Hosted unified communications (UCaaS) integrates real-time and non-real-time communication services like telephony, video, chat, and collaboration tools to optimize business processes. OnSIP provides a hosted UC solution called my.OnSIP that combines these services in a browser app. An example case study showed how OnSIP can automate business processes by integrating with ticketing systems like Zendesk to generate tickets from voicemails. The global hosted UC market is predicted to grow at 20.99% annually until 2015 as SMBs adopt hosted solutions to avoid infrastructure costs of on-premise UC. Channel partners are encouraged to start selling hosted UC solutions.
A simple presentation on UC irrespective of brands or companies. The references and views are taken from different market leaders, vendors & internet search. All Copyrights with their respective vendors.
Market Research Report : Unified Communications Market in India 2012Netscribes, Inc.
For the complete report, get in touch with us at : info@netscribes.com
Unified Communications market inIndiais currently undergoing through a phase wherein the market can be characterized with steady growth and a cut-throat competition amongst players operating in the market space. Primarily, the market is boosted by the ongoing proliferation of high speed internet services such as 3G and broadband. Further, the demand to incorporate mobility amongst corporations is also raising the demand for UC based technology so as to facilitate seamless flow of information and data.
The market comprises of multiple segments including voice based communications, conferencing and messaging & calendaring. “Currently, the market is growing at a compounded annual growth rate of 23.5%,”says Mr. Kalyan Banga, Product Manager at Netscribes. An array of factors including rising enterprise mobility, availability of 3G and broadband services, abundance of smart portable devices and the presence of a tech savvy youth population basically propel the market forward. Cloud computing has become a significant part of the UC market wherein players hailing mostly from the small and medium business segment opt for hosted UC services and solutions. This typical behavior is mainly because of the tendency to avoid the upfront capital costs associated with the deployment of UC solutions. “The UC market will see investments pouring in from the SMB space which in turn is expected to grow at a steady CAGR of around 16%” added Kalyan.
A presentation shown at the Communication by Mr. Elias Aad for the Smart SMB event held at Murooj Rotana Dubai last May 21, 2008 organized by Emirates Computers and sponsored by Cisco & 3M.
A simple presentation on UC irrespective of brands or companies. The references and views are taken from different market leaders, vendors & internet search. All Copyrights with their respective vendors.
Market Research Report : Unified Communications Market in India 2012Netscribes, Inc.
For the complete report, get in touch with us at : info@netscribes.com
Unified Communications market inIndiais currently undergoing through a phase wherein the market can be characterized with steady growth and a cut-throat competition amongst players operating in the market space. Primarily, the market is boosted by the ongoing proliferation of high speed internet services such as 3G and broadband. Further, the demand to incorporate mobility amongst corporations is also raising the demand for UC based technology so as to facilitate seamless flow of information and data.
The market comprises of multiple segments including voice based communications, conferencing and messaging & calendaring. “Currently, the market is growing at a compounded annual growth rate of 23.5%,”says Mr. Kalyan Banga, Product Manager at Netscribes. An array of factors including rising enterprise mobility, availability of 3G and broadband services, abundance of smart portable devices and the presence of a tech savvy youth population basically propel the market forward. Cloud computing has become a significant part of the UC market wherein players hailing mostly from the small and medium business segment opt for hosted UC services and solutions. This typical behavior is mainly because of the tendency to avoid the upfront capital costs associated with the deployment of UC solutions. “The UC market will see investments pouring in from the SMB space which in turn is expected to grow at a steady CAGR of around 16%” added Kalyan.
A presentation shown at the Communication by Mr. Elias Aad for the Smart SMB event held at Murooj Rotana Dubai last May 21, 2008 organized by Emirates Computers and sponsored by Cisco & 3M.
New technologies could revolutionise how we understand, engage with, and serve our customers. In these special reports from The Lab, we take a look at how future technology trends could shape the way we do business at O2.
The Mobile Device as a Primary Productivity Tool for the EnterpriseEd Brill
The Mobile Device as a Primary Productivity Tool for the Enterprise -- Presented by Alistair Rennie, IBM Lotus General Manager, at IBM's Mobility Day, June 16, 2010
An upgrade package for our hosted Voice solution which adds a suite of UC apps for a straightforward monthly per user fee.
UC apps include commercial grade video calling, instant messaging, desktop sharing, click to dial and presence.
Savings of typically 10-20% on travel and subsistence budgets and productivity gains of up to 25% from better collaboration.
iStart - Unified Communications comes of ageHayden McCall
Three years ago iStart prophesised that unified communications was going
to be the next big thing. But three years, in the days before BYOD and
when the cloud was in its infancy, is a long time ago.
So where are we now? What is the business case for UC and what’s the best way
to turn it to competitive advantage? Where is return on investment and has the
technology finally caught up with the promise? Jonathan Cotton investigates...
The Vox Suite application for a fact has proven to make life easy and less complicated for numerous businesses and companies that make and receive large volumes of international and domestic calls in general. It not only helps in connecting with people all across the world via text, video chatting or sharing files but it does so in a very budget friendly and cost efficient manner.
Vox Suite contains a combination of features and encompasses variable facets of communication such as - Voice over IP, Broadcast/Group messaging, Presence Information, IP telephony, Video Calling, Data Sharing/ File Transfer and SMS facility all in one.
IBM Connect BP302 Social Communications: A Roadmap for Connecting Sametime with Everything
Social Business, Mobile or Social Communications: what path should you take? Does Connections need Sametime or does it stand alone?
What are the most critical decisions an organizations makes to unify existing audio conferencing, video conferencing, and phone systems? In this session we will offer a roadmap to Unified Communications that marks the critical “forks in the road” on the journey to UC and illustrate experiences from actual implementations. We’ll cover UC platforms (Sametime, Lync, Jabber), video (Cisco, Polycom, Avaya), telephony (Cisco, Avaya, ShoreTel or legacy), firewalls, mobility, and call control/dial plans. The session will wrap-up with a live demo featuring full integration of Sametime, Connections, and Polycom video.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
This white paper discusses the benefits of business-grade PBX capabilities, and offers an overview of the benefits and cost savings associated with hosted PBX solutions. Finally, this document presents a brief overview of Intermedia, the sponsor of this white paper, and their relevant solutions.
Unified Communications - Ten reasons organisations are switchingO2 Business UK
Hosted Lync UC supports your business as it responds to the growing trend for mobility. It’s unified communications using one of the leading platforms, Microsoft Lync,
combined with enterprise IP Voice that can replace your existing PBX. Seamlessly integrate your mobile and home workers and present them as part of the team. Make it easier for your teams to work together and share information regardless of location, either internally or with partners and suppliers. Choose from a software client, or Lync phone handsets or headsets. Hosted Lync UC is fully federated, which means users can communicate and collaborate with people outside of the organisation as long as they are using another federated service: it could be MS Lync or earlier versions of the product, or similar services like IBM Sametime, Cisco Unified Presence Server, Yahoo Messenger or Skype.
Presentation from Social Media Week Copenhagen 2014 at Advice A/S.
Jacob Holst Mouritzen, Tine Schjødt and Sarah S-Latef talked about how to engage your audience via second screen and multiscreens.
New technologies could revolutionise how we understand, engage with, and serve our customers. In these special reports from The Lab, we take a look at how future technology trends could shape the way we do business at O2.
The Mobile Device as a Primary Productivity Tool for the EnterpriseEd Brill
The Mobile Device as a Primary Productivity Tool for the Enterprise -- Presented by Alistair Rennie, IBM Lotus General Manager, at IBM's Mobility Day, June 16, 2010
An upgrade package for our hosted Voice solution which adds a suite of UC apps for a straightforward monthly per user fee.
UC apps include commercial grade video calling, instant messaging, desktop sharing, click to dial and presence.
Savings of typically 10-20% on travel and subsistence budgets and productivity gains of up to 25% from better collaboration.
iStart - Unified Communications comes of ageHayden McCall
Three years ago iStart prophesised that unified communications was going
to be the next big thing. But three years, in the days before BYOD and
when the cloud was in its infancy, is a long time ago.
So where are we now? What is the business case for UC and what’s the best way
to turn it to competitive advantage? Where is return on investment and has the
technology finally caught up with the promise? Jonathan Cotton investigates...
The Vox Suite application for a fact has proven to make life easy and less complicated for numerous businesses and companies that make and receive large volumes of international and domestic calls in general. It not only helps in connecting with people all across the world via text, video chatting or sharing files but it does so in a very budget friendly and cost efficient manner.
Vox Suite contains a combination of features and encompasses variable facets of communication such as - Voice over IP, Broadcast/Group messaging, Presence Information, IP telephony, Video Calling, Data Sharing/ File Transfer and SMS facility all in one.
IBM Connect BP302 Social Communications: A Roadmap for Connecting Sametime with Everything
Social Business, Mobile or Social Communications: what path should you take? Does Connections need Sametime or does it stand alone?
What are the most critical decisions an organizations makes to unify existing audio conferencing, video conferencing, and phone systems? In this session we will offer a roadmap to Unified Communications that marks the critical “forks in the road” on the journey to UC and illustrate experiences from actual implementations. We’ll cover UC platforms (Sametime, Lync, Jabber), video (Cisco, Polycom, Avaya), telephony (Cisco, Avaya, ShoreTel or legacy), firewalls, mobility, and call control/dial plans. The session will wrap-up with a live demo featuring full integration of Sametime, Connections, and Polycom video.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
This white paper discusses the benefits of business-grade PBX capabilities, and offers an overview of the benefits and cost savings associated with hosted PBX solutions. Finally, this document presents a brief overview of Intermedia, the sponsor of this white paper, and their relevant solutions.
Unified Communications - Ten reasons organisations are switchingO2 Business UK
Hosted Lync UC supports your business as it responds to the growing trend for mobility. It’s unified communications using one of the leading platforms, Microsoft Lync,
combined with enterprise IP Voice that can replace your existing PBX. Seamlessly integrate your mobile and home workers and present them as part of the team. Make it easier for your teams to work together and share information regardless of location, either internally or with partners and suppliers. Choose from a software client, or Lync phone handsets or headsets. Hosted Lync UC is fully federated, which means users can communicate and collaborate with people outside of the organisation as long as they are using another federated service: it could be MS Lync or earlier versions of the product, or similar services like IBM Sametime, Cisco Unified Presence Server, Yahoo Messenger or Skype.
Presentation from Social Media Week Copenhagen 2014 at Advice A/S.
Jacob Holst Mouritzen, Tine Schjødt and Sarah S-Latef talked about how to engage your audience via second screen and multiscreens.
Microsoft Unified Communications - Network Considerations for Microsoft ODS D...Microsoft Private Cloud
Enterprises that are adopting unified communications (UC) platforms such as Microsoft Office Communication Server (OCS) must carefully consider and plan how UC will affect their LAN and WAN infrastructures, as well as how their networks may either hinder or improve the
performance of a UC solution. Everything from bandwidth considerations, to firewall topology, to end-user habits and experiences must be taken into consideration. If done correctly, enterprises can realize great productivity gains with new levels of collaboration, both internally and with external parties. Reduction of WAN and LAN infrastructure, built to maximum capacity in support of past IP telephony or voice/data convergence efforts, can also reduce costs and lessen management complexity in the long run.
CIO | 3 STEPS to Maximizing ROI for Microsoft Lync Enterprise VoiceChristiaan Stavorinus
ENTERPRISES ARE STANDING AT A CROSSROADS AND COMMUNICATION IS KEY TO SUCCESS.
In today’s highly competitive, global marketplace. Executives need to make decisions quickly, but information and employees are spread out in many different locations. To operate efficiently, businesses need fast, simple ways to exchange data.
As a result, many enterprises stand at an important crossroad. They have invested large sums in legacy Time Division Multiplexing (TDM) network voice infrastructures that do not easily support modern Unified Communications (UC) solutions, such as the increasingly popular Microsoft Lync.
“About 70% of businesses are now using Lync in some fashion,” states Irwin Lazar, Vice President and Service Director for The Nemertes Research Group, Inc. “Most of these companies use it for instant messaging, web conferencing, and voice/video chat. A small but growing percentage are using it to replace or augment their PBXs.”
In addition to delivering new communication options, Unified Commu- nications delivers other benefits. By leaving behind their legacy PBX and moving ahead to a new Session Initiation Protocol (SIP) network infrastructure, businesses reduce their capital expenditure (CapEx) and lower their ongoing maintenance requirements, which can decrease their operating expenditure (OpEx) by as much as 50%.
The transition from the old to the new works with the right network infrastructure. Enterprises need one that is rock solid. “Today, businesses simply cannot tolerate downtime,” says James Rodd, Co-Founder and Managing Director at Modality Systems, Unified Communications specialists. Businesses must also have a way to integrate their traditional systems with new, modern functions. Finally, they need a solution that offers robust security, so corporate data
is protected as it travels from location to location. To deliver such functionality, enterprises need a Session Border Controller (SBC) that works in conjunction with Lync to enable the delivery of sophisticated voice, data, and video services to enterprise users.
An upgrade package for our hosted Voice solution which adds a suite of UC apps for a straightforward monthly per user fee.
UC apps include commercial grade video calling, instant messaging, desktop sharing, click to dial and presence.
Savings of typically 10-20% on travel and subsistence budgets and productivity gains of up to 25% from better collaboration.
On April 27th and May 5th, Paul Hillman presented his 'news and views' from the 3rd Annual, "invitation-only" UC Summit in La Jolla, California.
IT professionals and business executives around Michigan learned the cold, hard facts about the top UC providers, including Microsoft, Cisco, Avaya, IBM, NEC, and Siemens.
View the slide deck and find out if and what unified communications solution is right for you.
For more information on this or other unified communications topics, visit our blog at www.cdhtalkstech.com.
Remove the fear, uncertainty and doubt that some SMBs have related to the value of UCC! It’s not just for large enterprises any more.
Some SMBs still haven’t figured out how their users can truly benefit from UCC. If they are familiar with the benefits, the perception is “it’s only for large enterprises”. And, there is probably an element of fear i.e., that UCC is too much effort and too expensive to implement.
Our Advanced UCC for Free promotion, combined with related demand generation materials and sales enablement resources, will enable you to promote and clearly communicate the benefits of UCC to your customers and prospects. And, to encourage them to take advantage of the benefits of UCC now. . .we’ve included an incentive enabling you to offer them Advanced UCC features for free!
This offer will provide mobility, drag n' drop conferencing and fax end user licenses at no charge for customers migrating to OpenScape Office MX/LX.
Similar to Uc presentation channel partners 20130227 (20)
2. INTRODUCTION
Introduction to Mike Oeth, UC Subject Expert
• Began Junction Networks in 2005 as a
SIP trunking provider
• Founded OnSIP Hosted PBX in 2006
• Launched my.OnSIP UC in 2008 &
APIs to integrate applications with
our service
• Headquartered in NYC, We now
provide hosted SIP-based
communications to over 20,000
MIKE OETH businesses
CEO & COFOUNDER, ONSIP
3. INTRODUCTION
Overview
• What is Unified Communications (UC)?
• What is Hosted Unified Communications (UCaaS)?
• Example & Case Study
• Market Predictions for UC
4. WHAT IS UC?
Unified Communications (UC) is the integration of
communication services to optimize business processes.
• “UC” is the integration of IM
(Chat)
real-time and non-real time
Collab.
Tools
Presence
communication services.
• Term coined in the mid 90s Business
Process
Telephony
when messaging and real- Integra2on
Unified
time communications first Communica2ons
Components
started combining
Email
/
Video
SMS
/
Fax
Conference
• First presence solution
offered in the late 1990s
Voicemail
Call
Control
5. WHAT IS UC?
UC offers productivity increase from the individual-
worker to the enterprise Example: CRM and PBX Integration
streamlines call tracking with customers
1. UC – User
Productivity:
Products that
improve individual
user experience and /
or results
2. UC – Business
Processes: UC tools
that are explicitly
integrated into
business processes,
either procedural or
automated
Examples: Click to call app and VM-to-
Source:
ucstrategies.com
email saves time.
6. WHAT IS UC?
Unified Communications Products
• Most UC solutions are not a single product, but a mix of multiple
products with a consistent, unified UI across different media /
endpoints.
• When we think of UC products today, most of the time we think of
solutions from proprietary vendors that can be too expensive for
the SMB.
– IBM Lotus Sametime 7.5 (2006)
– Cisco ( UC Platform, UC endpoints, UC Virtualization, UC Licensing)
– Avaya
– Shortel
– Microsoft Office Communications Server (2007), Microsoft Lync (2011)
7. WHAT IS HOSTED UC?
Hosted UC (or UCaaS) is a UC offering over the Internet—
no on-premise equipment or software installs
• You can achieve Hosted UC for SMBs by integrating hosted and
SMB-focused software, within budget and reach. Examples:
– Hosted VoIP solutions with UC dashboards— OnSIP, 8x8
– Video-capable VoIP phones and mobile soft phones
– Click-to-call plugins and integrations services that improve business processes
( i.e Zendesk, Salesforce, Highrise )
8. EXAMPLES AND CASE STUDY
Example of Hosted UC: my.OnSIP browser app combines
voice, IM, presence, call control, VM, contact management.
9. EXAMPLES & CASE STUDY
Example of Hosted UC – Automating a business process
Automatically turn voicemail
messages into tickets in Zendesk
1. Client leaves a voicemail in
OnSIP as a .wav file, which
gets transcribed using
PhoneTag.
2. Phonetag sends the
transcribed text and the .wav
file to the Zendesk drop-box
3. Zendesk creates a new trouble New
trouble
+cket
generated
from
voice
mailbox
ticket with the text and .wav
file attached.
10. EXAMPLES & CASE STUDY
Example of Hosted UC – Improving user productivity /
user experience
Click to call and automatic call
tracking in Highrise
1. Set up calls with contacts, and
external phone numbers with a
single click of the mouse
2. Automatic time/date logging of
all calls with the contacts in
your Highrise account for
better tracking
Automa+c
Date
/
Time
logging
of
all
calls
to
contacts
3. Pop-up notifications on your
computer when you receive an
incoming call
11. MARKET PREDICTIONS
Prediction: Hosted UC expected to grow with increasing
need for centralized management of business solutions.
– The global hosted UC market is expected to grow at a Compound Annual
Growth Rate of 20.99 percent over the period of 2011-2015 1
– SMBs will be a major contributing
factor to growth. 2
• Many SMBs are hesitant to
implement an on-premise UC
solution as they are a substantial
investment for companies of that
size
• SMBs are more likely to go
hosted, which eliminates the
infrastructure cost
1. Infini2
research
limited,
Oct
2012
2. Technavio
13. THANK YOU
Thank You.
New York City
OnSIP Website: 55 Broad St
www.onsip.com 20th Floor
New York, NY 10004
Pennsylvania
My Email: 350 S. Main St.
mike@junctionnetworks.com 2nd Floor
Doylestown, PA 18901
New Jersey
My Phone Number: 50 Tice Blvd
1-800-801-3381 x7001 Suite 260
Woodcliff Lake, NJ 07677