The document provides a summary of an individual's work experience and qualifications. They have over 13 years of experience in IT fields including networking, hardware support, and management roles. Currently, they work in help desk support at a hospital, assisting over 1,000 users and 2,000 devices. Their education includes an honors degree in wireless networking and certificates in business management and customer support. They have strong technical skills across operating systems, networking protocols, and remote access tools as well as management abilities in team leadership, customer service, and communication.