12. … Results in Delays and Missed Deadlines … Unable to Reach Coworkers on First Try… … Have to Use Multiple Methods of Reaching Coworkers… Communication Devices and Apps Proliferating … Employees Increasingly Mobile … Source: Sage Research A Disconnected Scenario Impacting Impacting the Bottom Line the Top and Bottom Line Daily 52% Daily 36% Monthly 22% 6.4 Types of Devices 27% Traveling 1X Month Avg.
13. “ The cognitive limit to the number of individuals with whom any one person can maintain stable relationships" Dunbar’s Number 150
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15. Consumer Tech Influence on the Enterprise Consumerization the most significant trend to affect IT over the next 10 years Generation X and Y Influence
16. The Winds of Change… One Time Zone, Real-time New and Changing Regulations Business Continuance Working Moments Consumer Influence Mobility and Uniformity of Experience The “Millenials” Web 2.0
17. “ If I had asked people what they wanted, they would have said faster horses” Henry Ford
20. UC Market Forecast 5,000 0 10,000 Market Size ($M) 25,000 FY’03 FY’04 FY’05 FY’06 FY’07 FY’08 FY’09 FY’10 30,000 35,000 20,000 15,000 Sources: Synergy, Gartner, Wainhouse, Datamonitor, Ovum, and Cisco 40,000 TDM PBX IP PBX Messaging Contact Center Conferencing and Collaboration Enterprise FMC Rich Media Email/Calendaring Enterprise IM
21. UC & Web 2.0 Transcend Boundary free UC Frictionless Collaboration Include Extend UC to customers & partners Transform Competitive advantage with UC Wikis, Blogs, Mashups Social Networking Face book Accelerate Extending UC across the business Intranets, Email & IM Migrate Legacy to IP Enable the change Unified Communications and Web 2.0
22. Anytime, Anywhere, Access and Availability Blurring of Work and Free Time Collaborative Communities Travel/ Commuting Reduction Programs Built-in Resiliency and Compliance Speed and agility required to be competitive Continuity and Compliance no longer nice to haves Innovation is a key driver of business performance Green business practices becoming mainstream Enterprise of the Future FLEXIBILITY
30. A Day in the Life The Integrated User Experience 6. Email revised documents to colleagues 1. Arrive in office. Urgent voice message waiting. 2. View availability and preferred communication method to reduce phone tag 3. Click-to-call using integrated soft phone or desktop IP phone 4. Add video to enhance communication Task Complete! 5. Share documents using Web conferencing
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33. Let’s Play Ball! Q&A in the Box Suite Material courtesy of Microsoft Corp., Cisco Systems, UNIS LUMIN Inc.
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