Jaffer Sadiq is applying for an IT desktop support engineer or help desk support position. He has over 3 years of experience in computer hardware maintenance, networking, help desk support, and sales of computer parts. He has worked as a laptop engineer for Sony India, a computer technician at Jarir Bookstore in Saudi Arabia, and a help desk field engineer for Airtel in India. He is seeking a new opportunity to further his career in IT desktop support and technical support.

1. 1
JAFFERSADIQS.M
JAFFER SADIQ SYED MOHAMMED
DUBAI,U.A.E
Contact : +971507973051
sadiqjaffer88@yahoo.com
jaffersadiq88@gmail.com
Sub: Application for the IT desktop Support Engineer / IT Help Desk Support
I am JafferSadiq IT DesktopEngineer(IT) withComputerEngineerexperience of 3+Yrs inComputer
(Laptop ) & Mobile Hardware Maintenance and Networking& HelpDesk Support & Sale Executive.
Followingisthe shortoverviewof myprofessionalexperience.
Hand on Computer( Laptop )& Mobile Hardware Maintenance and Networking& HelpDesk Support
& Sale Executive of Computerparts.
Before receivingmyBachelorsof Technologydegree in InformationTechnology fromthe ANNA
UNIVERSITYof 2010, I workedforJobsto prepare Laptop Engineer for the SONY INDIA Pvt Ltd ( Hifi
Solution) SUBCONTRACTOR companyas LAPTOP & DESKTOP & TABLETS from2011 to 2012. Theni got
the Opportunity inJarir BookStore ( Jarir ComputerService centre ) like ComputerTechnician,
Technical Support Counterin Jarir showroow, IT Electronics Units.
Hands onExperience inHelpDeskSupport &CCTV Issue inRetail Showroom &Sale Executive &
Warehouse LogisticsComputerParts & Commercial Retail Showrooms withskillstechnical knowledge.
I needtoAchieve more &more in the IT DesktopSupport& Technical Support FieldbyworkwithBig
Organization.
PresentlyIaminDUBAI by visitingvisaandvalidto 15st
December,if the recruiterneedsdirectinterview
I can able to be there for furtherconversation.
Thank youfor yourtime and consideration.Ihope tohave the opportunitytodiscussthe openingwith
youin person.
WithThanks & Regards,
JAFFER SADIQ S.M.

2. 2
JAFFERSADIQS.M
PROFESSIONAL SUMMARY
Technical supportprofessional offeringextensive experience andthoroughknowledgeof different
operatingsystems,hardware,desktopperipherals,ITnetworksystemsand firewalls.
EDUCATION
2006 - 2010 | Bachelor of Technology (Information Technology) First Class 68%
Anna University, Chennai -54, India
IT Computer Desktop Support Engineer ( Technician ) :
Jarir Computer Service centre – Jarir BookStore – Saudi Arabia .
Job Position: Computer Engineer from September (2012) to April (2015)
Responsibilities Handling:
 HandledDay to Day L1 Supports and Handled technical skillsaccording to Vendorsupdates
Servicingall kindsLaptops , Desktops& Tablets & Mobilesall brands ( ACER , ASUS , TOSHIBA
, HP , LENOVO, SAMSUNG )
 Troubleshootingthe customer problemsin theirPC’s and fixthe Hardware and Software
componentsof each brands.
 Replacingthe Spare parts for the each brands
 Differenttypesof windowsinstallationin each brands.
 Handling the Logistics support for all vendors( ACER , ASUS , TOSHIBA , HP , LENOVO )
 Providingtechnical support overthe phone to customers
 Check with userguides,technical manuals and support documents to research and find
solutions
 Setting up and configuringStaff Laptops and office Desktops computers.
 Install,configure,test and maintain systemsand network upgrades and patches for all
properties
 Provide the support requiredto close service eventspromptly,withinthe SLA and to the
satisfactionof the customer
 Installationof Mobile softwares& troubleshootinghardware parts.
 Workingwithina TCP/IP network environment,includingDHCP,DNS and Ethernet.
 Provide in-depthtechnical support for customerservice deliveryvia telephone,written
correspondence,or electronicservice regardingtechnicallycomplex,escalatedproblems.
 Run tests and simulationsto assist with problemsolving
JAFFER SADIQ S.M
+971 – 507973051
sadiqjaffer88@yahoo.com
jaffersadiq88@gmail.com
Address for correspondence
AL Muteena,
Deira,
Dubai,U.A.E.
Home:
Mosque Street,
CuddalorePort,
CuddaloreDist,
Tamil Nadu, India

3. 3
JAFFERSADIQS.M
Description of Company :
 Retail Bussiness Company in Saudi Arabia.
 Jarir Bookstore( not justa bookstore ) sellingbooks ,ITElectornics Products.
 Handlingdealership of AppleProducts & all ITElectronics Brands.
LAPTOP ENGINEER ( VAIO ENGINEER ):
SONY INDIA PVT LTD ( HIFI SOLUTION ) SUBCONTRACTOR.
Job Position: Computer Engineer from April (2011) to August (2012).
Responsibilities Handling &Description of Company:
 Troubleshootingthe customer problemsin theirPC’s and fixthe Hardware and Software
components
 Installation,upgrade and maintenance of serverhardware.
 ServicingSony Laptops
 Providingtechnical support over the phone to customers
 Manage and monitor all installedsystems,configure ,testand maintain systemsand update
patches for all Properties.
 Maintain support to Service Centre database with up-to-date information.
 Retail BussinessCompanyin Chennai
 Hifi Solution( Sony Service Centre ) servingIT ElectronicsProducts like Laptop , Tablet ,
Camera
Help Desk Trainee Field Engineer :
Airtel India Pvt Ltd (Chennai).
Job Position: Help Desk Field ENGINEER from February (2011) to March (2011).
Work Description:
 Attend site to resolve customerissues
 Installationof Modemin the CustomerPlace and diagnosticsFault in Networks
 Installation& Configuringthe switches, routers.
 Respondto requestfor technical Assistance by phone , email and usinghelpDesk
 Installationof Cablingin the Customerplace And StreetTowers
 Provide remote troubleshootingand break fixto existingcustomersites
 Prepare periodicreports and statisticsof the network systemperformance
 Provide a highlevel ofcustomer care, and ensure wheneverpossible,customerissuesare
resolved withinSLAs
 Travelingto clientsitesto helpwith installs,deployment,andtroubleshooting.

4. 4
JAFFERSADIQS.M
Certification
 CCNA(CiscoCertifiedNetworkAssociation) - Course completedatSansBond,Chennai
 DAM(DiplomainAnimationMultimedia)-CoursecompletedatLakhotiaComputerCenter,
Cuddalore
Skills
 OperatingSystems : MicrosoftWindows10, 8.x, 7 and older
 ProgrammingLanguages : C, C++
 ScriptingLanguage : HTML, JavaScript
 Package : Ms Office Package
 Software Tools : Rational Rose,AS400 , HD Cloning
 Interactionskills : CustomerService,Troubleshooting
 Languages : English& Tamil : Speak, Read & Write
Hindi & Arabic : Learner
Personal Strengths:
 Positive attitude,systematicand straightforward ,Hard working,Co-Operative and
Optimistic.Readiness toundertake tasksandfinishontime.Abilitytowork toUndertake tasks
and finishon time.Abilitytoworkina Group as well asan Individual.
Personal profile:
 FatherName : M.A. SYED MOHAMMED
 Gender : Male
 Date of Birth & age : 08-02-1988
 Nationality : Indian
 Religion : Islam
 Martial Status : Married
 Permanent address : 38/65, Mosque Street,Cuddalore-ot,Cuddalore
 TamilNadu,India.Pincode:-607003
 PASSPORTNO : H1692523
 DATE OF EXPIRY : 16/11/2018
 SKYPE ID : jaffersadiq88
DECLARATION
I hereby declare that the above mentioned details are true to the best of my knowledge.
Date:- [ JAFFER SADIQ SYED MOHAMMED ]