More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (14)
Similar to Hardphonecellphone
Similar to Hardphonecellphone (20)
Recently uploaded
Recently uploaded (19)
Hardphonecellphone
- 1. Hard phone, cell phone, soft phone, what's next? The Next Generation Communications June 5, 2014 IT Summit 1:10pm – 2:00pm Science Center A
- 2. Agenda Unified Communications (UC) Susan DeLellis, UC Strategy and Planning susan_delellis@harvard.edu UC Service Demonstrations Karen Erasmi, Voice Engineering Manager karen_erasmi@harvard.edu Mike Cardoza, Video Services Product Manager mike_cardoza@harvard.edu Q&A 2
- 3. Calling Behavior at Harvard is Changing We are using our traditional desk phones less often - 1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 6,000,000 7,000,000 8,000,000 2009 2010 2011 2012 2013 NumberofCalls Fiscal Year Number of Calls From Harvard Desk Phones 3 Source: Verizon
- 4. - 5,000,000 10,000,000 15,000,000 20,000,000 25,000,000 2009 2010 2011 2012 2013 TotalMinutesUsed Fiscal Year Minutes Used Calling from Harvard Desk Phones International Domestic Long Distance Local Calls Calling Behavior at Harvard is Changing We are talking less on our traditional desk phones 4
- 5. Our Expectations and Appetite for Communications Tools are Rising We are becoming more mobile We are influenced by consumer based options 5
- 6. Growth in Mobile Devices is Accelerating Particularly with smartphones 6
- 7. Unified Communications Initiative What is it? A Transformation and Modernization Why Now? We’re running out of Time …….. The Centrex system is nearing end of life and rates are going up (7% line, 2% equipment starting 7/1) …….. We can’t offer features & services our customers expect ……… The value of the desk phone is decreasing, we are more mobile and require different options ……… There are proven next generation technology and services available providing better value When? Soon! …….. We are 8 months into the planning phase now (began last October) …….. We have currently received our first round of implementation funding …….. Our recommended option builds out the new IP telephony platform in 2/2015 w/early adopters in 6/2015 …….. We are also engaging in Proof of Concepts for a self service Voice Portal, Desktop video and phoneless phone ……… of the Harvard telephony system, services and administrative processes to deliver and support next generation IP tools and services and how we work today 7
- 8. 8 IP Telephony Conferencing What is Unified Communications? Our legacy telephony systems, plus Desk Sets • basic models and more sophisticated ones with video capability • inbound/outbound calling • user directory Soft Phones • clients that run on laptops, desktops and mobile devices • Inbound and outbound calling • user directory Portals • end user and administrative Presence • awareness of my availability on devices and clients Chat • person to person or group Desktop Share • screen sharing • file transfer Instant Messaging Audio • VoIP • toll • toll-free Video • desktop and mobile client • person-person & group video meetings • desktop sharing, document presentation and annotation Web • desktop sharing, document presentation and annotation • e-learning and training Authentication, administration, user support, cellular & data infrastructure, software distribution, mobility support
- 9. To provide modern, flexible, easy-to-use, communications tools to enable a wider range of use cases for faculty, staff, and researchers to learn, teach and work. Unified Communications Initiative Vision • Reduce use of legacy phone infrastructure • Deliver features and applications for voice, conferencing, instant messaging and video • Unify the feature set for anytime, anywhere accessibility • Drive, through other initiatives, ubiquitous access to cellular and WiFi services • Empower users through self- service Strategic Objectives • Delivery of fewer, better communications choices, more efficiently • Support for Bring your Own Phone • Phased, modular project rollout • Solution cohesiveness that “feels like Harvard” and works across and with existing Harvard platforms and services Guiding Principles • Reduction in the number of lines and phones • Metrics for simplified billing and provisioning • Metrics for price/value • Customer satisfaction Key Performance Indicators Unified Communications Vision 9
- 10. Unified Communications Opportunities & Challenges • To deliver a cost neutral UC solution w/improved features and benefits – A standard suite of communication and collaboration tools for use across the University; Choice of end-point options (hard, soft or cell phone, computing device) – Long awaited features such as Directory dialing; Support for mobility and anywhere/anytime access – Move towards self-service tools and Service Now integration – Cost avoidance through phone reductions, elimination of copper wiring (new buildings) – Simplified billing, operational and licensing models • It is a massive undertaking; we have lots of lines that touch every user at Harvard – New processes; operational, support, billing, 911 as examples – Coordinating school and department migrations w/key decision factors: • Timing with other projects, new construction, network & authentication readiness 10
- 11. When the telephone was invented? – 1876 by Alexander Graham Bell What state had the first area code? – New Jersey, 201 area code in 1951 What is the most expensive telephone number? – 666-6666 was auctioned off for charity in Qatar for $ 2.7 million Who once owned 888-8888? – Apple Co-founder Steve Wozniak (it earned over 100 prank calls a day) When was the first mobile phone call and texting made? – Mobile call in 1973 by Martin Cooper; texting introduced 21 years ago by Neil Papworth Let’s conclude with some fun telephone facts Do you know……. “It’s a great invention Mr. Bell .... but the keyboard is a bit tedious for Twittering.” 11
- 12. Unified Communications Application Demonstrations End User Voice Portal Phoneless Phone Jabber Desktop Video 12
- 13. Thank you for attending Questions? 13