1. Unifying Communicationsthrough Interoperability Mark Coleman Customer Experience Engineering mark.coleman@microsoft.com

2. What Information Workers Experience TodayCurrent communications and collaboration experience Source: Ideal Communications and Collaboration Research by Microsoft, 2009

7. Common Communication Silos The Unified Communications Offering E-mail and Calendaring Web Conferencing Video Conferencing InstantMessaging (IM) AudioConferencing Telephony Voice Mail InstantMessaging Telephony and Voice Mail Unified Conferencing: Audio, Video, Web E-mail andCalendaring User Experience User Experience User Experience User Experience User Experience User Experience User Experience Unified Experience Authentication Administration Storage Compliance Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage On-Premises In the Cloud

9. Instant Messaging

10. Peer-to-peer Voice & Video

11. Conferencing (Voice & Video)

12. Collaboration/Application Sharing

13. Unified Messaging

14. UC-enabled application platform

16. Interoperable and Extensible Platform Integrate and Enhance Existing Investments UC client should work with other applications and systems » » » Offer Choice in Voice / Video Take advantage of interoperability to replace, enhance, or add voice / video options Extend Communications to Business Processes Integrate presence with line of business applications

17. Unified Communications Interoperability by DesignPrinciples and processes Listen to customers Make interoperability an explicit part of the development process Engage the industry Create a healthy partner ecosystem

18. Non profit vendor alliance formed in April 2010 Open to all UC hardware, software vendors, service providers and network operators Mission - To enable interoperability of UC scenarios based on existing standards Founders Contributors UC Interoperability Forum An industry alliance aimed at UC interoperability

22. 59 sites, 6.6M calls and 44M minutes /month

23. $1.2M per month from audio conferencing service

24. $2M per year in telephony support costs

26. Cultural change required to maximize the return

27. Network planning essential to success

28. Optimized devices improve user satisfactionImproved Productivity and Greater Flexibility for the Global Workforce Ad hoc collaboration Planning Meetings Customer Meetings Global Development Teams

29. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.