Khodhanda Murthy Subramaniyam has over 7 years of experience in technical customer support. He has excellent communication and time management skills. He has studied for several IT and networking related qualifications and certifications. His work experience includes roles at Telstra providing technical support over phone and remote access, Hewlett-Packard providing desktop support, and Mphasis in India also providing desktop support.

1. Khodhanda Murthy Subramaniyam
5/55 Garfield Street
WentworthVille, NSW-2145
Mobile No: 0433633613
Land line: 0286779990
Email: murthy2358@yahoo.com
Personal Profile I have over 7 years’ experience within Technical Customer Support. I
am an individual with sparkling communication skills. I am an enthusiastic and motivated
individual. I have excellent time management skills. My ability to adapt to changing
environments or circumstances enables me to work well under pressure. I am friendly
and approachable yet professional and fair.
Education and Qualification
• Studying Certificate IV in Information Technology & Help desk
• Diploma in Computer Hardware & Networking
• Certification in Medical Terminology (Medical register of Australia )
• Certification in Home Tutoring ( Mission Australia )
• NCTVT Apprenticeship Steward Trade
Corporate training undergone
• Certification in customer service ( call center agent) conducted by Mphasis
• Train the Trainer (Exploring Our Potential)
• Core Training Programmers to handle Food and Beverage by Taj group.
Corporate Training under Telstra umbrella
NBN WIFI Broadband & Premises Networking (NBN01052A)
Work Experience
Telstra – “Technical Support Specialist “June 2014 – Till Date
Duties and Responsibilities
 Provide customer support and technical issue resolution over the phone via
Remote logging tools such as Windows remote servers and LogMeIn console
 Networking of the devices using TCP/IP technologies
 Communicate with customer in Laymen’s Terms to get better understanding of the
customer issue and faster resolution rate
 Meeting KPI standards for business perspectives and won best service technician
of the Telstra Platinum
 Constant communication to the customer to provide successful solution to get the
service back and running
 Basic troubleshooting of the network including Modem, Routers, Gaming
Consoles, Antiviruses
Khodhanda murthy, Tel: 0433633613 1

2.  Provide remote support for all Windows and Mac internet configuration
Telstra – ‘Sales and Technical Support Consultant’ Oct 2012 to June 2014
Duties and Responsibilities
•Installation, maintenance, troubleshooting, and repair of desktop technology
hardware and software.
 Troubleshooting & understanding of technology including, home networking,
security software, game consoles, and other digital devices
 Installation & maintains of all types of modem & routers currently in the market
 Assists in the setup and operation of audiovisual hardware as required by end user.
 Configuration & troubleshooting Email application ( Outlook, windows Live, etc)
 Upselling perfect technical plan according to the end user requirement.
 Escalates incidents and questions to appropriate support groups.
 Assist in administration and maintenance of technology infrastructure components.
 Configuration of Big Pond and 3rd
Party Modems including ADSL, Cable, 3G and
4G devices
Hewlett – Packard, “Desktop Support” May 2011 to May2012
Duties and Responsibilities
• Refresh Project for GE Health Care, Imaging the New laptop and desktop with the
standard Win 7 or XP. Migrate existing data and specific personalised configuration
files (such as Internet favourites and outlook PST files) and also necessary software
depending according to the user.
• SCDM, Solution Desk, Lotus notes, Exchange, Office WebEx
• Manage users profile through Active directory.
• Asset Management ( update stock with IMACD)
• Technical Trouble shooting over the phone ( Desk top support ) Remote access
• Maintain documentation such as asset management details and customer sign-off
records.
• Support other business related application for multiple account ( GE Healthcare , GE
Money and GE Energy )
• Advanced Windows 7 and XP support ,Office 2003/2010 support skills
• Understand and work within the HP Standards of Business conduct.
Personal computer (home based business) Feb 2010 to May 2011
Duties and Responsibilities
• Assembling and upgrading all computer peripherals
• Computer Repairs, Upgrades
• Virus / Spyware Removal
• Internet / wireless Networking Setup & Support
2

3. Coonabarabran High School, NSW “Technical Support Officer” DEC 2009 to Dec
2009)
Duties and Responsibilities
• Installing, upgrading and supporting IT Infrastructure
• Providing advice to School Principal on technical issues impacting on DET
standard ICT technologies and learning systems
• Providing 2nd
level support for L4L technologies and liaising with other
technology support officers to ensure high quality service to all schools
• Providing technical solutions for network issues
• Interpersonal skills that demonstrate an ability to effectively relate to staff
and students at all levels.
• Sound oral and written communication skills with the ability to provide
effective advice and support.
• Conceptual and analytical ability within the IT field, including the ability to
develop innovative solutions to problems.
• Ability to install and maintain network systems incorporating the Internet
and Electronic Mail.
• Ability to work with minimum supervision.
Katoomba Trading Pvt Ltd Customer Sales Representative Jan 2009 to Nov 2009
Duties and Responsibilities
• Handling inbound phone enquires on behalf of sales team
• Utilizing an in-house database system to process customer enquiries
• Wholesale order taking
• Preparing Sales invoice
• Data entry and maintaining Payment register
• General administration as required
Mphasis Bangalore, India “Desktop support” Jun 2004 to Sep 2005
Duties and Responsibilities
• Online core support for the broad-band service
• Assisting the customer according to their operating system
• Call clients to provide reminders and status reports.
• Utilizing an in-house database system to process customer enquiries and provide
information
Sincerely,
Subramaniyam KhodhandaMurthy
Khodhanda murthy, Tel: 0433633613 3