UC Reference Group
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The document summarizes several projects under a Unified Communications Program including: 1) An IPTel project to replace phone handsets, voicemail, and PBX equipment while upgrading call center functionality. 2) A Desktop Communicator to provide enhanced collaboration tools like video conferencing and application sharing. 3) A Carrier project to select a single provider for fixed line services to reduce costs by 40%. 4) A Mobility project to standardize mobile devices and support to lower costs by 45% compared to government rates. 5) A Call Accounting project for centralized billing to increase visibility of telecom charges and costs.
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The document provides an update on UC's IPTel deployment project including:
1) A pilot site deployment schedule for rolling out IP phones to various buildings over several dates in December 2008 through February 2009.
2) An update on carrier, mobility, and billing projects including transitioning phone and data services, procuring new mobile devices, and consolidating monthly bills.
3) Details from an IPTel working group on default phone settings, profiles, directories, caller ID, voicemail policies, and user acceptance testing plans.
July Mobility Ffield
The document outlines a communications plan for a company transitioning its mobile services from one carrier to another. It identifies key stakeholders and their potential concerns about the project. It then details a schedule of communications tasks leading up to and after the transition, including sending emails, brochures and conducting phone calls to provide information about what will happen, why it is happening, and how the transition process will work. The message content covers an overview of the project, benefits of the new carrier like cost reductions and a new phone range, and instructions for what users need to do like swapping their SIM card.
Rg Roles Responsibilties
The document outlines the roles and responsibilities of a Reference Group (RG) that provides guidance to a Program. The RG aims to provide a high-level and "whole of University" perspective. Main responsibilities include:
1) Attending RG meetings to review, validate, and provide feedback on business requirements and service models.
2) Monitoring risks and issues.
3) Providing advice on engagement, deployment, communication needs within their area.
4) Conveying program information back to their workplace and providing leadership and support for the program.
5) Committing 1-3 hours per week depending on the project phase.
Iptel Network Dependencies
The document discusses the University of Melbourne's network renewal project which involves upgrading their IP telephony system. The current system uses a cluttered infrastructure spread across multiple buildings. The network renewal project aims to modernize the telephony system by consolidating it into data centers and implementing a more efficient IP telephony system connected over a centralized WAN and LAN. This will replace the outdated infrastructure and enable improved connectivity, access to information and communication services for staff and students.
RG Mobility Rollout
The document discusses a two-phase rollout approach for migrating mobile phone services from the current provider to Optus. Phase one will involve piloting the transition with a small group of users and centrally-managed accounts. Phase two will transition the remaining faculties and professional departments on a rolling basis. The rollout will utilize information sessions, newsletters, and deployment staff to communicate the changes and transition users to the new Optus services in a coordinated manner while refining processes based on feedback.
RG IPTel Update
The document discusses plans for an IPTel project at the University of Melbourne. It includes:
1) Acquiring a new 10,000 direct in-dial phone number range to replace existing numbers and accommodate expansion at remote campuses and Parkville.
2) New IPTel features like Extension Mobility, which allows users to login to any phone and access their profile, and a Phone User Web Page to manage settings remotely.
3) Unified Messaging which integrates voicemail into email for those with Outlook/Entourage, and voicemail access via phone for others.
DC Working Group meeting 2
The document outlines the agenda and topics to be discussed at a meeting of the Desktop Communicator Working Group. Key topics included strategy updates from Microsoft and Cisco, current and future communication scenarios, an overview of solutions like Cisco Unified Personal Communicator and Microsoft Office Communicator, and hosted conferencing options. Next steps discussed hosting product demonstrations of the solutions and determining business requirements and evaluation criteria.
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UC Reference Group
- 1. Unified Communications Program Reference Group Meeting #1 Information Projects
- 3. Unified Communications Reference Group
- 4. Unified Communications Reference Group
- 14. © Copyright The University of Melbourne 2006 Thank you for your attendance