This document discusses unified communications and its benefits for organizations. Unified communications integrates various communication methods like instant messaging, video conferencing, and voice calls. It allows people to communicate through their preferred channels and locations. This helps improve productivity by streamlining information delivery and enabling faster collaboration. Unified communications provides benefits like improved customer service, reduced process inefficiencies, and increased mobility. It is useful for knowledge workers by facilitating an always-available style of communication tailored to their specific jobs.

1. Unified CommunicationsPresented by,Sarah DeoriUtkarsh VermaVandan JoshiVijay Deep ShuklaChineahRowin

2. Customer Facing Impact43% of Global region firms expect biggest impact on sales & cust. service personnelCommunications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demandingChanging WorkforceCommunication ChaosAverage information worker gets >50 messages/day in up to 7 different placesTalent shortages, ageism, and culture clash among them will force employers to rethink acquiring and managing talent.GlobalizationProcess Inefficiencies78% of CEOs say their companies are going global to find new customers93% organizations missed deadlines resulting in loss revenue to competitorsIncreased Mobility87% of workers work outside their headquarters building Tag!~60% of enterprise phone calls go to voicemail, driving additional phone calls, emails, IM, etc….. CXO Impact24% Global region companies expecting senior management would receive significant benefits form UC

3. What Is Unified Communications?Instant messagingPresence informationIP telephonyVideo conferencingCall control Speech control

4. How its different from unified messaging.Unified communications refers to both real-time and non-real time delivery of communications based on the preferred method and location of the recipientUnified messaging systems picksmessages from several sources (such as email, voice mail and faxes), but holds those messages only for retrieval at a later time.

5. Vision For Unified CommunicationsIncreased productivity through communications convergenceServedUsers Un-ServedUsers Under ServedUsers E-MailCalendaringVoIPAcross DevicesConferencing InstantMessagingAcross NetworksTeam WorkspacesBusiness Process IntegrationIdentity & PresenceApplication Integration

6. Business process integrationAllows an individual to send a message on one medium and receive on anotherMain focus of Unified Communications is to reduce communication response time

7. MulticastUnicast

8. ComponentsMultiple modes of business communications can be seamlessly integratedA solution which consists of various elementscall control Multi mode communicationsPresenceinstant messagingunified messagingspeech access and personal assistantconferencing collaboration toolsMobilitybusiness process integration

9. Business benefitsStreamline information delivery Ensure ease of useFaster interaction and service-deliveryMore direct collaboration between co-workers and with suppliers and clients

10. Who is it forUnified communications is very useful for knowledge workersInformation workersService workers Facilitates always-available style of communicationCan be tailored to each person’s specific job or to a particular section of a company

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