Ayman Taha Allam is a Service Desk Engineer currently working for Vodafone Egypt (VIS) since February 2015. He has over 7 years of experience in technical support roles for Vodafone Egypt and provides first and second line support for issues like Active Directory, applications, ProDSL, ADSL, smartphones, and business solutions. Ayman holds a Bachelor's degree in Telecommunication and Electronics from Menofia University and is skilled in areas like networking, ITIL, virtualization, servers, cloud computing, Linux, storage, and vSphere 6.

1. Ayman Taha Allam
SERVICE DESK ENGINEER
Date of Birth: 28th of December 1988 Marital Status: Married
Nationality : Egyptian Mobile: 01015815726
Email: aymanallam71@gmail.com Military status: completed
PERSONAL INFORMATION
Vodafone Egypt (VIS) Service Desk Engineer – Vodafone International Services (VIS)
Feb 2015 - today •Provide comprehensive first-tier support for the efficient resolution of technology
problems and requests.
•Work on Active Directory and applications like SIEBEL.
•Resolve issues utilizing excellent customer service skills, problem solving skills,
technical thinking/reasoning skills, and a high level of individual judgment to ensure
outcomes of customer satisfaction.
•Manage and triage multiple incoming priorities effectively by understanding cus-
tomer needs and meeting Service level requirements.
•Identify potential system problems and escalate to department contact for resolution.
Vodafone Egypt Fixed Data solution engineer – Vodafone Egypt
Jun 2014 - 2015 • Provide ProDSL and ADSL support to enterprise ( All Segments ) users with 1st and
2nd Line Levels
•Provide troubleshooting and technical support via phone, web based tools and email.
•Sense of urgency and the ability to do what it takes to solve customer issues and to
also maintain the Company’s high Support standard within the competitive market.
Vodafone Egypt Technical support engineer – Vodafone Egypt
Mar 2013 - 2014 •Provides relevant and accurate information (Services, Products & Policies).
•Handle ADSL technical, billing & smart phones & business solutions.
•Second line of support to make sure that all escalated problems will be solved in the
appropriate time.
Faculty of Electronic Telecommunication and Electronics Department
Engineering Menofia University
2005 - 2010
Portfolio
EDUCATION
EXPERIENCE

2. THANKS FOR YOUR TIME
aymanallam71@gmail.com
+201015815726
Addicted to usability, mobile and user centered designs, I
care about details as well as on the big picture and try to
create something exceptional. Even if you don’t recognize it
at first glance, it’s that special something that sets you apart
from the competition.
Technical Skills
NETWORKING
ITIL
VERTUALIZATION
SERVERS
CLOUD COMPUTING
LINUX
STORAGE
VSPHERE 6
DATA CENTER
SKILLS
COMPETENCES & WHAT I LOVE
SERVERS
CLOUD , DATA CENTER
& VERTUALIZATION
NETWORKING