manager
Location: Siliguri
 Handling the branch administration, sales & operations in order to ensure the optimum capacity
utilization and quality service delivery to provide client delight.
 Overall responsibility for business requirements, budgeting, planning, forecast upto profitability of
branch and organization of all resources.
 Revenue enhancement and inventory management
 Vendor Management for Advertisements, publicity, hoardings, banners, ATL, BTL activities.
 Communication, implementation and compliance of all corporate policies in the Centre.
 Preparation of reports (MIS) on sales, billing & collection, target analysis.
 Liaison with top management and assisting in creating annual, quarterly and monthly budget and
monitoring cash flow, collection and constant correction of same based upon results.
 Creating a positive culture, work environment, identifying and developing areas for growth from
existing assignments and projects.
Sep’2009-July2011 with Tata Teleservices Ltd. as Assistant Manager-CSD
Location: Siliguri (ROWB)
 Ensuring quality service at FOFo stores.
 mapping zero usage channel wise and ensure minimization of ZU
 Resolving disputes between different departments and conflict resolution.
 Recruitment of best resources, training and delegation of job
 Ensuring quality bill collections with retention
 Ensuring regular audits at stores & retail touch points and implementation of projects to ensure CSAT.
 Team target achievement & financial management through strategy and planning to increase,
achieve business objectives
 Compliance of all Retail Processes across stores.
 Establishing retail service framework and deployment.
 Extend Customer retention and delight programs.
 Team Reviews and R&R programs, attrition control.
Feb’2007-Sep’2009 with Reliance Telecom Ltd. as Assistant Manager-Retail Operations
Location: Siliguri (ROWB)
 Ensuring adherence to store processes in terms of documentation and systems
 Drived smooth marketing and service operations- (FOFO stores) in North Bengal & Sikkim.
 Ensuring infrastructure / store upkeep.
 Maintaining availability of stock at the store while adhering to norms
 Ensuring appropriate placement of pop-ups and product displays at store
 Executing marketing, branding and promotion activities.
 Resolving store-specific issues within specific timelines.
 Keeping employee-retention and motivation levels high through regular reviews and performance
streamlining and CSAT.
 Identifying gaps in performance of immediate team and ensure training to bridge the same

3. Jun’2003 to Feb 2007 with Reliance Infostreams Pvt. Ltd. as Team Leader- Retail Operations
DAKC, Navi Mumbai
Responsible for meeting all relevant statutory and mandatory requirements associated with operations and for
working within the framework of the company's core values, as well as promoting its ethos and mission statement.
 Establishing and implementing goals and objectives. Effectively provided support to the postpaid customers,
providing timely and effective resolutions to to customer issues on credit limit, bills, schemes and promotions.
 Developing Brand& product promotion, communication strategies
in the web world/store.
 Handling Cross selling, Billing & Collections as per target.
 Handling a team of 15 team members.
 Closely monitoring team performance, area of improvements.
 Conducting monthly team reviews and R&R programs.
TRAINING ATTENDED
Business Communications, Time Management, Business Ethics, Team Building, Voice & Accent,
Management & Leadership
Certification
Six Sigma Green Belt (Quality Management) from IIT Delhi
SCHOLASTICS
 PGDBM (Marketing & Finance) from IMIS, Bhubaneswar in 2003.
 B.Com from Goenka College of Commerce & Business Administration, Kolkata in 2001.
 Higher Secondary(HS) from Coronation High School, WB in 1998.
 10 th from Coronation High School, WB in 1996.
PERSONAL DOSSIER
Date of Birth: 27th of November 1981
Address: Asmi Vatika, 3rd Floor, Sachin Sarkar. Sarani, Collegepara,
PO:Siliguri, Dist.: Darjeeling ,West Bengal PIN: 734001
Language Known: English,Hindi,Bengali,Assames
Marital Status: Married
Passport: L9081163
(Sudip Roy)